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Sheraton Grand Los Cabos Hacienda Del Mar

4.5 out of 5.0

Recent guest reviews

Upon check in we were treated like royalty. Were received the usual time share promotion which I thought seemed low class and cheap for such a nice resort. Our room was a bit older and had some minor issues. The air conditioning smelled as if it had not been thoroughly cleaned in quite some time. We also noticed several small bugs. The staff promptly cleaned our a.c. system to rid our room of the grungy smell. Unfortunately the bug issue will take some time to solve with fumigation. I have to give credit to the staff as they worked very quick to rectify the issues as best they could. Beyond the hotel room, the property is gorgeous and well manicured. The food at all restaurants on the resort was phenomenal and the wait staff was excellent and polite. The food and poolside drink service was a bit expensive tho.

Very nice hotel with several swimming pools and restaurants, very friendly staff.

This is a nice hotel right on the beach. There are 2 gorgeous pools. Very clean hotel. Room service brought towels twice a day. The food and drinks were expensive, but the breakfast buffet was extremely good. They have filtered water dispensers throughout the propery. Has a nice gym. There is a timeshare salesman in the lobby, but he wasn't aggressively pushy. From what I saw, timeshare salesmen are everywhere in Cabo.

The check-in was fast. Everyone was friendly. Room service brought towels twice a day. Valet parking was very nice. There were 2 pools, one by the beach and one that was more quiet with a swim up bar by the garden side. The beds were comfortable. We were very happy. The only minor annoyance was that they have a timeshare salesman in the lobby, but I think that's pretty standard everywhere in Cabo. But at least he wasn't aggressively pushy. Just a minor annoyance.

Rather expensive food/drink. It made sense for us to purchase their All Inclusive Package

Didnt like the rooms, too much noise in the mornings from the housekeeping ladies and also from all the gardening going on early in the mornings. One goes to relax and wake up late too but with all this noise it was impossible to continue sleeping.

The exterior of the hotel, gardens and water features are beautiful. On the surface it looked very promising but it is let down by restaurants with mediocre service and average food at inflated prices. To be fair the price of the vacation was good value, but having stayed at both the Dreams (All Inclusive) and Hilton in the same area we expected more. Garden room was good size - 2 queen beds and ensuite shower, bath. A little basic looking but not bad. We tried 3 restaurants: Pitahayas - Beautiful setting Mexican-Asian fusion - food was the best of the bunch (but I got the Montezuma's revenge, from the seabass I assume) so that put a dampener on the positive (I did enjoy it at the time) Girasoles - Mexican food - terribly basic menu, overpriced and very average. Del Cortez - beautiful beachside setting, most expensive of all the restaurants. Let down by average service (wine not not chilled, had to ask twice to get resolved) for fine dining and limited menu . I had an over salted risotto and my wife had the braised beef which came with very little but the meat. In summary I get your going to be stung a little at the bar and restaurants but you need to improve the food and service to justify it. Sadly if this stuff doesn't hit the mark it doesn't matter how beautiful the setting is!

The property is well maintained with beautiful plants and very helpful and friendly staff!! The concierge staff was delightful. I rode Gray Line Bus to and from the hotel and Airport and found this service to be great!!

This property is beautiful. Rooms could be updated though. We spent most of our days laying by the pool and if the wait staff ever came by to ask us if we wanted anything would have been a miracle. If we did order a drink it took about 45 minutes to come. Overall, the property is kept up very nice but the wait staff is slow and drinks/food very pricey. Definitely find the happy hours for discounts!

We stayed here for our 20th anniversary in March. It was our first trip to Los Cabos, and although we found a great deal on our trip, we didn't know exactly what to expect. The hotel premises were absolutely beautiful. We had a deluxe room with an ocean view which was amazing. We were looking to just relax and spend time together, and this was the perfect spot. It wasn't full of noisy poolside games, loud music, and wild spring break visitors like at some resorts. The hotel staff was excellent, as were all of the restaurants. We would definitely return and would recommend it to friends. You might note that the beach at this resort is not swimmable, but that did not matter to us.

Sheraton Hacienda Del Mar is never a disappointment. Sixth trip but this time we stayed on the hotel side verses the timeshare side. Beautiful grounds and pools. The staff are all very friendly and welcoming and the shrimp quesadillas and fish tacos at the pool bar/restaurant are to die for. There is always a refreshing new drink to try while taking in the wonderful weather and sunshine in Cabo. Girosoles Mexican restaurant is a favorite for cocktails and dinner. Cabo San Lucas is a short taxi ride where you will find plenty of places to dine and shop.

