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Recent guest reviews

Excellent location. Needs maintenance. Everything is worn out. Too expensive for the quality they actually give you. You pay for the location, nothing else. We stayed for only one night. I wouldn’t stay there again.

PERFECT location for pretty much EVERYTHING! The metro stations are nearby. The restaurants are right at the hotel entrance. The harbor area is a 5-minute walk. The train station is a short subway ride as are the zoo, the aquarium, museums and the LIS airport. You couldn't ask for nicer, more-helpful staff. I missed breakfast one morning due to catching an early train to Porta and, the next morning, had two staff members remark they had not seen me that morning. How awesome is THAT?! The facilities are rather dated and could use some new carpet. This property is NOT handicapped-friendly due to the steep set of stairs at the entryway sans a ramp. The singular lift is small and won't accommodate a wheelchair with ANY luggage. The included buffet breakfast is very satisfying but could use some bananas. I was upgraded to a castle-view room and found the view of the Rossio Square to be very picturesque but somewhat noisy at night. If you're looking for a reasonably-priced accommodation located just-right with an awesome staff, I highly recommend this property!

Great service and extremely helpful. Staff is very knowledgeable and willing to inform you thoroughly about places and things to see that are of your interest.

Overall we enjoyed our stay at Hotel Metropole. Great location. Our room was upgraded to one with the view of the Rossio Square. Daily breakfast is nice and rooms are clean. I would recommend the hotel to anyone who would like to stay in Lisbon. The only issue we had was regarding a front desk staff member, Ricardo. He recommended and facilitated booking of a tour to us. Unfortunately 2 days after our tour, we had a very rude and unprofessional encounter with him regarding an issue created by the tour driver/guide. We were approached by him in a rude and accusatory behavior, stopped in the elevator. Especially when he claimed to not work for the tour company, and this matter had nothing to do with our hotel stay. Instead of relaying a message from the tour company in a polite manner, we were ambushed in the elevator with a threatening and accusatory tone. There was no apology afterwards either. It affected the rest of our stay as it is hard to feel safe in the property after such an encounter. When discussed the issue with the hotel management, there still was no formal apology. Hotel customers should not be verbally attacked during their vacation stay. A message can be relayed in a polite and professional manner either by calling our room, leaving a written message in our room to contact the front desk or simply speaking to us politely.

Pros: Great location, great staff, good food. Cons: Need to carry luggage up half flight to elevator; very modest rooms. Mattresses and A/C were disappointing.

The property is in a great location in the city with easy walking access to shopping, restaurants and nightlife. That is the main thing it has going for it. Aside from that, the property is very tired. Worn carpeting, old wallpaper, stained furniture. In addition, we stayed on the 4th floor which for some reason had a nasty smell (like a cat litterbox). The other floors just smelled musty, but ours was downright bad. I actually would try to hold my breath trying to make it from the elevator to our room so I didn't have to inhale. Since we were only staying one night and had an early morning airport departure, we were willing stay there for the convenient location. Otherwise, you could do better for the money.

Great service, delicious breakfasts. Have stayed a few times. And when I left my phone at the hotel, they mailed it to me in the US free of cost.

Couldn't ask for a better location. Great view of city and Castle Jorge

This Hotel is located in the best location you can find. I Stayed for a night because my flight was leaving early next morning. Its on a big plaza on an old european style building. That comes with the hotel is old, not renovated, but rooms where very clean, comfortable bed, old TV, big clean bathroom and old shower. Breakfast was included and it was good and fresh . The young boy that worked at the hotel on the front desk, very nice, handsome and gave me the best suggestion with map included to go out around and find a good spot for dinner…. The best is the location, on the plaza you find some stores like Bennetton and restaurants with local people dancing, I like it! I walked to Bairro alto for dinner, around 5 blocks, This is where you have to go.. beautiful little streets with lots of restaurants, musicians, people from all over the world, little stores to get souvenirs, and many of the big stores too.

The hotel description makes it appears as if each room has wireless internet. But, internet access was avaiable only in the lobby. The breakfast was decidely ordinary and limited when compared to breakfasts at other comparably priced European hotels.

The Metropol Hotel is strategically located for each access by walking and public transportation when needed for visiting all of major tourist attractions and art lovers interest in Lisboa, Portugal. We would stay at this hotel again.

Praca D. Pedro IV, 30 Lisbon

Hotel highlights

  • Steps from Rossio Square and Santa Justa Elevator
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Lisbon Old Town, Hotel Metropole is next to popular attractions like Rossio Square and Santa Justa Elevator. This 36-room, 3-star hotel has free breakfast and a bar/lounge, along with free in-room WiFi.


Dining

Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

Hotel Metropole's 36 air-conditioned rooms provide minibars and safes. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and bidets.


Property features

Hotel Metropole features free WiFi in public areas, a library, and free newspapers. Transportation is made easy with limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Additional amenities include laundry facilities, a TV in a common area, and a porter/bellhop.

