Holiday Inn Express Hotel & Suites Lubbock South2.5 out of 5.0
Recent guest reviews
We stayed with our grandchildren. Our room was roomy, the breakfast very good and plentiful and the staff was extremely efficient, friendly and helpful. We highly recommend coming here. They even opened up the pool early so our grandkids could get in.
Great Location Large rooms that have great beds, flat screen adequate bathroom, and adequate breakfast. Will return here tomorrow. The front desk service is fair. There is free parking. Location slightly hidden be other hotels.
We have spire elite status and stay at HIE properties often. Compared to other HIE properties this was subpar at best. Arriving we were greeted with an overflowing trash can outside. Upon entering there was a line to check in and one woman manning the front desk that was determined to sign everyone up for the rewards program and explain in excruciating detail every way you can add points. Seriously if you see a line get another person out there or check people in efficiently. When we got to our room 20 minutes later we were assaulted with the overpowering smell of cleaning products and mold and mildew. Disgusting. We didn't want to go back to the front desk again and wait so we left to get a bite to eat. Upon return the smell was still disgusting and overpowering. We acclimated eventually and found the bed, which is usually a staple of HIE properties, was horribly bumpy and uncomfortable. It felt like someone had jumped all over one side. The only thing I can say is it was quiet. There also was no sign of anyone when we left at 6:30 am because the bed was so uncomfortable we couldn't sleep. They also charged about 5 times the points that other much nicer properties charge per night. Worst experience in years.
Although this hotel was opened four years ago, the room and common areas look brand new. My room was clean and the bed was comfortable. The air conditioner was great. However, the television did not work and all I got was a snowy picture. The front desk clerk made a recommendation to fix it which did not work. He said they had tv problems often. Really? Then when I went to iron my shirt, the iron did not work. It only made a strange noise. If the room and common area had not been so nice, I would have rated this hotel as poor. If there is a known problem with the television system, the GM needs to get it addressed!
Came to visit family and stayed here, super clean with all the comforts of home. They offer Bath and Body products which was great. Don't miss the breakfast buffet, it's better than the nearby restaurant we tried the day before. Very happy with our stay.
Had been working at Cannon AFB for the last 10 days and typically stay here after leaving Clovis, NM. This location is close to the airport and allows us to make an early flight in the mornings. Great location, great staff, very good hotel.
We had to stop in Lubbock to get some rest from our drive to Colorado. When we got to our room, it was great. The beds were comfortable, enough space in the room, and even after a mixed up with our reservation, they kindly and quickly took care of six tired, hungry, frustrated travelers. The breakfast was very filling. Thanks for your care towards my family. I will stay in this hotel again, if I'm traveling through this area.
We stay at least 100 nights per year at a IHG property not to mention a few other Hotel chains. We were surprised at the friendliness of the young man who greeted us upon arrival. He acknowledged our level but waited to greet us before upgrading in case we booked our room choice with a purpose (smart!). He offered water and a cookie. The property was impeccably clean. We stay at more upscale properties with less optional toiletry offerings. This had been an exceptionally grueling trip so we slept in without interruption. Janelle (front desk checkout) knew we slept past breakfast and insisted we took some fresh cookies and pastries to go, the manager even came to say goodbye. Whoever is responsible in instilling the hospitable attitude deserves accolades. Thank you for an excellent experience. Greg and Rhonda Lankford
This was a newer holiday inn express. I like the new ones. Well maintained. Very friendly young lady welcomed me when i checked in. She was very knowledgeable. The rooms were in good shape. The shower head in the bathroom was weak as I like a hard shower, this was not. But it was ok. Hotel was close to the highway. Not alot of places to eat nearby, you need to drive a few miles. I would stay here again when i am in Lubbock...
On 10/31/2016 we reserved a King Leisure room using our rewards night points. A confirmation was emailed to us showing a King Leisure room reserved. Upon arrival on 11/02/2016, we were asked to review the rate and room type. We were told at that point that this type of room doesn't exist at that property. We showed them our confirmation for this type room, but were told "we don't have that room type", and that only a standard room was available. Yet the King Leisure had been booked on the hotel's own website. Front desk clerk kept saying,"Oh, they (IHG Rewards Nights) sent you that, we didn't." When I realized the clerk wasn't taking ownership of this situation I asked for a manager. Debi Bennett came out and told me the same thing, saying she would contact Corporate and have the verbiage removed. The picture shown at booking was for a suite. The room details however, described the room differently than depicted. We were not expecting a suite. We ended up being put in a "semi-suite" where there was a sofa, no coffee table, no lighting nearby, nor an end table. Travelers beware as this hotel does not stand behind their product nor is the product represented accurately on their website still. John Corpus & Roy Treadway Fort Worth, TX
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Holiday Inn Express Hotel & Suites Lubbock South places you within 3 miles (5 km) of popular attractions like OMNI Theater and Science Spectrum. This 77-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Also near this Lubbock hotel are Buddy Holly Center and Clapp Park.
Start your day off right with a free buffet breakfast offered each morning.
Holiday Inn Express Hotel & Suites Lubbock South's 77 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and ironing boards.
Guests staying at Holiday Inn Express Hotel & Suites Lubbock South enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and free newspapers.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 82 reviews