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Custom House Inn

2.0 star property
Motel in Key West, steps from Duval Street

Choose dates to view prices

Photo gallery for Custom House Inn

Terrace/patio
Exterior
Citrus Queen | Private kitchenette | Mini-fridge, coffee/tea maker, paper towels
Citrus Queen | Bathroom shower
Staircase
Reviews
8.4

Very good

Popular amenities

  • Air conditioningAir conditioningAir conditioning
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi

Check-in time

4:00 PM

Check-out time

10:00 AM

Explore the area

Map
124 Duval St, Key West, FL, 33040
  • Popular LocationDuval Street1 min walk
  • Popular LocationMallory Square4 min walk
  • Popular LocationErnest Hemingway Home and Museum15 min walk
  • AirportKey West, FL (EYW-Key West Intl.)14 min drive

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View all photos for Citrus Queen

Citrus Queen | Private kitchenette | Mini-fridge, coffee/tea maker, paper towels

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  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the neighborhood

Key West

Located in Key West Historic District, Custom House Inn is adjacent to Duval Street and within a 5-minute walk of other popular sights like Mallory Square. The 5 rooms at this motel include kitchenettes, sitting areas, and coffee makers.
View more Motels in Key WestOpens in a new window

What's nearby

  • Duval Street - 1 min walk
  • Key West Aquarium - 3 min walk
  • Mallory Square - 4 min walk
  • Ernest Hemingway Home and Museum - 15 min walk
  • Southernmost Point - 4 min drive

Getting around

  • The nearest major airport is Key West Intl. Airport (EYW): 14-min drive, 4 mi/6.5 km.

Restaurants

  • ‪Sloppy Joe's Bar - ‬3 min walk
  • ‪Hog's Breath Saloon - ‬2 min walk
  • ‪Irish Kevin's - ‬1 min walk
  • ‪Two Friends Patio Restaurant - ‬2 min walk
  • ‪Stinkin Crawfish Key West - ‬1 min walk

About this property

Custom House Inn

Motel in Key West, steps from Duval Street
Guests staying at Custom House Inn enjoy free WiFi in public areas, a terrace, and a picnic area. Friendly staff can provide concierge services, and also offer advice about sightseeing.
Guests can expect to find free WiFi and TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchenettes, sitting areas, and coffee makers.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room kitchenette
  • Mini-fridge

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Concierge services
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Kitchenette
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Custom House Inn Motel
Custom House Inn Key West
Custom House by Brightwild
Custom House Inn Motel Key West

Frequently asked questions

Is free cancellation available at Custom House Inn?

Custom House Inn offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Custom House Inn?

As of Jun 16, 2024, prices found for a 1-night stay for 2 adults at Custom House Inn on Jun 17, 2024 start from $229.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Custom House Inn?

This motel is situated in Key West Historic District, just steps from Duval Street and Mallory Square, and within a short walk of Florida Keys Beaches. You'll also find Ernest Hemingway Home and Museum and South Beach within a short drive.

Is parking available on site at Custom House Inn?

No, there isn't parking available at the motel.

Does Custom House Inn include a casino at the property?

No, Custom House Inn doesn't have a casino.

Will I find an indoor pool at Custom House Inn?

No, there is no indoor pool at this motel.

What will couples enjoy most about a stay at Custom House Inn?

Amenities that appeal to couples at this motel include Champagne service, a pillowtop mattress, and a kitchenette.

Are there hot tubs at Custom House Inn?

No, there isn't a spa tub at this motel.

Does Custom House Inn have a restaurant with a breakfast menu?

No, Custom House Inn doesn't have a restaurant that serves breakfast.

Will Custom House Inn allow pets to stay for free?

No, pets aren't allowed at Custom House Inn.

Does Custom House Inn have connecting rooms?

No, there aren't connecting guestrooms at this motel.

How close is the airport from Custom House Inn?

The closest major airport to Custom House Inn is Key West Intl. Airport (EYW), which is 4 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Custom House Inn?

No, at Custom House Inn, there aren't any guestrooms that list a balcony.

Custom House Inn Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

10/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Chelsea

Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Custom House
Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Stayed 1 night in Jan 2024

10/10 Excellent

Maria, Pensacola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Stayed 2 nights in Dec 2023

10/10 Excellent

jeff

Liked: Cleanliness, room comfort
excellent location, very nice room, small but cozy. could have done without the construction at 8 am. but I understand as they are still building on. We will definitely go back.
Stayed 2 nights in Aug 2023