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Hotel Sympozjum & SPA

4.0 out of 5.0

Recent guest reviews

We stayed here for two nights the hotel was very outdated but clean, the rooms were very basic and really extremely hot even though we turned the heating system off. The two male receptionists never had no customer service at all. The breakfast on a morning was very disappointing everything was hard the warm food (what there was of it) looked like it had been there for days. Also hotel not in the centre but cheap if you get a taxi or a tram. Loved our visit to Poland but would not stay here again.

Rooms were a little dated but very quiet, the bathroom was clean and spacious. Staff were helpful and breakfast was good. A little out of the city but close to a tram stop. Would stay here again if in Krakow.

A friend and I are currently at this hotel. When we booked we were told by the company that the hotel was in the centre of Kraków. After we had made our booking, we received a phone call to say that all of the standard hotel rooms were fully booked and that we would have to pay an extra £100 for an upgraded spa room, we weren’t happy about this but we paid it anyway! Once we arrived at Kraków, we found out that the hotel is actually a 20 minute DRIVE from the centre of Kraków after it being advertised as being right in the centre! Despite paying for an upgraded room, we were given a standard room. We went back to reception and explained to the staff that we had paid extra for an upgraded spa room as we were told that all of the standard rooms were fully booked for our dates to which the man behind the desk told us he knew nothing about and that ALL of the rooms were standard and that upgraded rooms did not exist in this hotel. We were confused and quite unhappy but just got on with it and went back to our room. There were also two small bottles of water on the desk in our room, my friend opened one and had a small sip before realising that there was an expiry date of 2013!!!!! 5 YEARS OUT OF DATE! We were also told that the room had a mini fridge that would be topped with spirits, mixers and snacks, however, when we opened it there was only 3 miniature bottles of Bacardi and a list with the previous customers signatures on of what they had taken from the fridge. It had not been checked or restocked after the last customer leaving! We were also told that we would have to pay to use the pool and sauna even though we had paid for a spa room! In the end the manager agreed that we could use these free of charge. We walked down to the sauna to find a fully naked man walking around the place, as two young girls this was very intimidating and unpleasant for us! As well as this the pool was absolutely freezing and was too cold to get in for even 5 minutes! I would not recommend anyone to stay at this hotel.

Currently staying in this hotel as we speak. When we got here we were not told about any of the spa facilities and when asked we were told we had to pay extra for the sauna, although we had payed extra for a ‘spa room’. The next morning we spoke to the manager an he said we were fine to use both spa and sauna. Today, after a long day on our feet we thought we would use the spa facilities only to be let down by the freezing temperature of the pool! The hotel is beyond over priced for everything, especially drinks, for example a single barcadi in the mini bar in our room is 28zloty (£6) whereas in Krakow we bought a 70cl bottle of vodka for 20zloty. The WiFi doesn’t work everywhere in the hotel, you’ll be lucky to get it in your room. Oh I also opened a bottle of complimentary water and it tasted horrible and when I looked at the expiry date it was 2013!! I was given one bottle back in exchange, nothing else. The breakfast is fine. The rooms are very very basic. The hotel is a 20min tram ride from town and the last tram is at 10:30pm so if you are planning to stay out late in Krakow I really wouldn’t recommend you to stay here. In fact, there is not one thing I would recommend about this hotel at all! Very unhappy!

Hotel was clean. I used indoor pool honestly it was so small it means no more than 3 persons can swim at the same time. There is a small sauna, we were 5 persons inside at the same time and space was ok. They had massage services but I didn't use. Free lemonade after swimming and sauna gave me new energy. Thanks staff for good services.

Positives - big room, clean, very handy for tram stop, great breakfast. Negatives - we had to ask for a new toilet roll!!! Never had to do that before. (Is there a toilet paper shortage in Poland?) Dolly sized pillows! We asked a few times for a waste -paper bin in our room but it never materialised. Bed was rather firm! Perfectly acceptable but not 4* as we know it.

Stayed here for three nights. Rooms were comfy and clean, and the shower was amazing! Staff were polite and efficient, and were very helpful with things like directions, taxis, and recommending things to do/see. The breakfast was also a treat. Only slight drawback is that it is located outside of the old town. Taxi costs around £5 each way, and there are trams and buses running regularly. Difference in price between here and the old town is considerable though, and Hotel Sympozjum is very reasonably priced!

After reading reviews was wary of what it would be like. The room was comfortable and warm enough. There was more than enough choice at breakfast. It is a tram ride away from the main square but so what it means you get to see a little more of Krakow. The staff are very helpful and polite. I would recommend it.

The hotel was simple but very clean and the staff were very helpful, we did get taxis to town but they weren’t very expensive and there is the option of the trams, our room was made up every day and we had no problem with noise, for what we paid to stay here I can’t complain!

So even though it is a bit dated....like the TV had a massive back to it haha! We had the most wonderful time. Staff were really kind and couldn't do enough to help you plus breakfast had a very good variety of food. We had a tour booked to Auschwitz and the hotel gave us 2 little packed lunches for the trip. The tram to the main square or the Jewish quarter is literally outside and the Tesco is only round the corner. I would definitely stay here again.

Kobierzynska 47 Krakow Lesser Poland

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa

Located in Debniki, Hotel Sympozjum & SPA is within a few miles (5 km) of popular sights such as Wawel Castle and Main Market Square. This 4-star hotel has 80 guestrooms and offers conveniences like free breakfast, a full-service spa, and an indoor pool. Located in central Krakow, the hotel is also near Wawel Cathedral and Old Synagogue.


Dining

Free breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café.


Rooms

Hotel Sympozjum & SPA's 80 soundproofed rooms provide refrigerators, minibars, and free newspapers. Guests can expect free wired Internet and TVs with satellite channels. Other standard amenities include free bottled water, hair dryers, and laptop-compatible safes.


Property features

Guests staying at Hotel Sympozjum & SPA enjoy access to a full-service spa, an indoor pool, and a sauna. If you drive, self parking is PLN 30 per night, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 7 meeting rooms, and a conference center.

Room options

Classic Room

Queen 1 | Twin 2 | Sleeps 2

Executive Room

Full 1 | Twin 2 | Sleeps 3

Apartment, 1 Bedroom

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 615 reviews