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Recent guest reviews

I love the overall ambiance.

Likes: Washer & Dryer in room, quiet location at night, elevator, breakfast included, WIFI in room. Gate staff - great service! Housekeeping service was good. Dislikes: Restaurant staff service was horrible, hotel staff entered room with no regards for Do Not Enter request, male hotel staff entered room in the night and took my guest key - ultimate violation, AC quits on occasions - happened twice in a week, bed sheet had stains and holes, long waits for food, and poor customer service. You'll have to tip heavily if you want to feel welcome. Be prepared to wait on certain days if you drive while delivery driver block the only way out as they deliver to the hotel. Overall: Amenities are great for a good stay. But service quality is so poor you're better off avoiding that aspect of your stay. If it wasn't for the Amenities I wouldn't recommend this hotel. If you can ignore the poor service and the invasion of privacy risk, you'll enjoy your stay. 5 out of 10

Yes

Convenient location. Kind and helpful staff. Delicious Jamaican breakfast. Beautiful views of the city. Liked the room decor but wish the shower had shelves/racks for your soap/wash cloth.

Friendly and efficient staff. Nothing to complain about.

Got the 2 bedroom for 3 guests. Loved the separate floor for living and sleeping. Though I didn't cook, a stove with microwave and full sized fridge is available. Definitely made use of the washer and dryer. Big thanks to Trudy Ann and Sasha who made meals enjoyable and offered great service.

The hotel itself is nice. The rooms are spacious. The breakfast is amazing. The servers and all other staff are polite and attentive. Things I didn’t like was the small rectangular pool, the parking because it’s a small area and it’s hard to park in compact areas and lastly I didn’t care for using the access card for utilities but I understand the company want to save on electricity and not allow access on floors that you don’t belong. Overall I would return here as a guess.

great

Beautiful loft 2bd w kitchen housekeeping always on point very helpful staff second time at the R hotel I will definitely going back again

I think its too expensive too expensive. Its no way worth the money. Its too much .its in the new kingston area but its not worth. I was disappointed. I upgrade to a balcony and i laughed the room are just as small . There is accommadation for guest who needed to check at 630 for breakfast. So i cannot tell about breakfast. But i will not go there again if don't have to . .

The property was cleaned, the staff was friendly, kitchenette style washer and dryer overall stay was pretty good.

There are no tissues available in the units, just toilet paper. There are no outlets in the bathroom that actually accommodate the hair dryer they provide. Things look badly painted and in need of touch ups. They don't allow guests to indicate when they want their rooms made up, if they want that service at all. There are no trays to hold room service food so that the plates don't leave watermarks on the wooden tables.

I like the big beds. But dis nor like the stains on the sheets and I did not like the shower.

They were all wonder. The restaurant staff was..... They were just amazing awesome. My first time in Jamaica with my fiance and the staff of the hotel and restaurant made it such an awesome, amazing experience. Their hospitality was 110%. My fiance was empressed with coming backing to his country and was treated with so much respect. I could go on and on about how wonderful everything was. I will some just some it up by saying we found a hotel where we will become regulars at.

I dint know this is a New Hotel. But decoration is really nice and the staff friendly. Please keep like that and U will se me here 2 time in a year.

Staff was very polite and professional. A+ The hotel is in a soft opening phase and they advertise the pool and restaurant are open. In fact they are not! services onsite are limited. They actually showed me bottles of wine and they could not figure out how to sell them.... big tease... We had to send drivers out to get pizza and burger king and eat in the room as it is unsafe to go out at night. If you are thinking of going to Kingston.... Don’t! If you must go, stay in one of the top branded hotels with food onsite and don’t fall for The false advertising of the R-hotel. You will end up hungry and sober.

I like the Staff . Great customer Service . Centrally located to the business center in New Kingston. New - 3 mths old so the soft opening offers ride to restaurants. Juta drivers are just awesome... John was my driver.

2 Renfrew Road , Kingston 10, Jamaica Kingston Jamaica

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in New Kingston within a short walk of Devon House, R Hotel Kingston is within a mile (2 km) of other popular sights such as Bob Marley Museum. This 4-star hotel has 48 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

40-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and ceiling fans are also standard.


