Putrajaya Shangri La5.0 out of 5.0
Recent guest reviews
I am somewhat surprised that Shangri-La endangers the brand with this hotel... The staff were very friendly, but rather slow, there was no sense of hurry with anything. The food was simply dreadful, often beyond bad... I don't blame the hotel or the staff who did as well as they could, the fault here lies with the brand.
My family went there for BBQ BUFFET dinner..9 adult & 2 kids..the food is not satisfied for the money i paid..its just a normal buffet selection where you can get it for RM 50 perperson. They have bbq-ed fish,chicken & lamb (no idea where they prepare it because cant see any body doing it, may b prepare in kitchen 😄)..less desserts.. the kids disappointed because palm hill cafe even dont have chocolate fountain..i feel other hotel buffet which cheaper then here provide better food.. hope palm hill cafe do some changes..F&B manager must do quality checking & improve for better food..not worthy for the price i pay..😤☹️
The hotel location is good. Relatively it is a small hotel. In a garden setting, away from the traffic and crowd. Free wifi with easy connection. The reception area is very relaxing. Staff at the reception are very helpful, efficient and friendly. The room is reasonably well maintained. Comfortable bed. Clean bed sheet. But the house keeping is poor. First day, no face towel provided. Second day, no floor towel. And the toilet could not be flushed properly. I have expected a good breakfast. It is pathetic in terms of spread, food quality and service level. And we have the company of house fly ! At best a three star hotel standard.
Hotel location is challenging. It is far from anything basically and even thought taxis are not expensive, well, it happened to me I could not get any for 30 min, repeatedly. Room was nice in size and even if run down a bit, still OK. I was on a high floor with a nice view of Putrajaya. Main problems I experienced were: - terribly slow internet most of the time - guys, this is 5*, it does not cost so much these days... - ants in my room which was also a bit too smelly - terribly noisy air condition Food was OK, I liked the breakfast choices and the fact cook would help you to arrange your breakfast Malaysian stile. Ala carte restaurant was OK, even thought beer or wine - less than average one - above price limit making it worth. Barbecue was nice, but really too expensive. I have also tried SPA, again, nothing special and totally over-priced. Overall, the best part was staff :) very friendly and always helpful, even if not always professional.
I had never stayed in a Shangri-La hotel before and I didn't know what to expect after confirmation of my booking. When I got there I was warmly welcomed and treated with utmost care and respect. I truly felt special. I was very impressed with the cleanliness and arrangement of the facilities. I immediately connected to Wi-Fi and was able to communicate with my loved ones back home. I went to the restaurant and I was shown some local dishes. I'm not one who easily experiments with food, due to the way the contents of each dish were explained to me, I decided to try the local cuisine. I don't regret doing so. I enjoyed the food very much. The housekeeping staff were very friendly and helpful. When it was time to check-out I wished I was staying longer. I thank everyone at the hotel for the wonderful experience.
Relatively quiet during the week. Comfortable rooms, but breakfast is a little limited. Good location for access to Putrajaya but taxis required for KLIA/KL Transit and all other activity. Overall, a good stay for business purposes.
🔘Though your room is very spacious, can I suggest that you try to make the shower cubicle a bit spacious? It's too small, and since you have a very spacious shower room maybe you can adjust the shower cubicle, just saying though(no harm intended). 🔘Staff was very helpful and accommodating. 🔘Wifi connection is good as well. 🔘Regarding the breakfast buffet, some cold items must remain cold, yoghurt for an instance. I ate your yoghurt and felt a bit off because it was not cold, same goes with your fruit. I think staff must always check whether they need to top up the ice or whatever machine u have to maintain a certain temperature for your items. Some dessert plates are dirty, though you have tons of dessert plates, I can say that at least some staff can check those utensils or serve ware to ensure that everything is clean since I noticed it's not a busy morning that day (June 13,2017) with only 4 tables occupied during that time. 🔘Overall, though there are some minor issues which can be solved immediately, I can say that we had a great time there, though it's only for a night. We'll be happy to pay a visit again. Cheers!🎉🎉🎉
Overall is okay. Just maybe the pillow needs to be changed. Two pillows given but one is too soft and the other is a little okay. But when sleep on either one or combined doesn't really comfortable. Suggest to give an option of pillow , i.e. lavender smell pillow or rose smell pillow to improve the sleeping quality.
I am a big fan of Shangri-La Hotels. The one in Putrajaya is the smaller scale Shangri-La Hotel chain but the class of Shangri-La is definitely there. Small, cosy, good F&B and most important of all, an absolutely gorgeous swimming pool. The hotel is surrounded with greenery and that made me feel very comfortable connecting with nature. In addition, the staffs are very well-trained and professional. Kudos to the Shangri-La Hotel group once again.
