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Altis Grand Hotel

5.0 out of 5.0

Recent guest reviews

my 3day stay was uneventful...hotel staff were very accomodating and helpful..food was delicious..service was slow but very proper and professional..

Real 5 star hotel, fantastic in all aspect.The breakfast buffet is divine , like a brunch.

This hotel was a very good choice, comparing withy other ones it could look a little bit expensive but it's worth every penny.

This was a nice hotel with a comfortable room and bed. Breakfast was included which started our day off right. It was only a enjoyable short 15 minute walk to everything. The pool was not available during our stay. I wish it would've been.

The hotel was very nice, but not a 5 star by the standards I am used to in the US and Europe; however, there were a number of 5 stars which appears to be a similar quality - maybe its just the standards of Portugal. The amenities was only rated 3 because the spa was under renovation, which was particularly disappointing as it was a key reason for choosing the hotel. I wouldn't stay again until after the spa is reopened. Note: The location was excellent, but taxis were very very cheap and abundant. I would stay a bit further out at a newer cheaper hotel.

Shuttle bus driver is so friendly and helpful but the picj up poin (parking 3) is no sign in the airport. Hotel room design is contemporary and beautiful.

Convenient location. Staff was amazing. The roof deck also has a great view of the city. Airport shuttle is very convenient.

Hotel Altis looks high-end, and is supposed to have a high-end feel, but really disappointed us -- from the moment we arrived. As we got out of the cab, a porter took our luggage. I assumed he was going to follow us to the front desk, but instead he vanished. We got to our room but our luggage wasn't there - after 10 minutes, no luggage. We needed it right away so we could change and leave for our next activity. I called the front desk; still no luggage. I went downstairs and said "forget the porter, just give me the bags so I can take them up myself" but the woman at the front desk refused and just kept promising the luggage would arrive, which it finally did. When we arrived at the room we discovered the room's heat and air conditioning did not work; it just blew room-temperature air. On our way out to dinner I asked the front desk to fix it while we were away. They promised they would, but when we returned more than two hours later they had not yet attempted to fix it. I asked them again to fix it because the room was 60 degrees (F). It was now late, my wife was freezing cold and we wanted to go to sleep but we couldn't until had to wait for a maintenance worker to come upstairs and fix it, which he finally did after another 30 minutes. This hotel has wireless Internet available in the lobby and wired access in the room, but only for the ridiculous price of 20 Euro (30 dollars) per day! And paying this exorbitant amount only buys access for one device - it's 60 dollars per day if you want to use both your laptop and phone! Maybe next they could charge us for electricity and water use? Even to use they internet for 5 minutes so I could check in for my flight they wanted 5 Euro. On the positive side, the rooms are clean and new. The bed is comfortable although too small for my taste (when travelling with my wife). We will not be returning to this hotel - Hotel Lisboa is a few blocks away and we enjoyed it much more when we stayed there several months before.

The halls and rooms are poorly illuminated, but enough so to see that they need to be vacuumed. Upon arrival in my room, when looking for an outlet, I pulled the night table away from the wall and found dust and a few Euros in change, but no outlet. The "hot" entrees at the buffet breakfast were scarcely warm. The fancy high-design plumbing fixtures were confusing and hard to use. But, above all, I felt exploited by a 20-euro per day charge to use hook up to the (NOT wireless) internet in my room with a poor signal. It's a few steps from Avenida da Liberdade, and some nice restaurants, and a short cab ride to most of the city's attractions, but large and impersonal. Really more suited for those attending a convention.

Very well located, staff is one of the best I have seen, rooms are very clean and comfortable.

This hotel was a great value. The room was very nicely decorated. Beds were very confortable. Air conditioning was easily adjustable. Great price. I was there with my 15 year old daughter and we really enjoyed it. Location is a 5 Euro cab ride from Bairro Alto and 8 Euro cab ride to Praca do Comercio, which is down at the downtown area. 15 Euro cab ride to the airport. You could walk over all the way to the downtown area, but the city has a lot of hills, so depends on your endurance level. I would recommend this hotel and would definitely stay there again.

Excellent hotel and room. Very clean, beautiful hotel and room. Complimentary breakfast was great. All staff were very polite and helpful. The hotel was a short walk to the main shopping and the barios for late nights out if you choose. Would stay here again on my next trip to Lisbon.

Hotel was a good value for the money and provided appropriate amenities. Location is within walking distance of numerous attractions and staff was very professional.

Rua Castilho, 11 Lisbon

Hotel highlights

  • Walking distance to Rossio Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Coracao de Jesus, Altis Grand Hotel is next to popular attractions like Cinemateca Portuguesa Museum and Medeiros e Almeida Museum. This 5-star hotel has 300 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi. Centrally located in Lisbon, the hotel is also a short walk from Marques de Pombal Square and National Museum of Natural History.


Dining

Enjoy dining at Grill Dom Fernando, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop. Start each morning with breakfast, served for a fee from 7 AM to 10:30 AM.


