Over all property is ok and clean but not new. Room I was assign had no access to elevator. Shower head was old, non functional and shower itself was not clean and someone else’s hair were there
Staff are extremly rude and disrespectful.Stayed there for 2 werks and asked for a little bit late of a check out and they gave nothing but attitude
Hotel has been renovated recently. The hotel staff was very nice. The room was very clean, beds were very comfortable, breakfast was amazing with a lot of variety.Though I had a very short stay of one night, I would definitely want to stay again.
Nice hotel close to everything. Mall university good access to highway well cleaned rooms reasonably priced
Located within a 5-minute walk of Conestoga Mall, Best Western Plus Waterloo is within a 15-minute stroll of City of Waterloo Museum. This 104-room hotel welcomes guests with conveniences like a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee weekdays from 6:30 AM to 9:30 AM.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are also available.
Guests staying at Best Western Plus Waterloo enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
Over all property is ok and clean but not new. Room I was assign had no access to elevator. Shower head was old, non functional and shower itself was not clean and someone else’s hair were there
Staff are extremly rude and disrespectful.Stayed there for 2 werks and asked for a little bit late of a check out and they gave nothing but attitude
I am very sorry that you had an issue and have followed up with my team here. Please know this is not the standard of service we strive to achieve and I apologize for any issues you experienced.
Thanks for posting!.
Thanks for taking the time to give us a rating and for the 5* out of 5*
Hotel has been renovated recently. The hotel staff was very nice. The room was very clean, beds were very comfortable, breakfast was amazing with a lot of variety.Though I had a very short stay of one night, I would definitely want to stay again.
Hello, Thank you for taking the time to leave a review on your stay! We are glad to hear you enjoyed our facilities. We look forward to welcoming you back soon. Kind Regards, Lauren Front Office Manager
Nice hotel close to everything. Mall university good access to highway well cleaned rooms reasonably priced
Hello, Thank you for taking the time to leave a review on your stay! We are glad to hear you enjoyed our facilities. We are doing a full refresh of our hotel to transition brands. We are excited for our guests to enjoy our new renovations and improvements! We look forward to welcoming you back soon. Kind Regards, Lauren Front Office Manager
Thank you for taking the time to leave a review. We would like to apologize for the issues you experienced during your stay. We hope you will try again so we can show you how we have improved!