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Recent guest reviews

The location to the main attractions. Easy access and amenities.

First room hadnt been cleaned. Given a different room which was filthy. The only cup in the room was unwrapped and had hair in it. A container of weed was stuck in the corner under the bed. Obviously the room wasnt vacuumed. The view was great though.

Great place

The positive is it is on the lake and good location to the ferry. The hotel, I Was not impressed at all. Overall appearance of the hotel is rundown and desperately needs updating. Carpet in the room needs cleaning at the least but really needs to be replaced. Musty smelling but did have a dehumidifier in the room. Full breakfast as advertised was not provided. A Continental breakfast was given in its place. Hotel is still using Covid as the excuse even though many hotels are fully back to normal. I wouldn’t recommend this hotel when there are better options available.

It was close to everything.

The staff was wonderful. They went out of their way to make our stay pleasant and stress-free. They even helped us get a 5 a.m. ride to the airport when no shuttle was running.

The parking lot is a nightmare, other than that it was a great stay

Extremely overpriced for a very old hotel. Staff was ok but didn’t want to be there.

I loved our hotel room, it was comfortable and clean. We will definitely be staying here again next time we take a vacation. The bed was so comfy and spacious and our private jacuzzi tub was so relaxing! We absolutely loved this place and would recommend it to people staying in Mackinaw City.

This motel was in a great location if you are looking to come up to Mackinac Island but not staying on the island. You are walking distance to either boat company to take you over the island. Plenty of shopping and decent dining options around. The view from the water view balconies were great. WiFi was...iffy if that's something that's important to you but even with that, would highly recommend.

The ladies at check in seemed annoyed working and having to do their job. Not friendly or welcoming. Everything else was fine

Water front

Nice place with a great pool and hot tub in the common area. Large rooms with enough sleeping room foe the entire family. Would stay there again.

Front desk staff was not even remotely friendly. I wouldn’t go quite so far as to say rude, but very close. Was not an enjoyable check in experience. We went pre Memorial Day, so it’s not like it was busy season. Definitely not what I would expect for paying $280 a night. Room was mostly clean, not spotless but okay. Just again, not what I would expect for such a high nightly rate. Parking lot is small with very small spaces. Nice that it’s right on the lake but that was my only positive really.

Overall the stay was great. Just keep in mind even though the hot tub is advertised and the free breakfast is included, both are not offered at this time due to covid. Every staff member I interacted with was amazing.

Upon arrival to check in, the male behind the desk never even one time made eye contact. Zero personality. He was obviously very disinterested in his job and put nothing into it. The room was fairly clean; the view was great. Location is the best thing about this place. Whoever made the beds is the best in America- hands down. Zero stars for friendly staff, room was so-so. Our tv didn’t even work, so glad we paid extra for the lake view.

The hotel was clean and in a convenient location. The grab and go breakfast bags consisted of a mini muffin, a granola bar, and an apple.

S Huron Ave Mackinaw City MI

Hotel highlights

  • Walking distance to Mackinaw City Ferry Terminal
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Mackinaw City Ferry Terminal is a short stroll from Best Western Plus Dockside Waterfront Inn, and other popular attractions like Lake Michigan are within a few miles (5 km). This 114-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Rooms

All 114 soundproofed rooms provide refrigerators, coffee makers, and free local calls. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

At Best Western Plus Dockside Waterfront Inn, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a spa tub, conference space, and a business center.

Room options

Suite, Multiple Beds, Non Smoking, Lakeside (with Sofabed)

3 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Standard Room, 1 King Bed, Non Smoking, Courtyard Area

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Jetted Tub, Courtyard Area

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Lakeside (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Best Western Plus Dockside Waterfront Inn

Everyone (15) Couples (12) Family (12)
5
Family

The location to the main attractions. Easy access and amenities.

By on Nov 25, 2021

2
Family

First room hadnt been cleaned. Given a different room which was filthy. The only cup in the room was unwrapped and had hair in it. A container of weed was stuck in the corner under the bed. Obviously the room wasnt vacuumed. The view was great though.

By on Nov 15, 2021

Review comment responded on Nov 19, 2021

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

5
Family

Great place

By on Oct 26, 2021

Review comment responded on Nov 6, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2
Partner Couples

The positive is it is on the lake and good location to the ferry. The hotel, I Was not impressed at all. Overall appearance of the hotel is rundown and desperately needs updating. Carpet in the room needs cleaning at the least but really needs to be replaced. Musty smelling but did have a dehumidifier in the room. Full breakfast as advertised was not provided. A Continental breakfast was given in its place. Hotel is still using Covid as the excuse even though many hotels are fully back to normal. I wouldn’t recommend this hotel when there are better options available.

By on Oct 1, 2021

Review comment responded on Oct 1, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4
Family

It was close to everything.

By on Oct 1, 2021

Review comment responded on Oct 1, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5
Friends

The staff was wonderful. They went out of their way to make our stay pleasant and stress-free. They even helped us get a 5 a.m. ride to the airport when no shuttle was running.

By on Sep 22, 2021

Review comment responded on Sep 29, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4
Family

The parking lot is a nightmare, other than that it was a great stay

By on Aug 27, 2021

Review comment responded on Sep 29, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3
Friends

Extremely overpriced for a very old hotel. Staff was ok but didn’t want to be there.

By on Jul 19, 2021

Review comment responded on Jul 20, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Partner Couples

I loved our hotel room, it was comfortable and clean. We will definitely be staying here again next time we take a vacation. The bed was so comfy and spacious and our private jacuzzi tub was so relaxing! We absolutely loved this place and would recommend it to people staying in Mackinaw City.

By on Jul 14, 2021

Review comment responded on Jul 20, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

1
Everyone

By on Jul 9, 2021

Review comment responded on Jul 20, 2021

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Western Plus Dockside Waterfront Inn

505 S Huron Ave, Mackinaw City, MI 49701
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