clean and friendly staff
Towels were dirty , never could get the TV to work and very loud and noisy at night and early morning
Staff was great and responsive. My room was cleaned daily. 5-10 min walk to Glendale galleria so if you want food spots nearby you got everything ok walking or short DoorDash distance. You get a nice shower, a nice bed and tv with fridge and all. You get exactly what they tell you. I’d recommend staying here especially if you are trying to save a little money.
i like the modern design and all but it is overdone.
I liked that, although the property has been around for a while, the rooms appeared to have been fairly recently remodeled, and the entire property is matained well. The pool area looked very nice, and the breakfast was tasty with a good variety of breakfast items and set in a comfortable atmosphere. The gals working the front desk were quite pleasant. We were in town for a family memorial for just a couple of days and this property was in a great location for that, and we were within walking distance of plenty of restaurants. We had a drink at the Bourbon Steak restaurant down the street, which was very nice, but VERY pricey. We ate dinner at the Italian restaurant at The Americana at the Grand, but we will not go back there as we paid $40 for two rib eye steak dinners that were terrrible, and the service was bad. Otherwise, it was a good trip, and we will come back to the Xilo.
The back room door was hard to close and after taking a shower there was a pool of water on the floor near the sink. Other than that, everything was wonderful. Glad they had coffee every day.
Smelly room, towels have hair on it. Asked for extra pillows on our first night and staff said they’re out of pillows. Gave us extra pillow on our last night. Parking is too tight. Safety is a concern, somebody has been knocking on our door at 11pm (we’re already asleep!). They charged us a parking fee which is not stated in your website. So disappointed!
After first reserving a room through 'Hotels.com' I found a better deal with 'Orbitz' (for the same Hotel/ room). I cancelled the reservation with 'Hotels.com'--online. And I called 'Hotels.com' to confirm the cancellation. On the day and time of check-in at Hotel Xilo, the hotel claimed (told my father) that Orbitz had also called them and cancelled my reservation. This is of course nonsense! My father paid the walking-rate for two nights for a room at Hotel Xilo. After two days of speaking to the hotel management and 'Orbitz' (over the phone), I surmise that Hotel Xilo is at fault. They must have cancelled both reservations because they referenced my reservation by my father's name and not by the confirmation number. It seems to me that they are not honest.
It simple and clean and has a microwave and fridge!
The staffs are friendly! Clean room. I like it a lot😘
The Good: Location was perfect. The room was modern, clean* and spacious. The Bad: the scented fragrance they use is overpowering and thus makes you question is it a managerial preference or a coverup of something else. The air conditioner didn’t work, hardly any airflow and the temperature never got below 72, so even though your nostrils “adjusted” to the scent, the ideal sleep temperature was never achieved. If this place fixed these two fixable things, this place would be a 5 star location.
Love the design choices and staff. In a great area by food and other extracurricular activities. Only issues were creakiness of furniture/room in 2nd floor room.
This property should be rated low budget motel. The price point is clearly outrageous considering the quality of the rooms. Super thin walls, very aged facility and amenities. The location is close to shopping and dining so that is the only positive.
I’d say things were decent for the most of my stay until about 5am. Someone either maintenance or house keeping made non stop noise from 5-7 am. Truly unacceptable! Secondly which isn’t a big deal, but you think you have fixed, the towel hook which was shoved into the wall, that some other guest had broke off. Think attention to details and maybe start making loud noise after 7 am would be acceptable. Won’t ever be staying here again.
False advertising: it's an outdoor inn/motel, not a hotel. Adequate for any inexpensive last minute reservation option in a less than pristine area near the airport. Arrived after late flight. Plus for visible and active security posted in parking lot. Odd piles of mats lying in several parking spots and odd smell in room. Got rest up until a boistrous gal into rough stuff with her partner got too loud at 2am. Breakfast was pretty decent.
Located in Downtown Glendale, Hotel Xilo Glendale is within 2 miles (3 km) of popular attractions such as Americana at Brand and Glendale Galleria. The 41 rooms at this hotel include refrigerators, microwaves, and coffee makers.
All of Hotel Xilo Glendale's 41 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Phones, ironing boards, and desks are also available.
Hotel Xilo Glendale offers free WiFi in public areas and coffee in a common area. Self parking is available for USD 7.99 per night. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.
clean and friendly staff
Dear guests, Thank you for staying with us and your review, we appreciate.
Towels were dirty , never could get the TV to work and very loud and noisy at night and early morning
Dear guests, We sincerely apologize for the noise, and the TV issue. Kind regards,
Staff was great and responsive. My room was cleaned daily. 5-10 min walk to Glendale galleria so if you want food spots nearby you got everything ok walking or short DoorDash distance. You get a nice shower, a nice bed and tv with fridge and all. You get exactly what they tell you. I’d recommend staying here especially if you are trying to save a little money.
Dear guests, Thank you for staying with us and your review, we appreciate.
i like the modern design and all but it is overdone.
Dear guest, Thank you for your review and staying with us, we appreciate.
Dear guest, Thank you for staying with us and your review, we appreciate.
I liked that, although the property has been around for a while, the rooms appeared to have been fairly recently remodeled, and the entire property is matained well. The pool area looked very nice, and the breakfast was tasty with a good variety of breakfast items and set in a comfortable atmosphere. The gals working the front desk were quite pleasant. We were in town for a family memorial for just a couple of days and this property was in a great location for that, and we were within walking distance of plenty of restaurants. We had a drink at the Bourbon Steak restaurant down the street, which was very nice, but VERY pricey. We ate dinner at the Italian restaurant at The Americana at the Grand, but we will not go back there as we paid $40 for two rib eye steak dinners that were terrrible, and the service was bad. Otherwise, it was a good trip, and we will come back to the Xilo.
Thank you so much for your review! We're happy that we were able to provide you with a comfortable and convenient stay, with pleasant staff to boot! We hope to host you again soon.
The back room door was hard to close and after taking a shower there was a pool of water on the floor near the sink. Other than that, everything was wonderful. Glad they had coffee every day.
Dear guest, Thank you for staying with us and your review. We appreciate.
Smelly room, towels have hair on it. Asked for extra pillows on our first night and staff said they’re out of pillows. Gave us extra pillow on our last night. Parking is too tight. Safety is a concern, somebody has been knocking on our door at 11pm (we’re already asleep!). They charged us a parking fee which is not stated in your website. So disappointed!
We are deeply sorry your stay did not meet yours and our expectations. We will be looking into everything addressed in your feedback right away.
Dear guest, Thank you for your review and staying with us. We appreciate
Dear guests, Thank you for staying with us, and your review. We appreciate. Kind regards,