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Recent guest reviews

Room was not up to standard. Ac was not working tv did not work. Could not find easy way to turn off lights.

The hotel is in the heart of Lisbon, loved the views, and only walling distance to restaurants and shops. Only thing the company could work on is their Airport shuttle availability.

Everything was great, but my only concern is their maid room scheduled as most days we were gone the whole day and coming back at 4 or 5pm and the room was still not done. Maybe not enough staff or short of staff for the holiday season.

nice hotel, good breakfast. clean enough ok shop staff ok

close to lots of restaurants & shopping area very central

my 3day stay was uneventful...hotel staff were very accomodating and helpful..food was delicious..service was slow but very proper and professional..

Real 5 star hotel, fantastic in all aspect.The breakfast buffet is divine , like a brunch.

This hotel was a very good choice, comparing withy other ones it could look a little bit expensive but it's worth every penny.

This was a nice hotel with a comfortable room and bed. Breakfast was included which started our day off right. It was only a enjoyable short 15 minute walk to everything. The pool was not available during our stay. I wish it would've been.

The hotel was very nice, but not a 5 star by the standards I am used to in the US and Europe; however, there were a number of 5 stars which appears to be a similar quality - maybe its just the standards of Portugal. The amenities was only rated 3 because the spa was under renovation, which was particularly disappointing as it was a key reason for choosing the hotel. I wouldn't stay again until after the spa is reopened. Note: The location was excellent, but taxis were very very cheap and abundant. I would stay a bit further out at a newer cheaper hotel.

Shuttle bus driver is so friendly and helpful but the picj up poin (parking 3) is no sign in the airport. Hotel room design is contemporary and beautiful.

Convenient location. Staff was amazing. The roof deck also has a great view of the city. Airport shuttle is very convenient.

Hotel Altis looks high-end, and is supposed to have a high-end feel, but really disappointed us -- from the moment we arrived. As we got out of the cab, a porter took our luggage. I assumed he was going to follow us to the front desk, but instead he vanished. We got to our room but our luggage wasn't there - after 10 minutes, no luggage. We needed it right away so we could change and leave for our next activity. I called the front desk; still no luggage. I went downstairs and said "forget the porter, just give me the bags so I can take them up myself" but the woman at the front desk refused and just kept promising the luggage would arrive, which it finally did. When we arrived at the room we discovered the room's heat and air conditioning did not work; it just blew room-temperature air. On our way out to dinner I asked the front desk to fix it while we were away. They promised they would, but when we returned more than two hours later they had not yet attempted to fix it. I asked them again to fix it because the room was 60 degrees (F). It was now late, my wife was freezing cold and we wanted to go to sleep but we couldn't until had to wait for a maintenance worker to come upstairs and fix it, which he finally did after another 30 minutes. This hotel has wireless Internet available in the lobby and wired access in the room, but only for the ridiculous price of 20 Euro (30 dollars) per day! And paying this exorbitant amount only buys access for one device - it's 60 dollars per day if you want to use both your laptop and phone! Maybe next they could charge us for electricity and water use? Even to use they internet for 5 minutes so I could check in for my flight they wanted 5 Euro. On the positive side, the rooms are clean and new. The bed is comfortable although too small for my taste (when travelling with my wife). We will not be returning to this hotel - Hotel Lisboa is a few blocks away and we enjoyed it much more when we stayed there several months before.

The halls and rooms are poorly illuminated, but enough so to see that they need to be vacuumed. Upon arrival in my room, when looking for an outlet, I pulled the night table away from the wall and found dust and a few Euros in change, but no outlet. The "hot" entrees at the buffet breakfast were scarcely warm. The fancy high-design plumbing fixtures were confusing and hard to use. But, above all, I felt exploited by a 20-euro per day charge to use hook up to the (NOT wireless) internet in my room with a poor signal. It's a few steps from Avenida da Liberdade, and some nice restaurants, and a short cab ride to most of the city's attractions, but large and impersonal. Really more suited for those attending a convention.

Very well located, staff is one of the best I have seen, rooms are very clean and comfortable.

This hotel was a great value. The room was very nicely decorated. Beds were very confortable. Air conditioning was easily adjustable. Great price. I was there with my 15 year old daughter and we really enjoyed it. Location is a 5 Euro cab ride from Bairro Alto and 8 Euro cab ride to Praca do Comercio, which is down at the downtown area. 15 Euro cab ride to the airport. You could walk over all the way to the downtown area, but the city has a lot of hills, so depends on your endurance level. I would recommend this hotel and would definitely stay there again.

Excellent hotel and room. Very clean, beautiful hotel and room. Complimentary breakfast was great. All staff were very polite and helpful. The hotel was a short walk to the main shopping and the barios for late nights out if you choose. Would stay here again on my next trip to Lisbon.

