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Best Western Plus Executive Inn

3.0 out of 5.0

Best Western Plus Executive Inn

3.0 out of 5.0

Recent guest reviews

Nice hotel. The breakfast has a variety of food between American and Chinese.

Location was a tad bit far from LA however the hotel staff was very pleasing. I did book 2 queen beds and got 2 double beds. It didnt ruin the trip though.

Nice hotel, close to lots of Chinese restaurants, market and other shops. Right off the freeway

Hotel is in a convenient location for travelers to do shopping. Lots of options.

Great location, a lot of restaurants within walking distance. Comfortable bed. Clean carpet. Bathroom is a little bit beaten up probably need some TLC soon. Nice and clean swimming pool.Great breakfast!! Continental + Asian style breakfast.

Nice hotel, friendly staffs, rooms are clean. Love it, will book again

It is right by the freeway and supermarket but traffic is very bad in the weekends.

Ok experience. Breakfast was amazing, rooms spotless. The only problem was the TV. It had this ad that would pop up ever 3 minuets and takes up 1/3 of the screen. It was very frustration and ruined every tv show and movie I tried to watch.

Breakfast is mostly catered for Asian people . Front desk clerk was on the phone too long, did not even put the person on hold to tell to have a seat so he attend to me later. Check in date was sep 15

Pleasant. Staff friendly. Breakfast was satisfactory. We did order a cot which was brought to our room. We asked for it for one night and asked them to remove it the next day. They did not, at checkout we were surprised they didn't charge us for that second night of the use for the cot.

Great location to nearby shopping centers and restaurants.

The room have a good space the bed it's so confortable

It's a nice hotel tucked away in a busy area near retail stores and grocery stores.

Place was safe and convenient for the places I was going to. Little bit off from popular tourist spot but if u know when to drive and avoid traffic, it's close by. Hotel is close by the free way so sometimes u can hear some noises. 1 big issue to me was the restroom. Lights keep turning on including the exhaust, made me think there was a ghost. Other than that it was good. Breakfast was average.

At first, I thought the good thing about this hotel is the location only, I WAS WRONG!!! From the moment I checked in, to the moment I checked out, the experience was excellent. Staff were friendly and made me felt they loved their jobs; room was clean, bed was comfortable, almost same feel as those beds in 5-star hotel room. Location is a plus, many choices of food, easy access to freeway. I will 100% return to this hotel again!!

It was my second time stay in this hotel, but this time my experience with the front desk staff was so disappointed! I booked the hotel for 2 nights, everything was fine on the first day, however on the second day when return my room (#213), I noticed there wasn't any bottled of water place in my room? So my girlfriend and I went to the front desk to ask for couple bottled of water, and we were shock by the response from the staff. The gentelment name Jackson with attitude (not very friendly and without smile) told us we only booked a standard room not the business room or more delux room, therefore there would no bottled water offer on the second day! I was shock with the replied! I told him I stay in this hotel last year and booked the same type of room and I had bottled of water given on both days. In sum up, I had stay in different hotels from 2 star to 5 star in the past, water is a basic amenities from any hotel, if Best Western Excutive Inn is exception, I only can say they will lose my business from now on and I believe they will lose many many more business from others travelers too. I hope the hotel management look in to this issue and re-trained their front desk staff how to politely interact with the hotel guess.

Friendly members, nice breakfast, gave me same amount for extra day

Decent chain of the BW Plus hotel, location is very close to good eateries, would stay here again.

18880 Gale Ave Rowland Heights CA

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in City of Industry, Best Western Plus Executive Inn is within a few miles (5 km) of sights such as Royal Vista Golf Club and Puente Hills Mall. This 135-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Fairplex and Brea Mall are also within a 15-minute drive.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Best Western Plus Executive Inn, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Freeway Side)

Queen 1 | Sleeps 2

Guest reviews for Best Western Plus Executive Inn

Everyone (16) Couples (11) Business (9) Family (18) Other (3) Friends (2)
4
Everyone

Nice hotel. The breakfast has a variety of food between American and Chinese.

By on Dec 31, 2018

Review comment responded on Jan 3, 2019

Thank you for taking your time to write us a positive review during your recently stay with us at Best Western PLUS Executive Inn. We are glad to hear you enjoyed our breakfast and enjoyed your stay with us. Thank you again for your feedback, we will make sure our team keep up with the good work to provide excellent service. We are hoping to serve you again in the near future. Thank you.

5
Everyone

By on Oct 17, 2018

Review comment responded on Oct 17, 2018

Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that you enjoyed your stay. We will keep up the good work and we hope to serve you again in the future.

