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Comfort Inn & Suites Houston Key-Katy

2.5 out of 5.0

Recent guest reviews

Convent, well placed with access to lots of restaurants, stores gas very close. The room was very clean and well kept, maintained and comfortable. The only downside was breakfast the 2nd day ... Got there at 7am and most everything was empty, eggs, sausage (or maybe it was supposed to be bacon), coffee, etc. Was rather strange that there was no gravy to go with the biscuits. Small details, but breakfast is important to me. I'll still recommend and return to this hotel. Well done to all the staff. Good parking as well.

A very nice and clean hotel, the Lady at the front desk was very sweet, My daughter thought she had booked this one to, the Lady put another room in my name, until my daughter had arrived, She went above and beyond to help us out, the rooms was very clean, and they are very nice rooms, I will stay here again!!!!

We stayed overnight for a graduation ceremony. This alternative beat driving four hours home after the celebration dinner. Here is what I liked about this Hotel. They had beds, breakfast, and was just off I-10. The room has a TV, mini fridge, desk, and chair. Linens were well stocked in the bathroom. Coffee pot was next to the TV with all the fixings. Here's what can be improved upon. The mattresses. I love a nice firm mattress, but please don't ask us to pay to sleep on bricks. I generally sleep like a baby in these hotels, but not this one. The chair in the room was dirty and worn, it needed a replacement. Stop putting ice buckets and glasses in the bathroom. That's just gross. I can't tell you how many places I go and this is where you find these items. I won't even use them if I find them there. At least the coffee pot wasn't in the bathroom. Breakfast was your typical breakfast included spread. They had sausage patties, potatoes, processed egg patties, biscuits, boiled eggs, yogurt, fruit, cereal, bread, pastries and waffles along with milk, juice, coffee, teas, and water. I wasn't picky, so I had my typical breakfast portion and that kept me until a little before lunch. The coffee was good though. I will say that. I would look elsewhere for a better mattress. Won't be staying here again.

This hotel was fine to sleep at for a night. Everything was clean and we had a quiet night. This was nothing special - just an average hotel. The breakfast was rather lackluster as we have had more choices offered at other Comfort Inns.

I would not recommend this hotel..her name is McDonald and Do Not trust her with your credit card. I received unauthorized charges on my account by her. The staff is not hospitable but genuinely fake. Stayed one night and would not return even for free.

Room use to be a smoking room. The smell was still obvious. All else was very good. Room was roomy. Bed was very comfortable, morning breakfast was very good. Staff was very friendly. Will stay again.

Maybe it was because we stayed in a Quality Inn the night before, but we were very impressed with this Comfort Inn & Suites. The room was a little small, but everything was spotless, the bathroom had been re-done, the bed was comfy, and there were lots of eating places within walking distance. The free breakfast was also great with lots of variety. Overall, this was one of our best experiences on our 7 day trek across country.

My favorite thing about staying here is the welcoming and friendly staff. The rooms are clean, the air works well, everything you would expect. BUT, the front desk staff is wonderful. They take the time to ask how you are doing, and actually listen to the answers. They give great suggestions on things to see while in the area. I would certainly stay there again.

Last night I stayed in one of the jacuzzi rooms. By the looks of the hotel, you'd think you'd get top notch service and a spotless room. Unfortunately that was not the case. Upon walking into the jacuzzi room you get slapped with the smell of old water and mildew. It was so bad that I had taken the air freshener out of my car to mask the smell. Thinking the jacuzzi was clean my fiancé started to fill it up. Come to find out it was FILTHY. He wiped the edge of the tub with one of their white washcloths and BOOM nothing but brown gunk. So we decided to wipe the inside of the tub... I nearly gagged. All I could ask myself was "Has this thing ever been cleaned?" Next, I wanted to get a couple drinks and snacks from the vending machine in the room with the washers - the Coke machine had HARDLY any drinks and it ate $2 of my money. The vending machine didn't even take my crisp dollar bills. Then, the morning I checked out I went to grab breakfast.. The potatoes were hard and overcooked and everything else looked like it came from a microwave. Please tell me the proper way to cook eggs.. Because it's definitely not in a microwave. Finally I got my things together to check out, after leaving a note in the describing everything I had mentioned above, never complaining to front desk about anything. Everything went smoothly until an hour later when I got a phone call saying that I was being charged $250 for smoking in the room. I don't smoke - I have severe life threatening allergies to smoke. As for my boyfriend, he's a severe asthmatic. We DO NOT and DID NOT smoke. I politely told the receptionist that called me that we did not smoke in the room and all she could say is "Uhh, yes you did the housekeeper told me." At that point all I could think was how ridiculous the situation was but wait.. There's more. After telling her we didn't smoke and her telling me that my card had declined the $250 charge, she proceeded to THREATEN me by saying she was calling the cops and going to press charges for THEFT if I wasn't back up there to pay her. I reluctantly agreed and after saying "Okay, I'll pay it." She quickly comes back with, "Oh, so you WANT me to call the cops?!" I eventually drove back up there to pay, because a THEFT CHARGE?! I have never stolen anything. I have a clear record but now I'm out of $250 because of some "he said/she said" bologna. I would NEVER stay here again and I will tell EVERYONE about my experience.

I come to Katy a few times a year to visit family. I am never disappointed with the quality and staff service. Great rooms, clean bedding and towels. Convenient location. Close to the mall and waterpark. Great hot breakfast too.

22025 I-10 at Mason Road Katy TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Inn & Suites Houston Key-Katy is located 3 mi (4.9 km) from Second Baptist Church West Campus and within a 10-minute drive of Typhoon Texas. This 89-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. Golf Club at Cinco Ranch is also nearby.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. You can get a quick energy boost at the coffee shop/café.


Rooms

The 89 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 36-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free weekday newspapers, free local calls, and safes are other standard amenities.


Property features

Guests of Comfort Inn & Suites Houston Key-Katy have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Business Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Business Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 77 reviews