Property features

Guests staying at R Hotel Kingston enjoy an outdoor pool, a 24-hour gym, and a rooftop terrace. There's free parking, and an airport shuttle (available 24 hours) for USD 95 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, a terrace, and laundry facilities.

Room options

Two Bedroom Penthouse Loft Suite with Balcony and Kitchenette

1 King Bed and 1 Queen Bed | Sleeps 4

Standard Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Queen Room with Balcony

1 Queen Bed | Sleeps 2

Standard Deluxe Room

1 King Bed | Sleeps 3

Guest reviews for R Hotel Kingston

Everyone (7) Couples (7) Family (4)
4
Friends

I love the overall ambiance.

By , from Savanna la mar on Dec 12, 2022

Review comment responded on Dec 12, 2022

Thank you so much for your kind words Damion! We look forward to hosting you again soon. Regards,

2
Everyone

Likes: Washer & Dryer in room, quiet location at night, elevator, breakfast included, WIFI in room. Gate staff - great service! Housekeeping service was good. Dislikes: Restaurant staff service was horrible, hotel staff entered room with no regards for Do Not Enter request, male hotel staff entered room in the night and took my guest key - ultimate violation, AC quits on occasions - happened twice in a week, bed sheet had stains and holes, long waits for food, and poor customer service. You'll have to tip heavily if you want to feel welcome. Be prepared to wait on certain days if you drive while delivery driver block the only way out as they deliver to the hotel. Overall: Amenities are great for a good stay. But service quality is so poor you're better off avoiding that aspect of your stay. If it wasn't for the Amenities I wouldn't recommend this hotel. If you can ignore the poor service and the invasion of privacy risk, you'll enjoy your stay. 5 out of 10

By on Dec 7, 2022

Review comment responded on Dec 10, 2022

We appreciate your feedback as we are always improving our product. I sincerely apologize for your experience as instances as mentioned are not the norm. Thank you so much for taking the time to write your review and we look forward to hosting you again soon. Regards,

5
Everyone

By on Oct 21, 2022

4
Everyone

By on Sep 16, 2022

Review comment responded on Jan 12, 2023

Thank you for your high score, and we look forward to hosting you again soon. Best Regards,

5
Family Partner Couples

Yes

By on Sep 10, 2022

Review comment responded on Sep 12, 2022

Good Day Diandria,Thank you for your stay and your review! Hope to see you again soon!Regards,Ms Shaan ChristieSales and Concierge Manager

4
Everyone

Convenient location. Kind and helpful staff. Delicious Jamaican breakfast. Beautiful views of the city. Liked the room decor but wish the shower had shelves/racks for your soap/wash cloth.

By on Jun 12, 2022

Review comment responded on Jun 16, 2022

Thank you for writing your review, and we look forward to hosting you again soon. Best Regards,

5
Everyone

Friendly and efficient staff. Nothing to complain about.

By on Jun 7, 2022

Review comment responded on Jun 9, 2022

Thank you so much for your kind words, and we look forward to hosting you again soon. Best Regards,

4
Partner Couples

Got the 2 bedroom for 3 guests. Loved the separate floor for living and sleeping. Though I didn't cook, a stove with microwave and full sized fridge is available. Definitely made use of the washer and dryer. Big thanks to Trudy Ann and Sasha who made meals enjoyable and offered great service.

By on Jun 2, 2022

Review comment responded on Jun 9, 2022

Thank you so much for your kind words. I am happy you enjoyed our room with all its amenities. We look forward to hosting you again soon. Best Regards,

5
Everyone

By on May 7, 2022

Review comment responded on Nov 8, 2022

Thank you so much for your high score and we look forward to hosting you again soon. Best Regards,

5
Partner Couples

The hotel itself is nice. The rooms are spacious. The breakfast is amazing. The servers and all other staff are polite and attentive. Things I didn’t like was the small rectangular pool, the parking because it’s a small area and it’s hard to park in compact areas and lastly I didn’t care for using the access card for utilities but I understand the company want to save on electricity and not allow access on floors that you don’t belong. Overall I would return here as a guess.

By on Apr 18, 2022

Review comment responded on May 4, 2022

Thank you so much for your kind words. So happy the staff made your stay so enjoyable. Thank you for your review, and we look forward to hosting you again soon. Regards,

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