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Recent guest reviews

All great including staff, room, and breakfast buffet.

Overall we had a good stay-Would not let us in the room a minute before the 3PM check in but other than that all was good

Excellent, friendly staff very helpful & ready to help. The location is great. The place is neat & quiet. On my birthday they even surprised me with a bottle of sparkling wine & cake sent to my room. I would recommend & go back there anything.

Beautiful hotel, wish it was closer to the more active areas.

Old world elegance. Great king bed. But the best part is the location. Close to metro and walking distance to some attractions. Basically across the street from Eduardo VII Park and the wonderful El Corte Ingles department store basement food court. The hotel had a wonderful lunch buffet for only €13. The wine bar Thursday night entertainment was great. We were in the old wing and preferred it to the stark modern newer part of the hotel. It was also a bargain in that wing. We would definitely ask for it again. I can’t say enough good things about our stay.

We got in about an hour early for our check in and they were able to accommodate us. The room had the best view and will book this room/stay again next year. Beautiful hotel and close to Lisbon City center (about 3 stops via Rail) and a 5 minute walk to a nice mall.

The WiFi in my room was very weak. Everything else was great. The breakfast buffet was extraordinary!

A helpful staff, easy to walk to the main part of town. Clean place and quiet. Breakfast was a great meal.

Our room was lovely. It was sparkling clean and we had a great view of the city. The staff were super helpful with directions and suggestions. The breakfast was wonderful - a perfect start to our day. The hotel is a very short walk from a metro station and, from there, you can go anywhere in the city!

This is an elegant old hotel in a wonderful area. The bathroom in the room was lovely and as I am a big fan of taking baths, I loved the bathtub which was so long that I could lay down in it! The breakfast buffet, which was also included in the price of the room was outstanding. Just an abundance of wonderful choices. We also had rented a car and parking was available for a small fee and it was very convenient. Highly recommend this place.

Staff was very friendly. Breakfast buffet was very good.

Very convenient for walking all over the city. Good breakfast buffett.

Built around a historic core, the Real Palacio offers a winning blend of Old-World charm and new-fangled facilities. Rooms are comfortable and attractive. The staff is unfailingly helpful and professional. The restaurants are solid, with the wine bar the standout for its by-the-glass selection showcasing most Portuguese viticultural areas, handsome seating areas (including courtyard), and reasonably priced tapas-style menu. The location is a bit out-of-the-way but the Bairro Alto is walkable and there are 3 metro stops within a few minutes’ stroll. Best of all, the 5-star style comes at 3.5-star prices.

Hotel Real Palacio has old world charm and the staff is friendly and helpful. There are two wings, the main wing is more updated (the rooms, hallway, etc). I found my room to be comfortable and clean. It included a nice-sized balcony with a table and two chairs. They have a nice wine bar in the adjoining "Palace" wing, with a good selection of wine and food at reasonable prices. It has several areas, each evoking a slightly different ambience (a couple of sections are similar to a living room with comfy couches & fado music in the background, another is more of an enclosed atrium). The location isn't central but provided a few excellent restaurants and a local grocery store as well as the large department store, El Corte Ingles.

Close to the park,Metra, and good restaurants. We enjoyed the bike tour.

Rua Tomas Ribeiro 115 Lisbon

Hotel highlights

  • Walking distance to Gulbenkian Museum and Marquis of Pombal Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Lisbon City Center within a short walk of Gulbenkian Museum, Hotel Real Palacio is within 2 miles (3 km) of other popular sights such as Rossio Square. This 5-star hotel has 147 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a fitness center. It's connected to a shopping center in central Lisbon and also close to Lisbon Zoo and Commerce Square.


Dining

Enjoy dining at Real Cozinha, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.


Rooms

All of Hotel Real Palacio's 147 soundproofed rooms provide minibars, safes, and phones. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets. Desks are also standard.


Property features

Guests staying at Hotel Real Palacio enjoy a fitness center, a spa tub, and a sauna. If you drive, self parking is EUR 9 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 50 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Deluxe Double Room

1 Double Bed | Sleeps 2

Standard Twin Room

2 Twin Beds | Sleeps 3

Standard Double Room

1 Double Bed | Sleeps 3

Suite

1 Queen Bed | Sleeps 3

Guest reviews for Hotel Real Palacio

Everyone (14) Couples (6) Family (5)
5
Partner Couples

All great including staff, room, and breakfast buffet.

