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Hotel Sympozjum & SPA

4.0 out of 5.0

Recent guest reviews

I enjoyed my stay at this hotel. My room was clean and comfortable and the staff were friendly and helpful. The breakfast was good. There was a swimming pool in the basement. Krakov centre was a 10-15 minute tram ride away and 1 journey costs around 60p. The tram stop is outside the hotel and trams ran frequently into the centre.

It would be fair to say the hotel has dated decor but if you can get past that a great place to stay . The staff were really helpful . The breakfast good and a small luggage room for use on day of departure is great . Although out of the town a bit the tram stop is just outside and adds a bit of adventure to the trip . Good instruction was given by the hotel on trams to take and trams were clean, safe , cheap and extremely frequent . They put UK transport to shame !!! All in all good base for a bed and shower would stay again . If you want luxurious hotel break I would maybe choose another but as a travel base it’s great .

The hotel itself is ideally located - with a large mall style shopping centre next door (with Tesco/costa, H & M and Chinese/ noodle bar all under one roof) The tram stop into Krakow town is directly opposite the hotel (cheap return -7zl 20gr - about 40p - only a few short stops away) and I would highly recommend a visit to the main square -beautiful city!! The hotel was warm and clean and provided everything needed for a short stay (breakfast was a little over priced i feel at 30zl - £6 - I'd prefer a cooked breakfast for that rather than continental) Sadly i was a little disappointed as I had chose this hotel for the Spa but on both days i was there the swimming pool and spa were out of action due to 'technical reasons' (although on day 2 it seemed there was a Tescos conference that had took over the basement area and it was therefore closed off) I would go back again but on/y if I was guaranteed use of the SPA/Swimming pool.

This has a 4 star rating which is a bit of a stretch! Prior to visiting Kraków we checked the Symposium on Trip Advisor, the comments were mixed; so our expectations were not high! However we were pleasantly surprised even though the decor would not have been out of place in the 1970s the hotel was clean, the staff were polite helpful and very efficient. The breakfast and other food we had was very good, and they some nice whiskeys! If they sorted out the lighting and furnishings in the bar (which I can only describe as Spartan) and have the decor a complete overhaul it could maybe compete with some of the bigger hotel chains. It was however a great base from which we could do all our sightseeing! Overall a very pleasant but functional stay!

Was quite worried about this hotel we had booked after reading the reviews but I think people just expect a lot. From the outside the hotel did look pretty run down but then again most buildings in Poland were like this. However we can’t really fault our stay at all. Every single member of staff was lovely and beyond willing to help. Especially Micheal who checked us in. We were even given a map and an extensive list of what trams to get and the exact places we should get off at to reach the main tourist spots. Micheal also happily booked a tour for us helping us out with any extra information we needed. The room was dated but exceptionally clean. Beds were comfy and the bathroom was spacious. There was a television however we couldn’t find an English Channel but had a right giggle to polish take me out (instead we just made use of the radio built into the bedside) and the WiFi only worked downstairs. Our room was cleaned everyday and sheets changed daily too. We only went down to the spa once and made use of the warm and spacious pool and loungers which was lovely. Word of warning however, we did want to use the sauna and steam room for 20 zloty but these were full of naked males (not for us) and we were expecting a hot tub but that isn’t there anymore. There is also a big list of treatments from anywhere between 20 zloty and 200 zloty. Breakfast was great as we knew it was continental. Bread, pastry, fruit, eggs, ham, beans etc. No problem for us but might be if you can’t live without a full English. The bar was good too and reasonable. The hotel also has a luggage room you can use on your last day. As for location we were, again, impressed. The tram stop was just across the road making our trip into the old town and Jewish quarter quick and easy. Plus there was a small shopping centre 3minutes away with a huge Tesco’s to fill up the hotel room fridge, a Costa to get English tea and many little clothing stores. I would recommend this hotel to anyone. We enjoyed it massively!

Great place if your just after a sleep and shower..! We'd definitely stay here again, it's a 2 min walk to the tram which will take you to the old town where there is a abundance of bars and restaurants.. it's a lovely place to visit and would definitely recommend a visit to Auschwitz and Berkenau, and also the salt mines.. all in all, a great value hotel with great links and a few local shops for any bits you might find yourself in need of (Tesco and some other stores) a 2 min walk away.