Hotel was a good value for the money and provided appropriate amenities. Location is within walking distance of numerous attractions and staff was very professional.

Rua Castilho, 11 Lisbon

Hotel highlights

  • Walking distance to Rossio Square and Marquis of Pombal Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Principe Real, Altis Grand Hotel is next to popular attractions like Cinemateca Portuguesa Museum and Medeiros e Almeida Museum. This 300-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool.


Dining

Enjoy dining at Grill Dom Fernando, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop. Start each morning with buffet breakfast, available for a fee from 7 AM to 10:30 AM.


Rooms

All of Altis Grand Hotel's 300 rooms are soundproofed and have an array of amenities, including minibars, laptop-compatible safes, and phones. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and designer toiletries. Desks are also standard.


Property features

At Altis Grand Hotel, guests enjoy a full-service spa, an indoor pool, and a fitness center. If you drive, self parking is EUR 13 per day, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and conference space.

Room options

Premier Single Room

1 Queen Bed | 2 Twin Beds | Sleeps 1

Superior Double Room (with Extra Bed)

1 Double Bed and 1 Twin Bed | Sleeps 3

Suite

1 King Bed | 2 Twin Beds | Sleeps 4

Deluxe Double Room

1 Queen Bed | 2 Twin Beds | Sleeps 3

Guest reviews for Altis Grand Hotel

Everyone (5) Couples (7) Business (1) Family (2) Friends (1) Other (3)
3
Family

Room was not up to standard. Ac was not working tv did not work. Could not find easy way to turn off lights.

By on Nov 11, 2019

Review comment responded on Nov 24, 2019

Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write a review about your hotel experience. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays, for this reason, we regret to realize that your hotel expectations were not met. Due to the fact we don't have details about your reservation we are not able to promptly identify what happened so, that way, we are not also able to provide the feedback we want to deliver and you deserve. We would be pleased to have another opportunity to welcoming you and have the chance to improve your opinion about us. Best regards,

4
Everyone

By on May 1, 2019

Review comment responded on Jun 2, 2019

Dear valued guest, Thank you for rating your hotel experience with us. We will be delighted to welcome you back to Altis Grand Hotel if you ever return to Lisbon. Isabel Almeida | Guest Experience Ambassador

5
Partner Couples

The hotel is in the heart of Lisbon, loved the views, and only walling distance to restaurants and shops. Only thing the company could work on is their Airport shuttle availability.

By on Apr 13, 2019

Review comment responded on Apr 24, 2019

Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to evaluate your hotel experience. Thank you very much for your recommendation! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards,

3
Everyone

Everything was great, but my only concern is their maid room scheduled as most days we were gone the whole day and coming back at 4 or 5pm and the room was still not done. Maybe not enough staff or short of staff for the holiday season.

By on Jan 2, 2019

Review comment responded on Jan 10, 2019

Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write a review about your hotel stay. We are delighted to realize that you had a comfortable stay. We regret to realize that some aspects of your stay were not as you expected. We took good care of the notes that you have highlighted about the Housekeeping service so we can improve the service and maximize the satisfaction of our guests. We will be very happy to welcome you back to the Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador

3
Everyone

nice hotel, good breakfast. clean enough ok shop staff ok

By on Dec 3, 2018

Review comment responded on Dec 9, 2018

Dear valued guest, Thank you for choosing Altis Grand Hotel. We are very glad to know that you had a pleasant stay with us. It is always very rewarding to receive this kind of feedback! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards,

5

hotel close to shopping

Everyone

close to lots of restaurants & shopping area very central

By , from Miami Florida on Aug 13, 2018

Review comment responded on Aug 15, 2018

Dear Ms. Jacqueline, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. We are very glad to know that you had a pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to receive this kind of feedback! Thank you very much for your recommendation! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards,

5

nice hotel close to the city center

Everyone

my 3day stay was uneventful...hotel staff were very accomodating and helpful..food was delicious..service was slow but very proper and professional..

By , from California, USA on Jul 22, 2017

5

fantastic!!!!

Couples

Real 5 star hotel, fantastic in all aspect.The breakfast buffet is divine , like a brunch.

By on Dec 6, 2014

4

perfect stay!

Couples

This hotel was a very good choice, comparing withy other ones it could look a little bit expensive but it's worth every penny.

By on Aug 24, 2014

4

good deal.

Couples

This was a nice hotel with a comfortable room and bed. Breakfast was included which started our day off right. It was only a enjoyable short 15 minute walk to everything. The pool was not available during our stay. I wish it would've been.

By on Aug 2, 2014

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