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Country Inn and Suites By Carlson Shepherdsville

2.0 out of 5.0

Recent guest reviews

The location was convenient. Not far from Louisville and Clermont where Jim Beam is located. That is a plus. The staff was rude to start things off. Then when I went to my room it was dirty lifted the toilet seat there urine stains under the seat. The hotel is supposed to be non smoking someone close to me was smoking. When I tried to use the phone in the room it did not work so I had to go to the lobby. Told the clerk that someone was smoking near me he offered me a can of febrese and said there was nothing he could do. Upon my check out I spoke with the manager who I perceived as rude when I explained the situation. The manager took $25.00 off my bill but I did not sleep because of the cigarette smell. This just a very disappointing experience. When you spend your hard earned money you should leave feeling satisfied not disappointed.

Did not get what we asked for & it was reserved 6 months in advance. The mgr./owner was uncooperative!!

Hotel was ok but unable to get internet in room. Room seemed to be under repair,ceiling was ripped open partially. Bathtub had rust in many places. For the price it was ok if you don't need internet.

When traveling, we prefer to stay at Country Inn & Suites. This hotel was clean, the linens were comfortable (not like the scratchy comforters you find at some discount hotels) and the bed was not hard as a rock. I really have no complaints, breakfast was good as always. The only downfall is that this chain is not pet friendly. We were not traveling with a pet, but it would be disappointing to have to pass it up if the fur baby was in the car with us.

Came in very late at night. Staff extremely welcoming. Offered us hot drinks, fruit, and cookies.

Staff was super friendly! Hotel was nice and clean. We stayed in a room with a whirlpool had no issues at all. Well worth the money! We would go back for sure....

Check inn was a breeze, the lobby was nice. The hotel is right next to the highway so a little noisey in that sense. They had breakfast which was not terrible and the beds were comfy!

The maids did not clean the room even after we complained to the hotel management. After the first night we had to ask to vacuum the floor as their were clumps of dirt. The second day they did not clean out the trash cans and we complained about visible dust in the bathroom. The third day they did not clean the room out all or make the beds, or pick up the towels. We complained to the hotel staff who said they would pass the word on to their management.

Curtains and carpet dirty. Whirlpool in room not working. Whirlpool by pool partially operational.Breakfast bar clean and pleasing.

Awesome hotel. Beds are so comfortable and huge. Perfect for all positions!

We enjoyed our stay. The facilities were clean and well kept. It looked recently renovated. Only down side was the breakfast area was a little small and crowded each morning. The pool and hot tub were great!

We just spent the night after traveling 10 hrs..room was fine but it would have been nice for them to tell us there was no bath tub...

Great staff. Nice breakfast. Comfortable and clean room.

We really enjoyed our stay here, everyone was nice and friendly. The room was clean, and really set up well. We would stay here again.

I stay in this hotel 2-4 times a year and it's the perfect accomodation! I've only had one bad experience and that was years ago.

Very nice breafast, clean room, friendly staff. Only complaint is the noise from the nearby freeway.

400 Paroquet Springs Drive Shepherdsville KY

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Country Inn and Suites By Carlson Shepherdsville places you next to Paroquet Springs Conference Center and within a mile (2 km) of Bullitt County History Museum. This 68-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. In central Shepherdsville, the hotel is also close to Awesome Flea Market and Floyd's Fork.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning.


Rooms

The 68 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are also standard.


Property features

At Country Inn and Suites By Carlson Shepherdsville, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and a computer station.

Room options

King with Whirlpool Non Smoking

King 1 | Sleeps 2

Suite, 1 Bedroom, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Studio Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Two Queens with Sofabed Non Smoking

Queen 2 | Sleeps 5

Guest reviews for Country Inn and Suites By Carlson Shepherdsville

Everyone (12) Couples (1) Family (2) Friends (2)
1

disappointed

Everyone

The location was convenient. Not far from Louisville and Clermont where Jim Beam is located. That is a plus. The staff was rude to start things off. Then when I went to my room it was dirty lifted the toilet seat there urine stains under the seat. The hotel is supposed to be non smoking someone close to me was smoking. When I tried to use the phone in the room it did not work so I had to go to the lobby. Told the clerk that someone was smoking near me he offered me a can of febrese and said there was nothing he could do. Upon my check out I spoke with the manager who I perceived as rude when I explained the situation. The manager took $25.00 off my bill but I did not sleep because of the cigarette smell. This just a very disappointing experience. When you spend your hard earned money you should leave feeling satisfied not disappointed.

By on Oct 6, 2017

2
Everyone

Did not get what we asked for & it was reserved 6 months in advance. The mgr./owner was uncooperative!!

By on Jul 5, 2017

3

vacation

Everyone

Hotel was ok but unable to get internet in room. Room seemed to be under repair,ceiling was ripped open partially. Bathtub had rust in many places. For the price it was ok if you don't need internet.

By on Jun 25, 2017

5

clean, comfortable hotel

Everyone

When traveling, we prefer to stay at Country Inn & Suites. This hotel was clean, the linens were comfortable (not like the scratchy comforters you find at some discount hotels) and the bed was not hard as a rock. I really have no complaints, breakfast was good as always. The only downfall is that this chain is not pet friendly. We were not traveling with a pet, but it would be disappointing to have to pass it up if the fur baby was in the car with us.

By , from Princeton, Wv on May 15, 2017

5

good value right off expressway

Everyone

Came in very late at night. Staff extremely welcoming. Offered us hot drinks, fruit, and cookies.

By on May 11, 2017

4

couples weekend getaway

Everyone

Staff was super friendly! Hotel was nice and clean. We stayed in a room with a whirlpool had no issues at all. Well worth the money! We would go back for sure....

By , from ashville, ohio on Feb 6, 2017

4

one night stay

Everyone

By , from Ohio on Oct 29, 2016

4

nice hotel and friendly staff

Everyone

Check inn was a breeze, the lobby was nice. The hotel is right next to the highway so a little noisey in that sense. They had breakfast which was not terrible and the beds were comfy!

By , from Chicago on Oct 16, 2016

2

ok hotel...dirty room

Everyone

The maids did not clean the room even after we complained to the hotel management. After the first night we had to ask to vacuum the floor as their were clumps of dirt. The second day they did not clean out the trash cans and we complained about visible dust in the bathroom. The third day they did not clean the room out all or make the beds, or pick up the towels. We complained to the hotel staff who said they would pass the word on to their management.

By on Oct 16, 2016

3

nice to look at but questionable inside.

Everyone

Curtains and carpet dirty. Whirlpool in room not working. Whirlpool by pool partially operational.Breakfast bar clean and pleasing.

By , from TN on Oct 4, 2016