Hotel Napoléon4.0 out of 5.0
Recent guest reviews
This hotel definitely needs substantial reburbishment. While some superficial work has been done, the rooms and outer appereance leave much to be desired. Even the free bikes - we did not dare to use them - should be exchanged asap, as repair does not seem to be an opion any more. The breakfast is a joke. While the location looked good on the map and provided free parking, it's located in a loght ndustrial area, close to a travelled major road. Advice: Go somewhere else.
We stayed here over night a very clean Hotel we stayed on the 3rd floor, lift is quite small but the room was great. Very Good location to everything the breakfast was brilliant the staff were very friendly would highly recommend it.
This is a mixed review as we had previously stayed here two years ago without any problems whatsoever. It is a good hotel and provides an excellent breakfast. The last time we had a room at the back of the hotel but this time we were at the front. If you stay here do NOT take a room at the front. There is a bar next door and on our first night they had an outside disco that went on until 2 AM. To give the hotel it's due they did let us sleep in a different room that night. The next night we were back in the original room but there was still a problem sleeping. The front of the hotel is only yards away from a very busy road which is used all night long with the noise problem being compounded very early in the morning. The hotel does not have double glazing and really does need it. There is free parking. By all means stay here, as I said it is a good hotel and only a five or six minute walk into the superb walled city.but INSIST on a rear room or you will not be able to sleep.
We had a large room for a family of 4. Furnishings in the room a bit old, but clean and the bathroom was huge and included a spa, which the kids loved. Reception nice and modern and some rooms were renovated (two of our other kids stayed in a renovated room for two). Staff friendly. Due to weather we had to taxi into Lucca, which was only 5 minutes in car, but a bit too far for kids to walk in rain or late at night after dinner. Taxis not easily available, so this was a bit of a pain. Nice breakfast.
Our visit here was our first two days in Italy. They have a complimentary breakfast and the staff is multi-lingual. The room is comfortable. For those comfortable with walking the town center is about half a mile walk.
The hotel gets points for trying. All the staff is extremely friendly and helpful. When you arrive at the hotel, the exterior is a bit offputting, but all in all it is not a bad place to stay. A short walk to the old town, but along a very busy road with next to no pavements. The rooms are adequate, a bit small, but with good beds. Fairly well insulated from the steady noise on the road outside. You can`t regulate the aircon, and every day we came back to a very dark, very cold "grotto". The blinds were closed and the aircon was set at something like 16 C. Bathroom has a large shower cabin, but the washbasin was too large for the small space. Well served with hanging and storing space, enough hangers for two people as well. There is a safe and a little fridge, with nothing in it. Free WiFi working very well. The receptionist doubles as a barman and can only sell prosecco in whole bottles.... The breakfast is good, apart from the lack of decent bread. Just little buns and some weird brick of white bread to toast. The croissants all had frosting on them! Good, fresh fruit salad. We stayed 5 nights and it was altogether a fairly pleasant experience.
Very friendly staff. Hotel easy to find 10 mins walk to old town. Breakfast very good and free wifi. We had room on the 4th floor at front of hotel so was a little noisy from the traffic. Only complaint was our shower holder was broken so had to hold the shower to wash and clean hair. Comfy beds and had balcony with chairs and table.
Bad place tostay ugly and the room smelled like a toilet. Don t go there! Too expensive for the quality. Toilet was dirty, see pictures Don t even stay one night I would not stay there again!!!!!!!!!!!!
The Hotel is close to the city center and you only walk about five minutes to the ancient wall, but it is situated outside of the medieval part which makes it easy accessible. The structure of the hotel is in an acceptable state and the reception area is newly renovated. The rooms have a generous outline. All in all the hotel would have the potential for a maximum evaluation. The downside is, that the personell has a low interest in serving the guests. We reported a crashed TV from the previous guests and nobody cared, nobody wanted to annotate it. The room had an extreme cigarette smell, although we got told to not smoke in the rooms (ridiculous). The breakfast was the poorest we had on the whole trip and was not acceptable. So all in all a frustrating experience, which could have been the opposite with just small differences in the end.
Kind employees,nice rooms, good food and good location. 10/10 We have booked room 2 hours before check in, very kind receptionist, security parking. We stayed one night during the Tuscany trip and we would come back if we would be there again:)
Located in Lucca Historical Center, Hotel Napoléon is within a mile (2 km) of popular sights such as Church of San Michele in Foro and Cathedral of St Martin. This 4-star hotel has 56 guestrooms and offers conveniences like free breakfast, free self parking, and a fitness center. Also close to this Lucca hotel are Palazzo Pfanner and Guinigi Tower.
Free buffet breakfast is included with your stay. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All of Hotel Napoléon's 56 soundproofed rooms provide minibars, free newspapers, and safes. For entertainment, guests can expect to find satellite TV. Bathrooms offer hair dryers, free toiletries, and bidets. Desks are also standard.
Guests of Hotel Napoléon enjoy a fitness center, free WiFi in public areas, and conference space. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a library.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 320 reviews