Everything is tired looking, inside and out. No HD tv.
I was charge a second time by this hotel because they said they couldn’t find my orbitz payment and I’m still waiting for my refund. They charged my card even though I told them and showed them that orbitz had already charge me.
Great location easy access work out room very clean and comfortable
The property was located conveniently near downtown Leesburg where the event I travel there for was. Unfortunately I regret booking here. Although the staff was very friendly - the hotel was very run down. The hallways smelled like smoke, the rooms smelled like mildew, and the beds were slightly uncomfortable. The gas station and a few stores were in walking distance which was nice since I did not have a car while visiting. I don’t think I would stay there in the future. Also - no free coffee or breakfast!
Key card would not work had to go to desk 8 time to have reset. Did not clean room one of the days. Had to go to the desk for towels & toilet paper. Knobs were missing off microwave.
Hotel is outdate and dirty in the lobby. Staff arw nice
Staff was very friendly. Common areas were extremely warm and uncomfortable.
Good hotel , but can still improve in improving the ambience , it still has old ac that gives lot of sound at night
Furnishings are tired looking. Fly in room at check in. Hair in bathtub. Popcorn was good. Lobby coffee empty at 4 p.m.Breakast had a few hitches-juice machine didn't work or needed refilling. Ran out of yogurt.
Hotel is easily accessible from freeway. Nice area with all the amenities you need nearby.
nice room, great breakfast, clean, shuttle to where you want to go
Well worth the cost. Excellent staff. Very nice dining facility. The only issue was with housekeeping. Previous visitors sock was in the floor when we arrived.
I was afraid of taking a shower, I think the maid service only changed the sheets and towels. I guess you get what you pay for!
Very overpriced hotel for what you get. It's essentially a run-of-the-mill hotel chain. Room decor and carpeting are a bit tired. The fitness room was pretty lacking, it got noisy after 11 pm, and there was no breakfast. The hotel clerks barely communicated anything to me and were not attentive. It was especially noticeable because I had a very different experience in Savannah, GA, at a much nicer hotel that was actually cheaper!!! The hotel was also really full and a baby in diapers was in the pool; I could not get in the pool because it looked dirty. Disappointed overall.
We usually stay in a different chain when visiting in Loudoun County but it was booked. We knew of this hotel from being residents of the area but had not personally stayed there. Very happy with the amenities, great breakfast and convenience. We will definitely consider this our new home away from home when traveling in the area.
The hotel staff is nice and friendly. The rooms are clean and water pressure is great! Workout room and free printer for your business or personal needs
The hotel was a great value. The front desk person was very nice. We got a full breakfast. I would rate the food as OK for a free breakfast. I would stay again with out any hesitation.
Located within a mile (2 km) of Dodona Manor, Best Western Leesburg Hotel & Conference Center is within 3 miles (5 km) of Westpark Golf Club. This 99-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 99 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
Guests of Best Western Leesburg Hotel & Conference Center enjoy a 24-hour fitness center, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Everything is tired looking, inside and out. No HD tv.
I was charge a second time by this hotel because they said they couldn’t find my orbitz payment and I’m still waiting for my refund. They charged my card even though I told them and showed them that orbitz had already charge me.
All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. Upon reading your comments, we have re-confirmed on our end that the only activity on your credit card was the authorization hold placed at check-in. Authorization holds typically take 5-7 business days after check out to drop off, depending on the policy of the bank that issued the card. If you still feel there may have been an error in the charges, please reach out to your bank for additional information as we are unfortunately unable to contact your bank/credit card company on your behalf regarding your account. If we can be of further assistance, please let us know. Thank again for caring enough to share your feedback with us. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.
Great location easy access work out room very clean and comfortable
Thank you for taking the time to leave a review. We are delighted that you enjoyed our high standards of cleanliness, comfortable rooms, Fitness Center, and convenient location. We hope we have won your loyalty for future visits, and we look forward to welcoming you back to the Best Western Leesburg.
The property was located conveniently near downtown Leesburg where the event I travel there for was. Unfortunately I regret booking here. Although the staff was very friendly - the hotel was very run down. The hallways smelled like smoke, the rooms smelled like mildew, and the beds were slightly uncomfortable. The gas station and a few stores were in walking distance which was nice since I did not have a car while visiting. I don’t think I would stay there in the future. Also - no free coffee or breakfast!
Thank you for taking the time to leave a review. While we are glad to know that you found our location to be convenient for your needs and our staff to be friendly and helpful, we are sorry to hear of the disappointments you encountered during your stay. We have high standards for cleanliness so we are disheartened to learn that you experienced an odor during your stay. We are mindful to follow up to ensure any issue is addressed. I apologize for any confusion regarding breakfast here at our hotel as we certainly offer our guests complimentary coffee all day and breakfast each morning. We are typically well-known for the wide variety of foods offered on our free breakfast buffet so we are sorry that you missed it. Should your travels return you to our area, we hope to have the opportunity to demonstrate that your disappointing experience was an exception.
Key card would not work had to go to desk 8 time to have reset. Did not clean room one of the days. Had to go to the desk for towels & toilet paper. Knobs were missing off microwave.
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. We sincerely apologize for the difficulties with our key cards, and please be assured we are working to resolve that issue. As is noted in other reviews, guests are typically impressed with our high standards of cleanliness, and we apologize if we failed to meet these standards for your stay. We value your feedback will utilize it for the benefit of our future guests. We hope you will choose us again, as I am sure we can turn this negative experience into a positive one.
Thank you for being our guest at the Best Western Leesburg and rating your experience. We hope to welcome you back soon for another 5-star experience.
Thank you for being our guest and rating your stay. We hope you stay with us again and that your next visit exceeds your expectations.
Hotel is outdate and dirty in the lobby. Staff arw nice
Thank you for leaving a review. Our friendly staff loves to welcome guests as if we were welcoming them to our own homes, and we are happy that you felt warmly welcomed. We have high standards of cleanliness, and we apologize if our lobby did not meet those standards. We appreciate your feedback for the benefit of our future guests, and we hope you will choose the Best Western Leesburg again soon so that we can make your next stay even better than your last.
Staff was very friendly. Common areas were extremely warm and uncomfortable.
Thank you for your kind words. We are delighted that our friendly staff could help make your stay enjoyable. This cold winter has been challenging, and while we certainly want our guests to be warm and comfortable, we apologize if the temperature in the common area was too warm for your liking. We would love to welcome you back to the Best Western Leesburg again soon so we can continue to demonstrate our commitment to your comfort.
We thank you for your review and hope you will give us another chance to receive a 5/5.
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. We are constantly working to update and improve our hotel and we would welcome the opportunity to exceed your expectations.