Luxury Hotels in Kempner Park, Galveston

"On arrival, I stood at the counter for about 5-8 minutes with awkward silence and no acknowledgment from the person behind the desk. When we went to our room, the air conditioning wasn’t working- we went down to the desk to talk to someone about it - the phone in the room wasn’t working so we couldn’t call down. She let maintenance know and said someone would be up. We waited an hour and no one came so we went back down to the desk. Someone else was working at this time- he said he told maintenance about the problem 2 days ago- he moved us to a room on the first floor-this room had air. The room was poorly maintained. The hotel has three guest washers and dryers and they are all out of order. The breakfast was as it is in all the less expensive hotels. With so many options of less expensive hotels on the beach, I would go elsewhere and will not be returning to this one. There is no “hospitality “ from the workers, the hotel rooms are run down and obviously need decent maintenance. The lobby is bright and clean but deceiving for the rest of the hotel"

"Awesome hotel!! Everything fabulous "

"This property needs serious updating from the rooms to dining experience . The major benefit to this hotel is the location . We were very disappointed in the dining and lack of quality options for a hotel this size . You could tell there was a staffing shortage with the long wait to get our bill . The food option was minimal and the quality of what was ordered was to be desired . The rooms although spacious was outdated. Our rooms had mold on the shower curtains, cracks in the bathroom walls and the bedding had red and brown stains on the sides . Overall , it was a fair stay. "