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Campanile Cracovie

3.0 out of 5.0

Recent guest reviews

The hotel organised us a taxi who was also our tour guide for the day, he gave us loads of information about Poland and the surrounding areas and he had loads of knowledge about Auschwitz before we got there he was great, if you book a trip with the hotel the company they use are excellant and not expensive - I would highly recommend, it was about £33 per person. The hotels breakfast was good, lots to choose from, we had a meal in the evening which wasn't so great but there are plenty of bars/resurants in the surrounding areas so it wasnt a problem. Krakow is an amazing City, we will definately be going back We caught the train frm the airport but ended up getting a taxi from the train station to the hotel as it wasnt very clear at the time to us where we should be going, however if your ok at researching the trams, they literally are 1 min away from the hotel front. The train from the airport to Krakow was about £7.60 for the four of us and then we took a taxi from the train station to the hotel which again for the four of us was about £!! We took a taxi back from the hotel to the Airport which was £19 for the four of us which the hotel kindly booked for us.

Stayed here for a long weekend. Location is excellent for main square and surrounding area. I would say think of this hotel as the uk equivalent of our budget chain you get what you pay for. Cannot fault the cleaniness of our room, housekeeping in everyday. Wide selection of breakfast with unlimited coffee/juice. The staff that we came across were friendly and helpful. One tip if you are a light sleeper ask for a room not facing the park/main road as the trams go all night. The hotel can arrange aiport pick ups and day trips however I used a company that I found myself.

Looking for a hotel in Kraków? Book this one! It’s a very lovely hotel with very comfortable rooms and with a wide amount of breakfast. You can drink something at the bar at any time. Room service is also a great option! We loved this hotel very much. Any questions? The staff is able to tackle them.

Just returned from a 4 night stay. Hotel is pretty good. Staff could be a bit more friendly. It’s quiet basic but spotless clean. Towels were a problem for us only 2 bath towels but no hand towel which is a bit strange. No milk for tea/coffee either. Breakfast was good for continental. It has a great location between market square and shopping centre. I would stay again if I visited Kraków

In the middle of old town, walking distance to mostly all sights. Quite big and very clean rooms. Very good and fresh breakfast with some typical polish Food. Very friendly personnell. Cheap rooms even in high season.

Stayed here for a long weekend. I chose this hotel purely for its location as we were two girls on our own , it was absolutely perfect for that reason. The hotel emailed me before I got there to see if we would like to be picked up from the airport, as we weren’t getting there till midnight I thought it was a good idea as we didn’t want to be searching for a taxi that time of night , they were there when we got there with my name on a piece of paper, didn’t have to worry as the hotel told me the price it would be . The hotel was very modern and contemporary, it was spotlessly clean . There are a few things that would have made it a better experience,for instance I requested a twin room and arrived to find a double bed and a camp bed , I really think they could have emailed and asked if that would be acceptable , also the beds were really really hard , so fine for people that like a really hard bed . We didn’t eat at the hotel as wanted to experience the food around krakow.

We stayed at Campanile for 4 nights. The hotel has a great location, near both the old town,Galeria shopping senter and the railway station. The only thing I would complain about is the bed. Please change the mattresses and i will return in the future. They are very hard and you can feel every spring as you lay at night. I did not sleep well. The room was very clean. The breakfast was ok.

Hotel was very well situated to the main square.Rooms good,breakfast was good as well but don't expect bacon or fried eggs.Our taxis / tours were booked through Which were very punctual for airport pick up/return.also for our tour's. Round the corner to the hotel is a restraunt called MOO MOO great steak/burger's but best book a table.You must try restrauant WESELE which is on the left side of the the square as you leave Starbucks.This is the best,you'll have no regrets-book inside table. TOUR'S -Auschwitz-Birkenau very enlightening to history A must. Salt mines-after being there for 3/4 of the day. I'd advise this to be at the bottom of your planned days list.We found it boring to be honest in may ways.There's far more to do in the city should it be a short break holiday.

I have been staying in this hotel for more then 30 times as I am in the city for business . With the exception of the male receptionist and the small lady with the glasses , they are very very unfriendly at the reception desk . No hello , no goodbye , No Thanks , no smile , ...very depressing and unfriendly even . Rooms : standard , basic needs but Coffee , tea and water . Towels : only 1 large one which is very thin .. Breakfast : Ok , standard , but the bread has always the same hard consistency , as If it were frozen and just got out of the freezer . Never , ever fresh or crispy . Always very hard . It is convenient , but for this price there are better hotels in the neigborhood .