Great hotel. Food is a little expensive for dinner, but the pools, grounds, location are very nice. They even have a shuttle into town for $12 roundtrip. If your a golfer the courses are right on the property.

Best room. Great location. Does not feel like a typical touristy hotel.

A quick review of few things that happen to matter to me about a hotel: 1) Sleeping – I’m sensitive to light and temperature. The AC worked well. There was blackout curtains which were nice but there was a window with shutters that let in a lot of light. Would recommend bringing a blindfold if you are light sensitive. 2) Connectivity – I found the wifi worked quite well. A $10 fee per day for up to five devices. I was able to connect to all sites immediately whether I was in my room, by the pool and in the gym. I was even able to stream. 3) Facilities – Multiple pools and chairs along with beach with chairs. Most of the chairs around the pool and beach filled up during the day but all the pools were very nice as was the beach. The gym facility (for a hotel) was excellent. Had multiple treadmills/ellipticals, free weights, machines. Well-kept.

The pictures online looked great but when we arrived we were still blown away. This hotel is beautiful! It's a perfect setting cascading down the hillside with old world charm and views to discover around every turn. The landscaping is beautiful - bougainvillea and other flowers blooming everywhere. The food was fantastic - we only tried 4 of the restaurants but the food was amazing. The pools are nice, the staff is great, the service is great. We simply had a wonderful stay.

Attentive staff. Great concept Friendly family atmospher

Good experience,enjoyed staying there,great swimming pools. Would recommend to others who are looking for a great place to stay while visiting Cabo's.

The hotel staff was very helpful and courtesy. The grounds where clean and amazing kept up. The food was topened tier but on the pricey side.

Corredor Turistico Km. 10 Lote D Cabo San Lucas BCS

Hotel highlights

  • Walking distance to Cabo del Sol Golf Club
  • Free valet and self parking
  • Onsite dining
  • Spa

Within a short walk of Cabo del Sol Golf Club, Sheraton Grand Los Cabos Hacienda Del Mar is within 2 miles (3 km) of Las Viudas Beach. This 270-room, 4.5-star resort welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 6 restaurants. It's on the beach and also close to Santa Maria Beach and Monuments Beach.


Dining

There are ample dining options with 6 onsite restaurants, including Tomates, which specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner, and Sirenas with pleasing ocean views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

The 270 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, minibars, and coffee makers. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and down comforters, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free newspapers, free bottled water, and ceiling fans are also available.


Property features

Guests of Sheraton Grand Los Cabos Hacienda Del Mar have access to a full-service spa, 5 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Luxury Suite

King 1 | Queen 2 | Sleeps 3

Deluxe Room, Oceanfront

King 1 | Queen 2 | Sleeps 3

Deluxe Room, Ocean View

King 1 | Queen 2 | Sleeps 3

Guest reviews for Sheraton Grand Los Cabos Hacienda Del Mar

Everyone (19) Couples (82) Business (1) Family (21) Friends (12) Other (5)
4

world class staff and experience!

Everyone

Upon check in we were treated like royalty. Were received the usual time share promotion which I thought seemed low class and cheap for such a nice resort. Our room was a bit older and had some minor issues. The air conditioning smelled as if it had not been thoroughly cleaned in quite some time. We also noticed several small bugs. The staff promptly cleaned our a.c. system to rid our room of the grungy smell. Unfortunately the bug issue will take some time to solve with fumigation. I have to give credit to the staff as they worked very quick to rectify the issues as best they could. Beyond the hotel room, the property is gorgeous and well manicured. The food at all restaurants on the resort was phenomenal and the wait staff was excellent and polite. The food and poolside drink service was a bit expensive tho.

By , from San Xi on Jul 18, 2017

5
Everyone

Very nice hotel with several swimming pools and restaurants, very friendly staff.

By , from Seattle on Jun 26, 2017

Review comment responded on Jun 30, 2017

Dear Guest, Thank you for staying with us and writing an splendid review. Thanks for the great pictures as well. We hope to have you back with us soon. Have a great day. Best regards,

5

nice hotel on the beach

Everyone

This is a nice hotel right on the beach. There are 2 gorgeous pools. Very clean hotel. Room service brought towels twice a day. The food and drinks were expensive, but the breakfast buffet was extremely good. They have filtered water dispensers throughout the propery. Has a nice gym. There is a timeshare salesman in the lobby, but he wasn't aggressively pushy. From what I saw, timeshare salesmen are everywhere in Cabo.

