Standard Double or Twin Room
from $122
Hotel Real Palacio
5.0 out of 5.0
4.4
out of 5
"Very good!"
See all 25 reviews
This hotel is most popular for:
Recent guest reviews
great experience, close to transportation, food, and shopping center
Great hotel outside of city center but easily accessible. Great for the price. Beds a bit noisy but otherwise comfortable and large room. Nice bath supplies, good wifi.
Nice hotel, very clean. Though very close to metro, doesn't have many restaurants close by. Encountered a staff not so polite. The bed makes noise even when you just sit. They advertise for free turkish bath, actually there isn't any, and the jacuzi doesn't work.
Excellent location. Clean, nice. good service. good amenities.
great experience friendly people and a safe city with a lot to do , eat , drink , and shop.
Need a very small car to get into the parking garage!
Stayed here two nights and found staff to be nice and helpful. Breakfast was very good. Location is a bit from downtown but hotel is near the Metro so that's not a problem. Bed was very hard.
Nice and comfortable, great location. Staff was really kind and they had everything I need
The staff, breakfast and accommodations were excellent except for the uncomfortable hard bed.
Everything was great except for one thing: the bed squeaked a LOT. This is a major flaw in the bedding in my opinion, and especially for a 5 star hotel. They have the mattresses right on a wood base, a mistake, causing a lot of squeaking. Other than that, the hotel was simply perfect. If they can solve that one problem, the hotel will be perfect.
Nice staying, staff formal but polite, give us a upgrade room that was very confortable. Close to metro, and to Corte Ingles ( supermarket ), beside a nice church, easy find restaurants nearby.
Feels like a boutique hotel even though it is larger than it looks. The location is great because walking into town is very possible, and there is a metro station very near the hotel. Having a Corte Ingles store (huge, including a great grocery department) near the metro station is an added plus.
Everything to the VERY good. Not large and splashy but quietly classy. Breakfast buffet is a must-do--delicious, elegant spread. Staff uniform ally cheerful, courteous and helpful. We didn't want to leave.
the hotel is not close to Castle. Do not pay for upgrades.
Beautiful hotel, well located, close to the Metro, the Contemporary Art Museum, and El Cortes Ingles store. Staff speak English and are very helpful. Great restaurant right across the street and many small economical cafeterias in the area. Spa and steam bath were nice after a day of sightseeing. Enjoyed the beautiful reception room where you could sit and visit with others or read as you wished.
Met our expectations - perfect location. Could use some minor updatilng
The location is off the beaten path some. Staff was friendly. Bathroom smelled like urine. Bed was extreme firm. Quiet.
Older hotel but well maintained. Staff was very helpful in making restaurant recommendations. Conveniently located to one of the largest shopping stores in Europe.
We were on a European trip (Germany, Austria, France) and decided to go to Portugal. We did not know what to expect because we really didn't look into it. The hotel was unbelievable. Everyone went out of their way to help. The service was amazing. We didn't get bathrobes in our room and when we called it in someone brought them within 5 min. Breakfast was fantastic. Everything was super clean. We took advantage of the pool and saunas. We also used the hotels airport transfer service. They were very punctual, very helpful and super nice. I would stay here again.
Kind attention to your need's, very clean place. I had an upgrading for sure and enjoyed my stay very much.
Guest reviews for Hotel Real Palacio
Everyone
great experience, close to transportation, food, and shopping center
great hotel outside city center but accessible
Everyone
Great hotel outside of city center but easily accessible. Great for the price. Beds a bit noisy but otherwise comfortable and large room. Nice bath supplies, good wifi.
nice hotel, pleasant stay.
Families
Nice hotel, very clean. Though very close to metro, doesn't have many restaurants close by. Encountered a staff not so polite. The bed makes noise even when you just sit. They advertise for free turkish bath, actually there isn't any, and the jacuzi doesn't work.
nice hotel. convinient
Everyone
Excellent location. Clean, nice. good service. good amenities.
Review comment
Ana Cláudia Branco - Customer Experience Manager responded on Dec 20, 2016
Dear Guest, We are very happy to learn that you had such a great experience with us. Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism. We will continue to do all of our efforts to improve our service every day. We hope you stay with us again soon. Kind Regards, Ana Cláudia Branco Customer Experience Manager
vacation
Everyone
great experience friendly people and a safe city with a lot to do , eat , drink , and shop.
Review comment
Sara Ferreira Customer Experience Manager responded on Aug 23, 2016
Dear Guest, Thank you for your comment and for your compliments. We are delighted to know that we were able to provide you a great experience in Lisbon! We hope to welcome you back in a near future! Best regards, Sara Ferreira Customer Experience Manager
Everyone
Need a very small car to get into the parking garage!
Review comment
Sara Ferreira Customer Experience Manager responded on Aug 23, 2016
Dear Guest, Thank you for your comment! Regarding our garage, when the car is too large there is the possibility to park in front of the hotel. We hope you have enjoyed a wonderful stay with us! We are looking forward to welcome you back in the future. Best regards, Sara Ferreira Customer Experience Manager
nice hotel near metro stations.
Everyone
Stayed here two nights and found staff to be nice and helpful. Breakfast was very good. Location is a bit from downtown but hotel is near the Metro so that's not a problem. Bed was very hard.
Review comment
Sara Ferreira - Customer Experience Manager responded on Jul 19, 2016
Dear Guest, Thanks for sharing your opinion. We are glad to learn that our staff and our location were a positive point during your stay. We will take your comments in consideration in order to constantly improve our hotel's service quality. We look forward to your return to our hotel. Best regards, Sara Ferreira Customer Experience Manager
really nice and confortable, location is great
Everyone
Nice and comfortable, great location. Staff was really kind and they had everything I need
Review comment
Sara Ferreira Customer Experience Manager responded on Mar 9, 2016
Dear Guest, Thank you for taking the time to write your review. We are glad to know that you enjoyed a nice and comfortable stay at Hotel Real Palácio! We hope to have the pleasure of welcome you back on your next visit to Lisbon. Best regards, Sara Ferreira Customer Experience Manager
awesome friends trip
GetawayWithFriends
The staff, breakfast and accommodations were excellent except for the uncomfortable hard bed.
a few days of tourism
Couples
Everything was great except for one thing: the bed squeaked a LOT. This is a major flaw in the bedding in my opinion, and especially for a 5 star hotel. They have the mattresses right on a wood base, a mistake, causing a lot of squeaking. Other than that, the hotel was simply perfect. If they can solve that one problem, the hotel will be perfect.
Dear Guest, We are happy to know that you have had a enjoyable stay with us! We are glad to know that our location and cleanness were positive points at your stay. As for the bed, we appreciate your comment as it is extremely important for our daily improvement. Concerning the Jacuzzi, we would like to apologise for any inconvenience caused and we also would like to inform you that we are doing our best to resolve this situation as soon as possible. We were surprised that the staff was on the negative side, since this is always a positive as pointed out by our Customers. At our hotel the main concern is to be friendly and be totally available to our guests. We have a high standard quality and we are looking forward to an oportunity to show you this. Kind regards, Ana Cláudia Branco Customer Experience Manager