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Cititel Express Kota Kinabalu

3.0 out of 5.0

Recent guest reviews

We stay here for 1 night. Just need a bed for a night because our flight arrived mid night. The price is affordable. Room is without window but spacious enough for us Muslim to perform prayer. Very clean room and nice set up. Complimentary of water bottle in the room and they provide water dispenser and the iron board around the corner. But the toilet is without the water hose 😊

Stayed a night recently while attending to some business in KK. Firstly the good points: - good location as its only about 20 minutes from the airport. In fact the plane flies above the hotel on take off. - a lot of shops especially those serving seafood, local foodstuffs, convenience stores and others are at the door step. In fact the hotel is situated in the middle of the commercial centre. - within walking distance to shopping complexs and also the waterfront area. There are a lot more restaurants and bars there. You can enjoy your food and drinks while seated next to the waterfront. Most of these restaurants serve international food like Thai, Indian, Italian etc etc. - staff are friendly and approachable. - its a smoke free hotel and this is great especially for non smokers who do not have to put up with the smell from pervious guests who smoked. Now the bad points: - the single room is rather small and there is no cupboard to keep your clothes. There is a small rack with only 3 hangers. It would not be enough space to hang your clothes if you stay longer. - there is no packets of 3 in 1 coffee or tea or even a kettle in the room! If you need hot water, you need to go to the water station situated near the lift area. However, you are provided with 2 bottles of drinking water. Not sure if they replenish it daily. - the breakfast buffet items are too few. There were only 8 items on the morning that I ate there. - the taxi fare charged by the taxi called by the hotel is expensive. Its so much cheaper if you use Grab. I took a cab called by the hotel to my appointment venue and was charged RM 25. For the return trip, I called Grab and was only charged RM 6! - the writing table is a bit too small and not very condusive for working if you are using a laptop. - the highest floor for single room is the 8th floor so you are not able to get good view. Overall, not too bad considering the charge paid.

Not worth for the price and overprice. The room is very small, but clean. No kettle, no coffee and tea provided. Only 2 bottle water provided. The beds are comfortable. Good location, in the city center. Car park is free for guest. But no guard in the midnight. Breakfast nothing fantastic, fried rice, fried noodle, fried egg, 1 chicken, 1 local fruits, some kuih, bread, coffee and tea, that's all. Waitress very impolite, keep shouting no voucher no breakfast. not worth the price, some budget hotel server better than this.

The room is small but very pleasant; the bed and pillows are comfortable,sufficient amenities, strategic location and secured parking for guest. There are many places to eat nearby and also easy access to the city. Very friendly Front Office Staffs and Housekeeping team that ready to help anytime. Clean and tidy room everyday during my 8D7N stay. Thanks a lot!

Good overall hotel with central location and easy access to nearby mall as well as food! Rooms (and bathroom) are small (especially for single occupancy), but are clean with strong shower and cold air-conditioning - important aspects for our hot weather in Malaysia! There's also a safe in the room. Wifi is also strong but may lag a little occasionally in the morning. Staff are friendly (as per Sabahan culture!) and very helpful. Two bottles of water is provided in the room and a water dispenser for hot, warm and cold water is located near the lifts on every floor. An iron and ironing board is also located in the same location on every floor. There's also a hair dryer in every room. Good for short to medium term stays and for a good night sleep. The only gripe is the sound proofing of the room that could be improved as there is the occasional guests that are walking along the corridor talking in loud voices that could be heard in the room. Otherwise, an overall good hotel that is value for money.

minimalist setting. very clean and neat room. spotless bathroom. hassle free check in and check out. walking distance to handicraft market. convenient store and a pharmacy nearby. super easy to get UBER/GrabCar

Right behind Hilton Hotel and surrounded by eateries, shops, massage parlours, etc. Amazon Borneo's beautiful office is right behind. On top of that, only 15 mins walk to the waterfront. And an overhead bridge linking the area to the waterfront is being built. Good location aside, the hotel must have been recently renovated. Generally clean and new. The staff at front desk were very helpful. The room was small but functionally well designed and clean. More importantly, not carpeted. Hot shower was great. And we had a bit of a sea view as per our request. The only problem was that wifi was too weak in the room. I preferred to use it at the main lobby. Another great feature was water dispenser for both hot, cold and warm water! This would save a lot of plastic bottles! They could save more by NOT adding 2 new bottles every day. Although they aim to be more environmental friendly by putting up signs saying they would only change towels and bed sheets when we follow certain instructions, they changed our towels every day even we followed the instructions to the tee. Couldn't tell about the bed sheets though.

A budget hotel located in the city and behind the well known Welcome Sea Food Restaurant. Conveniently located for us to walk within short distance to enjoy great sea food every evening for our dinner. The hotel is clean and room are comfortable with good aircon system. Breakfast on the ground floor was good and place is well kept. Overall service staff are friendly and helpful.

First time staying in this hotel and got accused of smoking in the hotel room twice of which nobody is smoking in the room. Nearly got charged 200. Clarified the matter but still want to charged 200 during check out. Will never return to this hotel. Being accused for something u didnt. The room is too small and especially for 2person also.

This hotel is a pretty good hotel for its price. The room is abit small, but they come with all the necessities. Location wise, it is located near to the Philippines market. It requires are few minutes walk to reach Gayat street and Suria KK. Plus point, there are good internet connection even in the rooms. Do upgrade the rooms to be bigger and provide shuttle service to the jesselton point, suria klcc, imago and KK airport.

N0.1,Jalan Singgah Mata1,Asia City Kota Kinabalu Sabah

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Downtown Kota Kinabalu, Cititel Express Kota Kinabalu is within a 5-minute walk of Sedco Square and within 15 minutes of other popular attractions like All Saint's Cathedral. This 275-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free newspapers in the lobby, and dry cleaning/laundry services. Centrally located in Kota Kinabalu, the hotel is also a short walk from Kompleks Asia City and Centre Point.


Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


All 275 air-conditioned rooms feature free bottled water and safes. Guests can expect free WiFi and LCD TVs with satellite channels.

Property features

Guests of Cititel Express Kota Kinabalu enjoy free WiFi in public areas, 2 meeting rooms, and free newspapers. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage.

Reviews from Trip Advisor

Trip Advisor aggregated rating

62.0% of guests recommend this hotel

Total of 551 reviews