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Aparthotel

Old Town Residence BIS

3.5 star property
Aparthotel with spa services, 7-minute walk to Wawel Castle

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Photo gallery for Old Town Residence BIS

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds
Deluxe Apartment, 1 Bedroom (number 3) | View from room
Front of property
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Air conditioning
  • Laundry
  • Breakfast available
  • Pet friendly

Explore the area

View in a map
Plac na Groblach 8/4, Kraków, 31-101
  • Place, Royal Road
    ‪3 min walk‬
  • Place, Wawel Castle
    ‪6 min walk‬
  • Place, Main Market Square
    ‪6 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Deluxe Apartment, 1 Bedroom (number 3)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment, 1 Bedroom, City View (number 1)

Comfort Apartment, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Comfort Apartment, 1 Bedroom, City View (number 1)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Kraków

Located in Kraków City Centre, Old Town Residence BIS is within a 10-minute walk of popular sights such as Wawel Castle and Main Market Square. The 16 rooms at this 3.5-star aparthotel include kitchenettes, refrigerators, and coffee makers.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 3 min walk - 0.2 miles
  • Wawel Castle - 6 min walk - 0.4 miles
  • Main Market Square - 6 min walk - 0.4 miles
  • Cloth Hall - 8 min walk - 0.4 miles
  • St. Mary's Basilica - 8 min walk - 0.5 miles

Getting around

  • Turowicza Station - 8 min drive
  • Kurdwanów P+R Station - 8 min drive
  • John Paul II - Balice Airport (KRK) - 18 min drive

Restaurants

  • ‪groble restaurant & bar - ‬3 min walk
  • ‪KROMA - ‬4 min walk
  • ‪NapNap Cafe - ‬4 min walk
  • ‪Restauracja Biała Róża - ‬2 min walk
  • ‪Sette - ‬4 min walk

About this property

Old Town Residence BIS

Aparthotel with spa services, 7-minute walk to Wawel Castle
Guests of Old Town Residence BIS enjoy access to free WiFi in public areas, spa services, and a meeting room. If you drive, self parking is PLN 80.00 per night, or you can take advantage of the airport shuttle (available 24 hours) for PLN 120 per vehicle one-way. The front desk has multilingual staff that can help with securing valuables, luggage storage, and tours or tickets. Additional amenities include express check-in, express check-out, and laundry facilities.
Each apartment is heated and features a kitchenette and space to spread out with a separate bedroom. A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer. In-room massages are available, and other amenities include a coffee maker and an ironing board. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Self parking on site (PLN 80 per night)

Family friendly

  • Crib: PLN 50 per stay

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: PLN 35 per person

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 16 units
  • 4 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

  • This property welcomes pets for free
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for PLN 50.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: PLN 400.0 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
  • Check-in: 3 PM—-11:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the aparthotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Frequently asked questions

Is a free cancellation option available at Old Town Residence BIS?

Old Town Residence BIS offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

What is there to do close to Old Town Residence BIS?

This aparthotel is situated in Kraków City Centre within a 10-minute walk of Wawel Castle and Main Market Square. You'll also find Planty Park and Royal Road less than a mile away.

Is parking available on site at this aparthotel?

Yes, parking is offered for PLN 80.00 per night.

Is a spa located at Old Town Residence BIS?

Spa services at the aparthotel include massages.

Does Old Town Residence BIS have a casino at the property?

No, Old Town Residence BIS doesn't have a casino.

Is there an indoor pool at Old Town Residence BIS?

No, there is no indoor pool at this aparthotel.

What will couples enjoy most about a stay at Old Town Residence BIS?

Amenities that appeal to couples at this aparthotel include in-room massages, a kitchenette, and premium bedding.

Does Old Town Residence BIS have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Old Town Residence BIS have a restaurant that serves breakfast?

Old Town Residence BIS offers continental breakfast each morning for a surcharge though there is no restaurant.

Does Old Town Residence BIS allow pets to stay for free?

Yes, pets stay free at Old Town Residence BIS.

Are there connecting rooms at this aparthotel?

No, there aren't connecting rooms at this aparthotel.

How far is the airport from Old Town Residence BIS?

The closest major airport to Old Town Residence BIS is John Paul II - Balice Airport (KRK), which is 9.4 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Old Town Residence BIS?

No, there aren't any apartments with balconies at Old Town Residence BIS.

Reviews

Old Town Residence BIS Reviews

8.4

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 60 out of 153 reviews
Rating 8 - Good. 65 out of 153 reviews
Rating 6 - Okay. 17 out of 153 reviews
Rating 4 - Poor. 6 out of 153 reviews
Rating 2 - Terrible. 5 out of 153 reviews

Reviews

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Paul

Liked: Cleanliness
The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.
Stayed 2 nights in Jul 2025

6/10 Okay

Flordeliza, San Francisco

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff can be more friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

jodie

Stayed 3 nights in May 2025

6/10 Okay

Halina

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Gillian

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024

8/10 Good

Heather

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Peter

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, room comfort
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024

8/10 Good

Zoe

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Przemyslaw

Traveled with family
Liked: Cleanliness, room comfort
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024

2/10 Terrible

Sarah, Guttenberg

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit
Stayed 5 nights in Jul 2024

10/10 Excellent

Danit

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Samuel

Stayed 1 night in Jul 2024

2/10 Terrible

Monika

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024

8/10 Good

adam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024

4/10 Poor

Sergii

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daria

Liked: Cleanliness, amenities, property conditions & facilities
Pobyt w Old Town Residence BIS to prawdziwa przyjemność. POLECAM. Super lokalizacja i standard. D
Stayed 3 nights in Dec 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities
Great place