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The Diplomat Hotel and Spa

3.0 star property
Hotel with 3 restaurants, near Plas Llanelly House

Choose dates to view prices

Photo gallery for The Diplomat Hotel and Spa

Terrace/patio
Point of interest
Point of interest
Point of interest
Indoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool

Explore the area

View in a map
Felinfoel, Llanelli, Wales, SA15 3PJ
  • Place, The Ffwrnes Theatre
    ‪3 min drive‬
  • Place, Plas Llanelly House
    ‪4 min drive‬
  • Place, Parc y Scarlets
    ‪4 min drive‬

Room options

View all photos for Classic Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Classic Twin Room

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room

Club Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Club Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Coach House Double Room (Annex Building)

Coach House Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Double Room (Annex Building)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Coach House Single Room (Annex Building)

Coach House Single Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Single Room (Annex Building)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Coach House Executive Double Room (Annex Building)

Coach House Executive Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Executive Double Room (Annex Building)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Llanelli

Plas Llanelly House is within a mile (2 km) of The Diplomat Hotel and Spa, and other popular sites like Parc y Scarlets are within a couple of miles (3 km). This 50-room, 3-star hotel has 3 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Parc Howard Museum - 13 min walk - 0.7 miles
  • The Ffwrnes Theatre - 3 min drive - 1.1 miles
  • The Play King - 3 min drive - 1.1 miles
  • Plas Llanelly House - 4 min drive - 1.3 miles
  • Parc y Scarlets - 4 min drive - 1.5 miles

Getting around

  • Llanelli Station - 7 min drive
  • Cardiff International Airport (CWL) - 79 min drive

Restaurants

  • ‪The Phil Bennett - ‬10 min walk
  • ‪The Tinhouse - ‬4 min drive
  • ‪Nando's - ‬4 min drive
  • ‪Greggs - ‬4 min drive
  • ‪EJ's Cafe, Bar & Restaurant - ‬4 min drive

About this property

The Diplomat Hotel and Spa

Hotel with 3 restaurants, near Plas Llanelly House
Guests of The Diplomat Hotel and Spa enjoy a full-service spa, an indoor pool, and a gym. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and desks are also standard. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
The onsite spa has couples treatment room(s). Services include hot stone massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 8.95 for children
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Trubshaws

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,102 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 4 2026 to January 11 2026 (dates subject to change):
  • Breakfast
  • Dining venue(s)
The property will be renovating from November 3 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15.95 for adults and GBP 8.95 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat

Frequently asked questions

Are free cancellation options available at The Diplomat Hotel and Spa?

The Diplomat Hotel and Spa offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What's there to see near The Diplomat Hotel and Spa?

This hotel is located in Llanelli within a short 12-minute walk of Parc Howard Museum. You'll also find Parc y Scarlets and The Ffwrnes Theatre within a short drive.

Is there parking available at The Diplomat Hotel and Spa?

Yes, self parking is offered for free at the hotel.

Is a spa located at The Diplomat Hotel and Spa?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, and couples treatments.

Does The Diplomat Hotel and Spa have a casino?

No, The Diplomat Hotel and Spa doesn't have a casino.

Will I find an indoor pool at The Diplomat Hotel and Spa?

Yes, this hotel has an indoor pool along with a hot tub.

What do couples enjoy most about The Diplomat Hotel and Spa?

There are plenty of amenities for couples at this hotel, including an indoor pool, 2 bars, and 3 restaurants.

Are there hot tubs at The Diplomat Hotel and Spa?

Yes, this hotel has a spa tub.

Does The Diplomat Hotel and Spa have a restaurant with a breakfast menu?

Yes, The Diplomat Hotel and Spa has 3 restaurants, and serves a full breakfast each morning for a surcharge. Please note that the dining venue will be closed and breakfast unavailable between January 4 2026 and January 11 2026 (subject to change).

Will The Diplomat Hotel and Spa allow pets to stay for free?

No, pets aren't allowed at The Diplomat Hotel and Spa though service animals are welcome.

Does The Diplomat Hotel and Spa have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at The Diplomat Hotel and Spa?

No, there aren't any guestrooms with balconies at The Diplomat Hotel and Spa.

Does The Diplomat Hotel and Spa offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at The Diplomat Hotel and Spa.

Reviews

The Diplomat Hotel and Spa Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 173 out of 370 reviews
Rating 8 - Good. 115 out of 370 reviews
Rating 6 - Okay. 47 out of 370 reviews
Rating 4 - Poor. 22 out of 370 reviews
Rating 2 - Terrible. 13 out of 370 reviews

Reviews

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Spa was good. Nice pool, sauna and steam room. Evening meal was very good but breakfast a little disappointing. What was there was good but I probably arrived at a busy time as very few eggs and hash browns or fresh fruit. The guy on reception was very helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tony/Bren

Excellent stay, Room outstanding staff excellent especially Rhian in reception and Glancey in Dining especially at breakfast time , Management very friendly overall Excellent
Stayed 1 night in Aug 2025

8/10 Good

Pawel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Carol

Stayed 1 night in Aug 2025

10/10 Excellent

SONGITA

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been before, comfortable stay. All staff always welcoming and ready to assist.
Stayed 4 nights in Aug 2025

4/10 Poor

Paulo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is very poor, bed is OK. Cleaning so so bad.
Stayed 2 nights in Aug 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot summer nights!

Lovely hotel, with large sunny terrace. Stayed in the heatwave, and no air con of fan in the room. Had the windows wide open, but there was a wedding on, so lots of noise. Obviously that isnt the hotels fault, but a fan in the room, and some bottled water would have been lovely. Id stay again, and recommend though
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family

Good hotel great food

Great food room was large though outdated. Free biscuits and coffee.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicola rose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent dinner menu and the food was delicious. Spacious rooms and comfortable beds. Relaxing spa after a long day
Stayed 2 nights in Jul 2025

8/10 Good

Elena

Liked: Amenities
We had a lovely stay at the Diplomat. The staff were all wonderful, really helpful friendly and we felt very welcome. The hotel itself it a bit tired but everything was very clean and we enjoyed a delicious breakfast. It’s in a bit of a weird location but we had a wonderful trip to the Gower exploring the coast around Rhossili which is beautiful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful

Fantastic stay, staff very friendly & helpful. Evening meal delicious & breakfast had plenty of choice & hot and fresh. Lovely location too.
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Clive

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Alex

Business traveler
Liked: Cleanliness, staff & service
Hotel was nice enough and the staff really friendly, however two things stood out and affected my visit. The drain in the shower stunk, and I had to keep the bathroom light on so the fan would dull the smell. During breakfast the ladies who were lovely, asked if I wanted a tea or coffee, I would respond, they would then forget and this happened 3 or 4 times and didn’t end up receiving the coffee. I think this hotel potential had a grand past, but its quite tired now.
Stayed 2 nights in Jul 2025

2/10 Terrible

Sarah

Stayed 1 night in Jul 2025

10/10 Excellent

Zain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Very comfortable stay and thanks to good amenities and friendly staff
Stayed 4 nights in Jul 2025

6/10 Okay

Semitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Stayed 1 night in Jul 2025

6/10 Okay

Marina

Business traveler
Liked: Cleanliness, staff & service
The Potential was good for this hotel, but unfortunately I had a room that was really hot and no fan available, on top of this when I opened the window it led onto the back of the hotel where there was some kind of service entrance where deliveries were made and it was noisy.
Stayed 1 night in Jul 2025