4

close to highway away from la mess

Everyone

Location was a tad bit far from LA however the hotel staff was very pleasing. I did book 2 queen beds and got 2 double beds. It didnt ruin the trip though.

By on Aug 6, 2018

Review comment responded on Aug 7, 2018

Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. On behalf of the entire team, I am glad that you enjoyed your stay with us even though our location was a little out of way from your destination. We are happy to hear that we could be helpful to you and our rooms met your standards. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We hope to serve you again in the near future.

4
Everyone

Nice hotel, close to lots of Chinese restaurants, market and other shops. Right off the freeway

By , from Sacramento on Jul 31, 2018

Review comment responded on Jul 31, 2018

Thank you Helen for taking your time to write us a positive review during your recently stay with us at Best Western PLUS Executive Inn. We are glad to hear that you found our location convenient. We're truly glad you enjoyed your stay with us. Thank you again for your feedback, we will make sure our team keep up with the good work to provide excellent service. We are hoping to serve you again in the near future. Thank you

5
Everyone

Hotel is in a convenient location for travelers to do shopping. Lots of options.

By on Jul 17, 2018

Review comment responded on Jul 18, 2018

Thank you for taking your time to write us a positive review during your recently stay with us at Best Western PLUS Executive Inn. We are glad to hear that you found our location convenient. We're truly glad you enjoyed your stay with us. Thank you again for your feedback, we will make sure our team keep up with the good work to provide excellent service. We are hoping to serve you again in the near future. Thank you

5
Everyone

Great location, a lot of restaurants within walking distance. Comfortable bed. Clean carpet. Bathroom is a little bit beaten up probably need some TLC soon. Nice and clean swimming pool.Great breakfast!! Continental + Asian style breakfast.

By on Jul 1, 2018

Review comment responded on Jul 2, 2018

Thank you for taking your time to write us a positive review during your recent stay with us at Best Western PLUS Executive Inn. We are happy to know that our room and location meets your standard, and we are glad to hear you enjoyed your overall stay. We are actually going to start renovating the entire hotel in the next few months, so we will definitely be updating our bathrooms as well. Hopefully you will come visit us when all renovations are done. We thank you for your support to Best Western and your feedback.

5

nice

Everyone

Nice hotel, friendly staffs, rooms are clean. Love it, will book again

By , from san francisco on Jun 11, 2018

Review comment responded on Jun 12, 2018

Thank you Vicky for taking your time to write us a positive review during your stay with us at Best Western PLUS Executive Inn. We are all very happy that you enjoyed the overall stay during your trip with us. I am glad to hear that our staff at the hotel left a remarkable memory with you. We hope we will be serving you again in the near future!

4

an old motel at a convenient location

Families

It is right by the freeway and supermarket but traffic is very bad in the weekends.

By , from Aroizona on Feb 27, 2018

Review comment responded on Feb 28, 2018

Hello Winkie, Thank you for writing to us in regards to your recent stay with us. We are happy to hear that you enjoyed the location of the hotel. We understand that we need some renovations, we currently have a 3 year remodeling plan in place. Our next major step will be our lobby to have a new facelift! Thank you again for your review.

3

fix the pop up ad on the tv

Everyone

Ok experience. Breakfast was amazing, rooms spotless. The only problem was the TV. It had this ad that would pop up ever 3 minuets and takes up 1/3 of the screen. It was very frustration and ruined every tv show and movie I tried to watch.

By on Oct 6, 2017

Review comment responded on Oct 10, 2017

Thank you for your recent review at our property. On behalf of the entire team, we want to apologize for not meeting your standards in regards to the in-room tv. If you can kindly let us know what room number or the name of reservation, we can definitely let our Maintenance department fix this. We do apologize for any inconvenience again. Thank you again for your support and feed back.

3

close to freeway

Everyone

Breakfast is mostly catered for Asian people . Front desk clerk was on the phone too long, did not even put the person on hold to tell to have a seat so he attend to me later. Check in date was sep 15

By , from los angeles on Sep 27, 2017

Review comment responded on Oct 3, 2017

Hello Rosie, Thank you for taking your time to write us your recent stay with us. On behalf of the entire team, I want to apologize for not meeting your standard during your recent stay with us. We will ensure that our Front Desk is more knowledge to whom they should prioritized in assisting first. We hope to serve you again in the near future if you are ever around the area. Thank you!

Best Western Plus Executive Inn

18880 Gale Ave, Rowland Heights, CA 91748