By , from Kansas City on Jun 10, 2017

Review comment responded on Jun 30, 2017

Dear guest, Thank you for staying with us. Did you know that we have 5 pools in total? One of the pools is exclusively for children. We hope that you come back soon. Have a great day

5

great hotel on the beach

Everyone

The check-in was fast. Everyone was friendly. Room service brought towels twice a day. Valet parking was very nice. There were 2 pools, one by the beach and one that was more quiet with a swim up bar by the garden side. The beds were comfortable. We were very happy. The only minor annoyance was that they have a timeshare salesman in the lobby, but I think that's pretty standard everywhere in Cabo. But at least he wasn't aggressively pushy. Just a minor annoyance.

By , from Kansas City on Jun 9, 2017

Review comment responded on Jun 30, 2017

Dear Guest, I appreciate your kind words and thank you for staying with us. Have a great day,

4

relaxing stay in cabo

Everyone

Rather expensive food/drink. It made sense for us to purchase their All Inclusive Package

By , from B on May 24, 2017

Review comment responded on Jun 30, 2017

Dear guest, Thank you for staying with us. We appreciate your valuable comments. We hope that you enjoyed our All Inclusive experience. Kind regards,

4
Everyone

Didnt like the rooms, too much noise in the mornings from the housekeeping ladies and also from all the gardening going on early in the mornings. One goes to relax and wake up late too but with all this noise it was impossible to continue sleeping.

By on Apr 22, 2017

Review comment responded on Jul 6, 2017

Dear Guest, Thank you for staying with us. We apologize for the inconvenience that our staff did regarding the noise. We hope to have you back in the future. Kind regards,

4

lovely exterior but doesn't quite hit the mark

Everyone

The exterior of the hotel, gardens and water features are beautiful. On the surface it looked very promising but it is let down by restaurants with mediocre service and average food at inflated prices. To be fair the price of the vacation was good value, but having stayed at both the Dreams (All Inclusive) and Hilton in the same area we expected more. Garden room was good size - 2 queen beds and ensuite shower, bath. A little basic looking but not bad. We tried 3 restaurants: Pitahayas - Beautiful setting Mexican-Asian fusion - food was the best of the bunch (but I got the Montezuma's revenge, from the seabass I assume) so that put a dampener on the positive (I did enjoy it at the time) Girasoles - Mexican food - terribly basic menu, overpriced and very average. Del Cortez - beautiful beachside setting, most expensive of all the restaurants. Let down by average service (wine not not chilled, had to ask twice to get resolved) for fine dining and limited menu . I had an over salted risotto and my wife had the braised beef which came with very little but the meat. In summary I get your going to be stung a little at the bar and restaurants but you need to improve the food and service to justify it. Sadly if this stuff doesn't hit the mark it doesn't matter how beautiful the setting is!

By , from Los Angeles on Apr 22, 2017

Review comment responded on Jul 6, 2017

Dear Guest, Thank you for your kind comments and review of all the restaurants. We will pass your comments to the F&B department. Best regards,

4

this is an older property but well maintained.

Everyone

The property is well maintained with beautiful plants and very helpful and friendly staff!! The concierge staff was delightful. I rode Gray Line Bus to and from the hotel and Airport and found this service to be great!!

By on Apr 19, 2017

Review comment responded on Jul 6, 2017

Dear Guest, Thank you for staying with us and your valuable comments. We will pass your comments to the pertinent departments. We hope that you stay again with us soon. Warm regards,

3

nice hotel on the beach

Everyone

This property is beautiful. Rooms could be updated though. We spent most of our days laying by the pool and if the wait staff ever came by to ask us if we wanted anything would have been a miracle. If we did order a drink it took about 45 minutes to come. Overall, the property is kept up very nice but the wait staff is slow and drinks/food very pricey. Definitely find the happy hours for discounts!

By , from Chicago on Mar 29, 2017

5

20th anniversary

Everyone
View from our balcony Poolside

We stayed here for our 20th anniversary in March. It was our first trip to Los Cabos, and although we found a great deal on our trip, we didn't know exactly what to expect. The hotel premises were absolutely beautiful. We had a deluxe room with an ocean view which was amazing. We were looking to just relax and spend time together, and this was the perfect spot. It wasn't full of noisy poolside games, loud music, and wild spring break visitors like at some resorts. The hotel staff was excellent, as were all of the restaurants. We would definitely return and would recommend it to friends. You might note that the beach at this resort is not swimmable, but that did not matter to us.

By , from Texas on Mar 25, 2017