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Custom House Inn

2.0 star property

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Exterior detail
Exterior
Exterior
Citrus Queen | Private kitchenette | Mini-fridge, coffee/tea maker, paper towels
Underwater Cabana | 1 bedroom, premium bedding, pillowtop beds, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen

Explore the area

View in a map
124 Duval St, Key West, FL, 33040
  • Place, Duval Street
    ‪1 min walk‬
  • Place, Key West Aquarium
    ‪1 min walk‬
  • Place, Mallory Square
    ‪3 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪14 min drive‬

Room options

View all photos for Chicken Run

Chicken Run | 1 bedroom, premium bedding, pillowtop beds, individually decorated

Chicken Run

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Birds of a Feather

Birds of a Feather | Living area | TV

Birds of a Feather

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Citrus Queen

Citrus Queen | Private kitchenette | Mini-fridge, coffee/tea maker, paper towels

Citrus Queen

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Sunshine State

Sunshine State | 1 bedroom, premium bedding, pillowtop beds, individually decorated

Sunshine State

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the neighborhood

Key West

Located in Key West Historic District, Custom House Inn is adjacent to Duval Street and within a 5-minute walk of other popular sights like Florida Keys Beaches. The 5 rooms at this motel include kitchenettes, sitting areas, and coffee makers.
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What's nearby

  • Duval Street - 1 min walk - 0.0 miles
  • Key West Aquarium - 1 min walk - 0.1 miles
  • Mallory Square - 3 min walk - 0.2 miles
  • Florida Keys Beaches - 3 min walk - 0.2 miles
  • Harry S. Truman Little White House - 5 min walk - 0.3 miles

Getting around

  • Key West Intl. Airport (EYW) - 15 min drive

Restaurants

  • ‪Sloppy Joe's Bar - ‬1 min walk
  • ‪Irish Kevin's - ‬1 min walk
  • ‪Hog's Breath Saloon - ‬1 min walk
  • ‪Stinkin Crawfish Key West - ‬1 min walk
  • ‪Key Lime Pie Factory - ‬1 min walk

About this property

Custom House Inn

Guests staying at Custom House Inn enjoy free WiFi in public areas, a terrace, and a picnic area. Friendly staff can provide concierge services, and also offer advice about sightseeing.
Guests can expect to find free WiFi and TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchenettes, sitting areas, and coffee makers.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room kitchenette
  • Mini-fridge

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Concierge services
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Kitchenette
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Custom House Inn Motel
Custom House Inn Key West
Custom House by Brightwild
Custom House Inn Motel Key West

Frequently asked questions

Is free cancellation available at Custom House Inn?

Custom House Inn offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to do near Custom House Inn?

This motel is situated in Key West Historic District, just steps from Duval Street and Mallory Square, and within a short walk of Florida Keys Beaches. You'll also find Ernest Hemingway Home and Museum and South Beach within a short drive.

Does Custom House Inn include a casino at the property?

No, Custom House Inn doesn't have a casino.

Will I find an indoor pool at Custom House Inn?

No, there is no indoor pool at this motel.

Does Custom House Inn have a restaurant with a breakfast menu?

No, Custom House Inn doesn't have a restaurant that serves breakfast.

Will Custom House Inn allow pets to stay for free?

No, pets aren't allowed at Custom House Inn.

How close is the airport from Custom House Inn?

The closest major airport to Custom House Inn is Key West Intl. Airport (EYW), which is 4.2 mi away (15 minutes by car).

Custom House Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Siddharth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right where all the action is on Duvall street. First timers need to prepared to deal with parking challenges. The room would have been perfect for just a couple but all in all served our family of four very well.
Stayed 1 night in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to everything in Old Town. Surprisingly quiet considering all the noise outside. Beautiful, clean and charming inn.
Stayed 2 nights in Dec 2024

10/10 Excellent

Reggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little oasis right in the heart of it all
Stayed 2 nights in Dec 2024

8/10 Good

Megan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Able to check in early which was a plus! The room smelled, like musty/moldy. The room is updated and decorated nice. Location is second to none! Would stay here again in a different room.
Stayed 2 nights in Jul 2024

10/10 Excellent

Patricia J.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little loud, because we stayed at the Sunshine State room, which shared a wall with the bar.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Custom House

The room was very clean and the location was great!!! Totally recommend!
Stayed 1 night in Mar 2024

4/10 Poor

Chelsea

Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Custom House

Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Stayed 1 night in Jan 2024

10/10 Excellent

Maria, Pensacola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Stayed 2 nights in Dec 2023

10/10 Excellent

jeff

Liked: Cleanliness, room comfort
excellent location, very nice room, small but cozy. could have done without the construction at 8 am. but I understand as they are still building on. We will definitely go back.
Stayed 2 nights in Aug 2023