Let's start with the 2 star rating from me. If you were a Seri Malaysia budget hotel chain, I would have gladly gave you a 3 if not a 4 star, but you are a Shangri-la for goodness sake. As to why I rated you as such, read on and find out. This was for the stay on 27 May 2017. I have been patronizing your Ramadan Buffet for years, so this time around I thought why not stay at the hotel and enjoy your Ramadan Buffet at the same time. Let's begin with the positive. I have been receiving e-mails from you from time to time informing me of promotions that you have. This time I thought of grabbing the Early Bird Special for your Ramadan Buffet so I called your Marketing Department and talked to your Assistant Events Manager, Mr Nazril Azli Khalil. He explained to me about what kind of spread the hotel was planning for this year buffet. I told him since I would be in the area, I would come and see him the next day to buy the Early Bird coupons. The next morning he called me to confirm whether I would be coming or not. That was a very nice gesture of him and later in afternoon, I met him and he was indeed very gracious and professional person. So, kudos to him. Reservation for the room was done direct through the official Shangri-la website and it was straight forward. My first thought was, this must be the cheapest Shangri-la around. Later I found out, that you were not only the cheapest Shangri-la but also the worst around. In no way comparable to Shangri-la Tanjung Aru, Shangri-la KL or even the lower category Traders hotel in Georgetown which has now been rebranded yet again as Jen Hotel. Check-in was fast and very impersonal. At no time did your staff greet me using my name. Being a small hotel like yours, a Shangri-la for that matter, personal service is a must. The check-in process was concluded with "Your room is on that side" while pointing towards the elevator. No offer of assistance with the luggage or an escort to the room to show the amenities of the room. Probably you guys should go and check-in at Mandarin Oriental KL, Pangkor Laut Resort, Cameron Highlands Resort, Casa del Rio in Melaka to name a few, and see how they handle check-in. At all those hotels, the person who handles your check-in formality will personally escort you to the room and make sure that your luggage will be delivered to your room. It did not matter whether it was your first time or the fifth time staying at the hotel. In your case, the service was as cold as the balls of a brass monkey in winter. The room, in my case was the Deluxe King Park View. The description of the room mentioned about the room having a private "terrace". The word terrace conjures up an image of a big outdoor space with maybe some plants and a couple of chairs and a small table. In your case, it was just a small balcony with a dirty floor and a planter devoid of any plants but strewn with cigarette butts. Why not just change the description and call it "balcony" instead. At least your guests would not feel cheated by the description that was not exactly true. As were mentioned by some other reviewers, the decor was a bit old. You are still using the old fashioned tv cabinet that was meant to house the old fashioned CRT tv, the big behemoth of a thing that are no where to be seen anymore. Why not get rid of the bulky cabinet, mount the LCD tv on the wall, put a low cabinet to house your minibar and such and voila, a nicer modern looking room. Another thing about the room, inherent in the design of the building so probably a bit hard to change short of a full tear down, the shower cubicle must have been the smallest installed in any hotels. I kept knocking my elbow on the enclosure while having shower. The last time I came across a shower cubicle this small was when I stayed in a backpackers place in Rotorua, New Zealand. The last time I check, Shangri-la is not a backpackers place. The buffet restaurant.....came out of the elevator, waited for about 5 minutes as there was nobody maning the counter. Saw some staff walking around the restaurant but no one to greet us and show us to the table. This is not a mamak stall where you simply walk in and sit anywhere you like. Or is it? Your problem is your staff. Most of your staff seemed not to care. Lack of training maybe? When you dine at the Mosaic Restaurant in Mandarin Oriental KL, if you are not familiar Mosaic Restaurant is Mandarin's all day buffet restaurant, the hostess would greet you by your name and showed you the table. Later, the restaurant manager would come and greet you by name to introduce himself. In your case, the manager was no where to be seen. Mind you, there were less than 10 tables at that time, so you couldn't say the staff were busy. However, credit where credit is due, the food were quite good. A stark contrast though when we came down for Sahur Buffet, the food was cold, even the easiest thing to keep warm, the rice, was cold. Cold food is unhygienic. Check out was another example of the bad attitude of your staff. There were 2 person manning the desk, Evan and Halim. Evan checked us in so he recognized me but still he failed to address me by name so he proceeded with the check out. In the meantime, I sat infront of Halim who rudely gave me a glanced over and decided that I was not worth his time. Not even a smile or a word of greeting came out of his mouth. Not a person to man a reception counter. Again, staff attitude. In short, would I recommend you to my friends. A definite NO. For a meal, maybe, but for a stay NO. A Shangri-la should uphold a certain standard expected of the brand name. In your case, your staff spoiled everything. Your staff are not what a Shangri-la is all about thus why I was wondering whether you are really a Shangri-la.
- Walking distance to Putrajaya Landmark
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Putrajaya Landmark is a short stroll from Putrajaya Shangri La, and other popular attractions like Putrajaya Independence Square are within a couple of miles (3 km). This 118-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. It's in the mountains and also a short walk from Melawati National Palace and Taman Botani Tropical Botanical Gardens.
Enjoy dining at one of 2 onsite restaurants including Azur, which specializes in Modern European cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is available for a fee.
The 118 rooms are air-conditioned and have an array of amenities, including patios, minibars, and coffee makers. Guests can expect free WiFi and wired Internet, along with cable TV. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and free bottled water are also available.
Putrajaya Shangri La features a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (MYR 15.00 per day)—also useful is limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 603 reviews