The Heights Hotel Killarney4.0 out of 5.0
Recent guest reviews
I booked this hotel through booking.com and got a great deal for a 2 night stay with my partner. Although I had a nice stay at this hotel while experiencing all that Killarney has to offer, I was not pleased with the way my booking was handled. I was refused to be refunded after booking a room which turned out to be a non-refundable room and was not made obvious on the booking.com website. I thought I was only reserving the booking and hadn't realised that I had made the purchase until I checked my bank balance which had taken the money out of my overdraft! After realising this (and having a slight heart failure), I rang the hotel within 24 hours of making the booking to cancel it as it was a genuine mistake but much to my disappointment. As the hotel wouldn't refund my booking, I enquired to the reservations manager to see if they could sell the room before my stay which would have given them 2 months and if not I would be happy to pay for the room, but I was refused and they offered no solution to my problem. As my booking was a non-refundable booking and was my own mistake, I fully accept responsibility but I strongly think that if a customer has made contact within 24 hours of first purchasing the booking, that the hotel should refund it. As I am a college student, you can imagine the struggle that I had financially for the first 2 weeks after making this booking and the way the booking was handled made me feel negative and I did not want to visit this hotel! However, upon my arrival I was pleasantly suprised. Staff were friendly, room and breakfast were excellent and I was glad that I went on the trip.
I bought 2 vouchers off Pigsback for this hotel to visit over the Christmas holidays. I looked the hotel up on tripadvisor as I always do and it said it was 30 out of 38 hotels !! This is definitely not the case. This is a lovely clean hotel and the staff are so nice. But best of all was the food, great quality and nicest food I have had in a while. Would definitely recommend this hotel and return again.
Excellent hotel offering a good location. Main features: spacious rooms allowing comfortable longer stays, clean and new bathrooms, comfortable beds, nicely renovated old furniture, beautiful building, a lot of parking space, very helpful reception staff, nice atmosphere.
From the very beginning this hotel exceeded our expectations. Being past hotel employees me friend and I tend to be a little critical when we stay in hotels however, this hotel was a big hit and we can't wait to return. The bedroom was fabulous.. The whole hotel was spotless including the high ceilings in the bar and the decor was astonishing.. what made this hotel one that we won't forget was the staff.. each and every one of them went above and beyond for us and we felt like VIPS for the entire stay.. when we arrived we were locked out of our room but Jane in the reception handled the issue very professionally and had it sorted in a matter of minutes.. she made us feel at ease by directing us to the bar until the issue was resolved., in the bar we were entertained by mark, Caroline and another man with an unusual name (sorry) who were all happy to chat to us.. breakfast in the morning was fabulous and the service was very good.. the food tasted amazing and there was a lot to offer.. we were late to check out but Jane and olga reassured us that there was no urgent hurry to leave which was the icing on the cake and made us feel very well at home.. everything about this hotel was amazing and I hope that management and all the staff members get to read this.. keep up the good work.. we will hopefully be returning soon.. we have only one tiny recommendation and that would be to have more body wash for the bath. The two tiny bottles were only enough for one bath.
Great hotel rooms big beds Fab staff lovely food top class stayed here a few times every time we had a great stay note to manager they don't sell Lucozade behind the bar my favourite drink is Lucozade please change this every hotel sells it this is why your hotel got 4 star
We got a deal on the hotel which was great value, €159 for 2 nights bed and breakfast and an evening meal. The evening meal was a 3 course feast with €5 supplement for the steak well worth it. The breakfast was plentiful with an ok selection. I didn't need lunch until the afternoon after I finished breakfast. We were staying on the bottom floor. We had a large room with a double bed and a single bed. A seperate shower and bath. TV with Irish tv channels. I would stay again it is a 20 minute walk to the town. We got a taxi it was 6 euro. The traffic around town was crazy so a taxi might be best if staying around the town to socialize. I would stay again if the price is right.
Mark is the best bar man ever, and eamonn so accommoditating, they made our stays delightful! Please take care of these gentlemen as they are a very valuable asset to the hotel! Definitely made our trip worthwhile, and will return due to their hospitality and good Fun!
We often call here for lunch when in Killarney. The food choice is good, the meal itself is hot not warm like in some other places. The portions are honest, a working mans lunch. The staff are mannerly and efficient at their job. Plenty parking available. We look forward to more visits there in 2018.
Dear Noreen, My name is Tricia, we haven't met but we had our wedding reception at The Heights, on Friday December 1st. I felt compelled to contact you about our wedding. We had the most amazing day! The staff were outstanding, as usual! The food was amazing! The venue was beautifully decorated. The hotel, as always, was spotless! The Bridal Suite is gorgeous! felt so luxurious ! On the night, the Bar Manager was Jack, when we finished dancing and the pains in the feet began to set in.....he offered us a cup of tea!let me tell you it was like gold! exactly what I needed but didn't know it! Where do I begin to complement Natalie......to put it in perspective, when deciding which hotel to hold our reception at, we narrowed it down to The Heights, and The Brehon. What made the Heights stand out was your orangery and Natalie ! and there was only about €200-€300 in the difference, so it wasn't a decision about money. She was so nice, helpful, honest. She made the whole process easier. She always replied to emails promptly, nothing was too much trouble for her. she had great ideas, she is a good listener, she is always so happy to see us. she really made it feel as though, our wedding was the only one on in the world! She is such a hard working person. I cannot complement her enough! Please find attached a few photos. Please feel free to use them, or if you want to wait and ill send you the professional ones also. We will most definitely be back, to stay in the Bridal suite and eat Brownie! Please pass on my heart felt thanks to all your staff! Thanking you and Merry Christmas! Tricia and Kieran Looney
I honestly can not fault any aspect of my stay, comfy bed, great hot shower, spacious room, biggest fluffiest towels I have ever come across!!!! Enjoyable evening meal and a superb breakfast to start the day. Ample parking and just a short drive into town. All members of staff were a pleasure to deal with, they obviously enjoy their job as there was plenty of smiling faces not just to the guests but to each other. I have enjoyed several carvery lunches here in the past which I would also highly recommend. 55euro B&B for a single room, FANTASTIC value. I don't often have the opportunity to stay in Killarney for my work BUT I think I will have to juggle things around to make sure that I stay again. Thank you for a most enjoyable stay.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- 24-hour business center
Located within a mile (2 km) of Lissyvigeen Circle, The Heights Hotel Killarney is within 2 miles (3 km) of Killarney House Gardens. This 4-star hotel has 71 rooms and welcomes guests with 3 restaurants, free in-room WiFi, and free self parking. It's also close to Knockreer Estate and Killarney Methodist Church.
Enjoy dining at Mill Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 8:00 AM to 10:30 AM.
All 71 heated rooms feature coffee makers, portable fans, and phones. Guests can enjoy free WiFi and TVs. Hair dryers and desks are other standard amenities.
Guests of The Heights Hotel Killarney enjoy free WiFi in public areas, a 24-hour business center, and a computer station. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include laundry facilities, a picnic area, and a fireplace in the lobby.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 427 reviews