I've read a lot of the reviews on here, and I have to confess that I agree with many of the more critical comments, mainly about some of the staff and also the facilities and general communication issues. We chose the hotel for two reasons: firstly, the ideal location, The hotel is, of course, in a city centre and you're going to get noise. Ironically, we had followed a tip on TripAdvisor about asking for a room overlooking the park, but the contributor didn't mention the trams! We don't blame the hotel for this – it's a busy city and has narrow streets. The second reason for our choice was that we knew the Campanile 'brand'. The ones we had stayed at previously had a very 'Gallic' feel to them, which is no mean feat in Doncaster UK! However, the Krakow Campanile doesn't portray that brand at all. We, too, were puzzled as to why there were no little pots of milk in the room. When we asked at Reception, we were told that the reason they don't provide milk is that in Poland, the locals don't have milk in their tea. We wondered if this was Campanile Hotels speaking, or the personal interpretation of company policy by an individual. We did, however, get some milk in a cup from the restaurant. I would guess that some of this 'brand identity crisis' is something to do with Louvre Hotels, who own the Campanile franchise and five other hotel brands, including the well-known Royal Tulip, so perhaps the staff training is generic as opposed to brand-focused. Anyway, enough of the business lecture! I would echo previous comments on here about the following: we didn't book breakfast because we found out the price before we travelled. At the moment, it's 39 zloty per person, whilst 100 metres up the road you can get a home-cooked breakfast for less than half that. Communication is also lacking: people have mentioned the bar closing at 10 pm. In the very sparse directory in the room, it gives a closing time of 10:30 pm, with an asterisk and small print saying that this may vary from hotel to hotel, but the the 10 pm time was not displayed. I've just looked on the Campanile website and it says 11 pm! The Room Service menu doesn't have any times shown at all – are guests to assume that it's 24/7? The posters in the lift showing meals and prices also didn't have service times. Breakfast times were displayed in Reception, but no prices. A comment has also been made about the towels. No hand towels are provided, and the bath towels had no soft pile – they were like sandpaper. The timer on the heated towel rail was set at such a miserly level that it switched off when only one-third of the rail was warm, and I agree with the comment about Campanile's 'saving the planet' philosophy – saving the hotel money is more like it. The TV listings shown in the room included Canal+, Canal Movies and Canal Sport. None were available. When we booked an airport taxi with the hotel, we knew that there would be a surcharge, but not having travelled to Poland before, we wanted to have someone we could contact if there was a no-show, so the extra 40 zloty for the return trip was worth it for peace of mind. However, having booked this several months in advance, we were surprised that the receptionist was very reluctant to phone them and just confirm our booking on the day of departure, which we would have thought was normal procedure. On the plus side, we were given an A4 photocopied sheet with a small street map on it when we arrived. The WiFi was good, and the provision of ironing rooms on the 3rd and 6th floors was a great touch – much better than having to order from Reception and set up an ironing board in your room like in many hotels. The hotel was spotlessly clean, and the chambermaid greeted us with more friendliness than the hotel staff! The daily refreshing of the room was good. We like a firm bed, and ours was very comfortable. The facility to store luggage after check-out was much appreciated, as we had an evening flight. We appreciate that this is only a 3-star hotel, but to rectify most of the above gripes wouldn't cost the hotel any money – it's just a question of better training and communication, and updating the website and information displayed in the hotel.

Ul Sw Tomasza 34 Krakow Lesser Poland

Hotel highlights

  • Walking distance to Main Market Square and Wawel Castle
  • Free WiFi in rooms and public areas
  • Laundry facilities
  • 24-hour front desk

Located in Old Town, Campanile Cracovie is within a 10-minute walk of popular sights such as Main Market Square and St. Mary's Basilica. This 106-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a computer station, and a library. Wawel Castle and Florian's Gate are also within a short walk.


For your convenience, a buffet breakfast is served each morning for a fee. For a nice break, mingle with other guests at the free manager's reception.


Campanile Cracovie's 106 air-conditioned rooms provide coffee makers, free bottled water, and phones. TVs come with cable channels, and guests can stay connected with free WiFi. Desks are also included.

Property features

Guests of Campanile Cracovie enjoy free WiFi in public areas, 3 meeting rooms, and a computer station. Self parking is offered for PLN 70 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a library, free newspapers, and laundry facilities.

Room options

Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 650 reviews