Room options

Double or Twin Room (Rossio and Castle View + Extra Bed)

1 Twin Bed | 2 Twin Beds | Sleeps 3

Double or Twin Room (Rossio and Castle View)

1 Twin Bed | 2 Twin Beds | Sleeps 2

Double room with extra bed

1 Double Bed | 2 Twin Beds | Sleeps 3

Standard Single Room

1 Double Bed | 2 Twin Beds | Sleeps 1

Guest reviews for Hotel Metropole

Everyone (4) Couples (3) Family (3) Other (1)
3
Families

Excellent location. Needs maintenance. Everything is worn out. Too expensive for the quality they actually give you. You pay for the location, nothing else. We stayed for only one night. I wouldn’t stay there again.

By on Aug 10, 2019

4
Everyone

PERFECT location for pretty much EVERYTHING! The metro stations are nearby. The restaurants are right at the hotel entrance. The harbor area is a 5-minute walk. The train station is a short subway ride as are the zoo, the aquarium, museums and the LIS airport. You couldn't ask for nicer, more-helpful staff. I missed breakfast one morning due to catching an early train to Porta and, the next morning, had two staff members remark they had not seen me that morning. How awesome is THAT?! The facilities are rather dated and could use some new carpet. This property is NOT handicapped-friendly due to the steep set of stairs at the entryway sans a ramp. The singular lift is small and won't accommodate a wheelchair with ANY luggage. The included buffet breakfast is very satisfying but could use some bananas. I was upgraded to a castle-view room and found the view of the Rossio Square to be very picturesque but somewhat noisy at night. If you're looking for a reasonably-priced accommodation located just-right with an awesome staff, I highly recommend this property!

By on Mar 6, 2019

5
Everyone

Great service and extremely helpful. Staff is very knowledgeable and willing to inform you thoroughly about places and things to see that are of your interest.

By on Sep 13, 2018

3

good stay

Everyone

Overall we enjoyed our stay at Hotel Metropole. Great location. Our room was upgraded to one with the view of the Rossio Square. Daily breakfast is nice and rooms are clean. I would recommend the hotel to anyone who would like to stay in Lisbon. The only issue we had was regarding a front desk staff member, Ricardo. He recommended and facilitated booking of a tour to us. Unfortunately 2 days after our tour, we had a very rude and unprofessional encounter with him regarding an issue created by the tour driver/guide. We were approached by him in a rude and accusatory behavior, stopped in the elevator. Especially when he claimed to not work for the tour company, and this matter had nothing to do with our hotel stay. Instead of relaying a message from the tour company in a polite manner, we were ambushed in the elevator with a threatening and accusatory tone. There was no apology afterwards either. It affected the rest of our stay as it is hard to feel safe in the property after such an encounter. When discussed the issue with the hotel management, there still was no formal apology. Hotel customers should not be verbally attacked during their vacation stay. A message can be relayed in a polite and professional manner either by calling our room, leaving a written message in our room to contact the front desk or simply speaking to us politely.

By on Aug 31, 2018

4

fantastic location on rossio square

Everyone

Pros: Great location, great staff, good food. Cons: Need to carry luggage up half flight to elevator; very modest rooms. Mattresses and A/C were disappointing.

By , from USA on Jul 6, 2016

2

good location mediocre property

Couples

The property is in a great location in the city with easy walking access to shopping, restaurants and nightlife. That is the main thing it has going for it. Aside from that, the property is very tired. Worn carpeting, old wallpaper, stained furniture. In addition, we stayed on the 4th floor which for some reason had a nasty smell (like a cat litterbox). The other floors just smelled musty, but ours was downright bad. I actually would try to hold my breath trying to make it from the elevator to our room so I didn't have to inhale. Since we were only staying one night and had an early morning airport departure, we were willing stay there for the convenient location. Otherwise, you could do better for the money.

By on Jul 25, 2015

5

wonderful right in the center of where we wanted to be

Families

Great service, delicious breakfasts. Have stayed a few times. And when I left my phone at the hotel, they mailed it to me in the US free of cost.

By on Jun 19, 2015

4

best location

Couples

Couldn't ask for a better location. Great view of city and Castle Jorge

By on Dec 29, 2014

4

best location

Singles

This Hotel is located in the best location you can find. I Stayed for a night because my flight was leaving early next morning. Its on a big plaza on an old european style building. That comes with the hotel is old, not renovated, but rooms where very clean, comfortable bed, old TV, big clean bathroom and old shower. Breakfast was included and it was good and fresh . The young boy that worked at the hotel on the front desk, very nice, handsome and gave me the best suggestion with map included to go out around and find a good spot for dinner…. The best is the location, on the plaza you find some stores like Bennetton and restaurants with local people dancing, I like it! I walked to Bairro alto for dinner, around 5 blocks, This is where you have to go.. beautiful little streets with lots of restaurants, musicians, people from all over the world, little stores to get souvenirs, and many of the big stores too.

By on Aug 5, 2014

2

misrepresentation

Families

The hotel description makes it appears as if each room has wireless internet. But, internet access was avaiable only in the lobby. The breakfast was decidely ordinary and limited when compared to breakfasts at other comparably priced European hotels.

By on May 13, 2013

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