The Hotel is extremely in need of a make over, very dated but have to say the bedroom was a nice size, clean and comfortable. It would have been nice to have more of a comfortable bar area, (sitting on upright wooden chairs is not the best) and it would be good if tea/coffee facilities were available 24/7, even if it was in the form of a vending machine! The majority of the staff were pleasant and helpful. The hotel is a little out of the way but this reflects the price. The tram stop is so close and cheap that it did not hinder us from seeing everything we wanted to do. There is a huge Tesco just around the corner where you can get provisions and thoroughly recommend restaurant Siodme Niebo which is only a 9 minute walk away they offer Polish and Italian food which was lovely. The hotel booked our trip to Auschwitz which was excellent, a must for anyone visiting Poland. We also did the Salt Mines by train which proved to be much cheaper. Krakow itself is lovely and would thoroughly recommend to anyone. Tip: Book a Uber from the airport to the hotel, it is a lot cheaper as we found out from a fellow traveller.

We arrived at 8pm on sun 11th March. A new law had just been passed in Poland that shops were not allowed to open. No where to buy food and too late for the hotel. The hotel very hot had to find out how to turn off the heating and open the windows- fine after that. Good facilities the pool and sauna free of charge. Adequate breakfast for 60 zalotes. Ask for a room at the back of the hotel as ours at the front. Very noisy traffic. Even had a sewing kit in the room. Tvs very old and dated but don’t go away to watch tv! Visited auzwitz and salt mines very good. Would visit again but doubtful as like to visit different countries.

Booked this hotel as part of a package deal. Situated about 15 mins from the airport (80 Zloty taxi ride away), the hotel is situated right next to the tram stop-which is undoubtedly the best way to get around Kraków, with trams costing less than £1 and arriving every 10 minutes, it’s easy to reach the popular tourist hot spots (The Jewish Quarters, The Main Square). The furnishings are a little retro in the rooms, but the shower was better than mine at home, and they were clean and tidy, with daily maid service. The downside for some would be that there is no WiFi in the rooms, only downstairs in the bar and reception, and there is only 1 ‘English’ speaking channel on the TV (and that was the stocks and shares), but unless you are visiting Poland to spend your time glued to the box or surfing the net then it isn’t really an issue. The food for the breakfast included was faultless. With something for everyone, Hot meals, continental, cereals even boiled eggs. We also ate in the on site restaurant one night, and during a lunch time, where there is a wide variety on the menu, and all at a reasonable price. There are spa facilities available in the hotel, although we didn’t have time to use these. The staff were extremely helpful. We booked trips to the salt mine and Auschwitz through them at reception, and they also advised me to use an exchange place over the road as it offered a better rate than them! They kept our bags safe after check out as we had a late flight, and also booked our return taxi to the airport. Would definitely stay there again.

The whole trip to Poland was great, except for staying at this hotel. The trouble started with our check in. They didn't have the room ready when we got there. We sat down to have a coffee in their cafe/restaurant while we waited, as they said they would come to tell us when the room was ready. 1 hour later the room was ready, but they had forgotten to tell us. The next day, we were supposed to get a bus to Auschwitz from the hotel. The bus driver came to find us 20 minutes early, but the hotel never informed us. Finally, when checking out, the staff was incredibly rude. In general, the hotel is dingy verging on the edge of dirty. For example, the restaurant took 2 days to clear out dirty coffee cups from a conference they were hosting. Would recommend staying elsewhere.

Kobierzynska 47 Krakow Lesser Poland

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa

Located in Zakrzowek, Hotel Sympozjum & SPA is within a few miles (5 km) of popular sights such as Wawel Castle and Main Market Square. This 4-star hotel has 80 guestrooms and offers conveniences like free breakfast, a full-service spa, and an indoor pool. Located in central Debniki, the hotel is also near Wawel Cathedral and Old Synagogue.


Free breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café.


Hotel Sympozjum & SPA's 80 soundproofed rooms provide refrigerators, minibars, and free newspapers. Guests can expect free wired Internet and TVs with satellite channels. Other standard amenities include free bottled water, hair dryers, and laptop-compatible safes.

Property features

Guests staying at Hotel Sympozjum & SPA enjoy access to a full-service spa, an indoor pool, and a sauna. If you drive, self parking is PLN 30 per night, or you can take advantage of the airport shuttle (available 24 hours) for PLN 100 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, 7 meeting rooms, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 636 reviews