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Putrajaya Shangri La

5.0 out of 5.0

Recent guest reviews

Having a breakfast at coffee house with familys. Good service from kitchen staff they always helping to sending a food until at our table, and also give a offer menu out from breakfast meal. This one of good experience at putrajaya Shangri-La. I would like to say thank you for all kitchen staff especially izzuddin for your service! Well done. 👍🏻👍🏻👍🏻

Stayed here for one night before going home. The reason being not too far from the KLIA airport. The premises is large and seemed empty and therefore lacked atmosphere. Had dinner which had a varied menu but international food was average. There is nothing much around so you will need a car! Pool area looked nice (infinity pool) but could not try becuase the over zealous pool man would not let us swim in the drizzle. Good view of the mosque and the Presidents office which are quite stunning.

Stay a night here for my baby's birthday celebration! A little bit of hiccup upon check-in due to we supposed to get the upgrade to suite but it wasnt in their system although my hubby have called them earlier on. But is not a big deal . The suite conditions met expectation . A big thumb up to the waitress in the palm hill cafe on 1-2 Sep. We forgot to get her name. But on the day that we arrived, she was the only staff who served us for lunch, dinner & next day breakfast ! She was very helpful & thoughtful , during our breakfast time, she noticed that our baby very clumpy didnt want to take his porridge , we ask for a container to take away the leftover so that can feed him again in the room. But she insist that we can give them a call when baby is ready to eat, they will prepare fresh 1 for him. After 10 minutes , she came and delivered the fresh porridge personally for our baby without us calling , such a wonderful staff, really a big thumb up to her!!

First step in, there was no any sort of ambiance showing its a Shangri-La hotel, the deco and interior was just too simple and plain that it left no first impression to us. Check-in was okay, not an hassle. Rooms were excellent! Spacious and clean room and bathroom, with super comfy beds. Also the technical team who helped us solve the blocked bath tub were great. They managed to fix the issue within minutes, and the tub was working fine. Another great disappointment was the food, When you dine in a 5 star hotel, you expect the food to taste 5 star. We ordered buffalo wings and chicken briyani. To my surprise the buffalo wings were not afterall what its supposed to be. Just 6 fried chicken wings with BBQ sauce on the side. I have never eaten these type of buffalo wings before. The briyani was bland and tasteless. Paying a huge amount for it, I at least expect it to have some spices and taste. Moving on to breakfast in the morning. This was my biggest disappointment! The food was not at all tasty and seriously do not seem like a 5 star at all!! The nasi lemak they had there was the worst I've tried in my entire life. Seriously?!! How hard can making a good nasi lemak be, when you actually have Executive Chefs in your hotel?? All the other spread was also very disappointing. I have stayed in another 5 star hotel near by Shangri-La which has way tastier breakfast and exceptional interiors. I would say do not have any particular expectation when going there by thinking its a Shangri-La and it will be great. The hotel looks too simple and does not have the Shang vibe. However, the rooms are fantastic, service was good, clean but very less than average food

With regards to the usual standards of a shangri la hotel , this has a lot missing. As we used the hotel for a nights transit , it was very convenient being not too far from the k.l airport On arrival the hotel seemed empty and the check in staff were ready and waiting for us. So first point of call i thought was.....downstairs for a beer , after a long journey However the hotel did not have a went downstairs to the restaurant and was told this restaurant closes at 8.30 pm I was told to sit in the small lounge area , where i would be served ...... However when served was informed .....we do not have any draught beer...only cans....and only a choice of 2 types ! Sometthing seemed very strange as have never had this kind of experience in any other shangri - la hotel.....So i was then informed that Putrajaya was a government formed area and therefore had very little requirement to serve refreshments as i had requested.......ok so enough said .....i had a gin and tonic ... Down to the restaurant and the standard of food was more to the expectations. The hotel did seem rather empty and therefore the pool area was not disturbed... just the job a lovely infinity pool with very nice warm water...... Rooms were comfortable , perhaps a little dated , but for our very short stay very accomodating All in all a good stop for a one night stay but not for any longer.....

very comfortable, nice bed and bathroom, shuttle provided to mall and to my meeting place. staff very friendly and makes you feel like home. infinity pool and nice lobby area makes you want ro come again

The hotel didn't seem typical of Shangri La standards but was suitable as a transit hotel overnight/for more than a few hours stay. The journey took about 10 minutes from the airport off peak but about 45 minutes on the way back at peak time so be sure to err on the side of caution. The rooms were a fair size and had a good hairdryer, fridge and kettle, etc. but there was minimal space to put things down, i.e. no dressing table but only a table in the corner. The surfaces were also not very clean. The dinner was fairly decent (but seemed pricey) and we didn't get to try breakfast. It may be worth having dinner at the airport first which is much cheaper. Staff were very friendly, very quick and attentive and check-in and check-out were very easy which made a big difference to the experience.

The hotel is located in a quiet section of Putra Jaya. A nice place to get away from the bustle of the city. The lobby is quite inviting and bright & the staff were courteous and friendly. It is most unfortunate that other than the lobby, the hotel looks rather worn out. I've stayed in another of Shangri-La's property, and this particular resort falls far below their standard. That being said, the restaurant "Azur" serves wonderful dishes!

This hotel is very luxury but with reasonable price. This hotel also near by with shopping mall. So if you guys, going for business trip, after working hour , you can go window shopping. It is also suitable to bring family along.

Fairly old hotel, quite secluded which is good for those who needed bit of privacy but the building looks rather creepy. Overall the ambience doesn't represent the brand. Good service especially from the security, bad thing is almost three quarter of the hotel staff couldn't communicate in English, definitely not up to a five star hotel's standard.

Room options

Deluxe Room, 1 King Bed, Park View

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 616 reviews