By on Feb 9, 2020

Review comment responded on Mar 5, 2020

Dear Guest, It is very special to learn that you were pleased with our staff, breakfast and room. It is always a pleasure to know that a Guest enjoyed a great stay with us. We look forward to welcoming you again, hopefully soon at the Hotel Real Palácio. Kind regards, Ana Cláudia Branco – Real Experience Manager

4
Partner Couples

Overall we had a good stay-Would not let us in the room a minute before the 3PM check in but other than that all was good

By on Dec 14, 2019

Review comment responded on Jan 2, 2020

Dear Guest, Thank you for sharing your review. We are very happy to know that in overall you had a good stay with us. Regarding the check-in, we hereby inform you that we are only able to guarantee the check-in after 15h00 because sometimes we have the hotel fully booked. We would like to apologize for any inconvenience caused and we look forward to welcoming you again, hopefully soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

5
Family

Excellent, friendly staff very helpful & ready to help. The location is great. The place is neat & quiet. On my birthday they even surprised me with a bottle of sparkling wine & cake sent to my room. I would recommend & go back there anything.

By on Nov 24, 2019

Review comment responded on Dec 3, 2019

Dear Guest, Thank you so much for your review. We are thrilled to learn that you experienced a unique stay and that you have enjoy privileged location and staffl. Thank you also for your recommendation ! We hope to have the pleasure of welcome you back soon. Best regards, Ana Cláudia Branco - Real Experience Manager

4
Partner Couples

By on Nov 19, 2019

Review comment responded on Dec 3, 2019

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

5
Everyone

By on Oct 17, 2019

Review comment responded on Nov 1, 2019

Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Palácio. Best regards, Ana Cláudia Branco - Real Experience Manager

5
Partner Couples

Beautiful hotel, wish it was closer to the more active areas.

By on Sep 26, 2019

Review comment responded on Oct 5, 2019

Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. Our Guests' satisfaction is our main concern. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Palácio. Best regards, Ana Cláudia Branco - Real Experience Manager

5
Partner Couples

Old world elegance. Great king bed. But the best part is the location. Close to metro and walking distance to some attractions. Basically across the street from Eduardo VII Park and the wonderful El Corte Ingles department store basement food court. The hotel had a wonderful lunch buffet for only €13. The wine bar Thursday night entertainment was great. We were in the old wing and preferred it to the stark modern newer part of the hotel. It was also a bargain in that wing. We would definitely ask for it again. I can’t say enough good things about our stay.

By , from Irvine, Ca on Aug 17, 2019

Review comment responded on Sep 6, 2019

Dear Guest, Thank you for such an amazing opinion. We are very glad to read such a positive review, since our goal is our guest´s satisfaction. We are thrilled to learn that you had a great time with us and that you have enjoyed our beds, location and facilities. We are looking forward to welcome you back on your next visit to Lisbon! Best regards, Ana Cláudia Branco - Real Experience Manager

5
Family

We got in about an hour early for our check in and they were able to accommodate us. The room had the best view and will book this room/stay again next year. Beautiful hotel and close to Lisbon City center (about 3 stops via Rail) and a 5 minute walk to a nice mall.

By , from Chicago, IL on Jul 24, 2019

Review comment responded on Sep 6, 2019

Dear Guest, Thank you for your comments. The nicest compliment that our team can get is your desire to return. We are truly happy to learn that you enjoyed our Hotel and our privileged location. We look forward to your next visit to our hotel. King Regards, Ana Cláudia Branco – Real Experience Manager

5
Everyone

The WiFi in my room was very weak. Everything else was great. The breakfast buffet was extraordinary!

By , from Long Beach, CA on Jul 24, 2019

Review comment responded on Sep 6, 2019

Dear Guest, Thank you for taking the time to leave us your review. We are very happy to know that you enjoyed our Hotel and that you were pleased with our breakfast buffet. We will analyze your comments about the wifi with the department in charge and we would like to apologize for any inconvenience caused. We look forward to welcoming you in the near future. Best Regards, Ana Cláudia Branco – Real Experience Manager

5
Family

A helpful staff, easy to walk to the main part of town. Clean place and quiet. Breakfast was a great meal.

By on Jun 23, 2019

Review comment responded on Jul 9, 2019

Dear Guest, Thank you so much for your great review. It is really gratifying to know how enjoyable your stay was and that you were pleased with our staff and breakfast. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Ana Cláudia Branco - Real Experience Manager

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