Rooms

All of Altis Grand Hotel's 300 rooms are soundproofed and have an array of amenities, including minibars, laptop-compatible safes, and phones. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Desks are also included.


Property features

At Altis Grand Hotel, guests enjoy a full-service spa, an indoor pool, and a fitness center. There's extended parking for a fee, as well as a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and 20 meeting rooms.

Room options

Suite

King 1 | Twin 2 | Sleeps 4

Deluxe Single Room

Queen 1 | Twin 2 | Sleeps 2

Deluxe Double Room

Queen 1 | Twin 2 | Sleeps 3

Premier Double Room

Queen 1 | Twin 2 | Sleeps 3

Guest reviews for Altis Grand Hotel

Everyone (1) Couples (6) Business (1) Family (1) Friends (1) Other (3)
5

nice hotel close to the city center

Everyone

my 3day stay was uneventful...hotel staff were very accomodating and helpful..food was delicious..service was slow but very proper and professional..

By , from California, USA on Jul 22, 2017

5

fantastic!!!!

Couples

Real 5 star hotel, fantastic in all aspect.The breakfast buffet is divine , like a brunch.

By on Dec 6, 2014

4

perfect stay!

Couples

This hotel was a very good choice, comparing withy other ones it could look a little bit expensive but it's worth every penny.

By on Aug 24, 2014

4

good deal.

Couples

This was a nice hotel with a comfortable room and bed. Breakfast was included which started our day off right. It was only a enjoyable short 15 minute walk to everything. The pool was not available during our stay. I wish it would've been.

By on Aug 2, 2014

4

nice hotel, but not 5 star

GetawayWithFriends

The hotel was very nice, but not a 5 star by the standards I am used to in the US and Europe; however, there were a number of 5 stars which appears to be a similar quality - maybe its just the standards of Portugal. The amenities was only rated 3 because the spa was under renovation, which was particularly disappointing as it was a key reason for choosing the hotel. I wouldn't stay again until after the spa is reopened. Note: The location was excellent, but taxis were very very cheap and abundant. I would stay a bit further out at a newer cheaper hotel.

By on Jun 24, 2014

5

hotel services

Couples

Shuttle bus driver is so friendly and helpful but the picj up poin (parking 3) is no sign in the airport. Hotel room design is contemporary and beautiful.

By on Jun 15, 2014

4

great hotel

Singles

Convenient location. Staff was amazing. The roof deck also has a great view of the city. Airport shuttle is very convenient.

By on Jun 11, 2014

2

$30 for internet access!?

Couples

Hotel Altis looks high-end, and is supposed to have a high-end feel, but really disappointed us -- from the moment we arrived. As we got out of the cab, a porter took our luggage. I assumed he was going to follow us to the front desk, but instead he vanished. We got to our room but our luggage wasn't there - after 10 minutes, no luggage. We needed it right away so we could change and leave for our next activity. I called the front desk; still no luggage. I went downstairs and said "forget the porter, just give me the bags so I can take them up myself" but the woman at the front desk refused and just kept promising the luggage would arrive, which it finally did. When we arrived at the room we discovered the room's heat and air conditioning did not work; it just blew room-temperature air. On our way out to dinner I asked the front desk to fix it while we were away. They promised they would, but when we returned more than two hours later they had not yet attempted to fix it. I asked them again to fix it because the room was 60 degrees (F). It was now late, my wife was freezing cold and we wanted to go to sleep but we couldn't until had to wait for a maintenance worker to come upstairs and fix it, which he finally did after another 30 minutes. This hotel has wireless Internet available in the lobby and wired access in the room, but only for the ridiculous price of 20 Euro (30 dollars) per day! And paying this exorbitant amount only buys access for one device - it's 60 dollars per day if you want to use both your laptop and phone! Maybe next they could charge us for electricity and water use? Even to use they internet for 5 minutes so I could check in for my flight they wanted 5 Euro. On the positive side, the rooms are clean and new. The bed is comfortable although too small for my taste (when travelling with my wife). We will not be returning to this hotel - Hotel Lisboa is a few blocks away and we enjoyed it much more when we stayed there several months before.

By on Oct 31, 2011

3

large & impersonal!

Singles

The halls and rooms are poorly illuminated, but enough so to see that they need to be vacuumed. Upon arrival in my room, when looking for an outlet, I pulled the night table away from the wall and found dust and a few Euros in change, but no outlet. The "hot" entrees at the buffet breakfast were scarcely warm. The fancy high-design plumbing fixtures were confusing and hard to use. But, above all, I felt exploited by a 20-euro per day charge to use hook up to the (NOT wireless) internet in my room with a poor signal. It's a few steps from Avenida da Liberdade, and some nice restaurants, and a short cab ride to most of the city's attractions, but large and impersonal. Really more suited for those attending a convention.

By on Oct 28, 2011

5

vacations

Couples

Very well located, staff is one of the best I have seen, rooms are very clean and comfortable.

By on Sep 27, 2011