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Comfort Inn & Suites Houston Key-Katy

2.5 out of 5.0

Recent guest reviews

When we checked in, the desk clerk was very nice but when we got to our room it was not clean and had not been made up. It also smelled funny. We went back to the front desk and the desk clerk apologized profusely. She showed us that the cleaning chart showed that room had been cleaned. She upgraded us to a suite which was clean and pleasant. The rest of our stay was uneventful. The beds were comfortable, the Wi-Fi worked well, breakfast had a lot of variety, the hot tub was nice. I would stay here again.

Although the rooms could use a little updating, this is a clean, safe, inviting place to stay. Hotel staff were courteous and helpful, my room and bedding were clean and fresh, the mattress was very comfortable, not hard as some reviewers have stated. The breakfast was hot and fresh, and very good. The coffee was even pretty good. I'm very satisfied and will stay here again. I used to always stay at the Best Western Plus in Katy, but its too expensive now. The price for this hotel is reasonable and worth it.

Upon arrival the TV wouldn't work, we were not offered our Choice membership perks! The manager the next morning was VERY Rude....the heater stunk BAD when turned on!! maybe they need to change filters and has to of been the hardest bed yet!!

I don't expect luxury from a Comfort Inn, all I really want is polite service and a somewhat clean room. My room was not ready yet at 6:45 PM, and I had to wait in the lobby while they cleaned it. The front desk girl was very rude, and did not even offer an apology for the wait. When I got tot the room there was standing water all around the air-conditioning unit and the room smelled very strong of something gross. That particular front desk girl continued to give my bad service and was just plain nasty to me. So - rude service, gross room - I won't be back.

I arrived at the check-in counter but no one was there so I waited. An older lady (I believe her name was Susan) eventually came up and I gave her my name. It took about 10 minutes to complete check-in and she handed me a sheet of paper with my room number on it. I go up to my floor and walk down a hallway littered with overflowing trash (empty pizza boxes, etc) arrive at the door and try the key. It doesn't work so I keep trying to no avail. On my last try, the door opens and there stands a man, wondering why I was there. Scared me silly! Anyway, I apologize to him, head back down to the front desk and tell Ms. Susan, someone is already occupying the room. She asked me who it was as if I worked there! She then calls and asks him who he is while I wait...fuming. She goes to the computer to find another room, scratches out the original room number on the paper she gave me earlier and places a new number on it. I asked her to call the room to make sure it was unoccupied. I make my way back up to my floor and enter the room which smelled like smoke. Turned on the TV but the noise in the hallway, made it impossible to relax. Finally, I just gather my things and decide to check out but when I arrived at the front desk, no one was there so I just had to walk out. This was the worst hotel experience and I do not recommend anyone, short of desperation, stay there.

Convent, well placed with access to lots of restaurants, stores gas very close. The room was very clean and well kept, maintained and comfortable. The only downside was breakfast the 2nd day ... Got there at 7am and most everything was empty, eggs, sausage (or maybe it was supposed to be bacon), coffee, etc. Was rather strange that there was no gravy to go with the biscuits. Small details, but breakfast is important to me. I'll still recommend and return to this hotel. Well done to all the staff. Good parking as well.

A very nice and clean hotel, the Lady at the front desk was very sweet, My daughter thought she had booked this one to, the Lady put another room in my name, until my daughter had arrived, She went above and beyond to help us out, the rooms was very clean, and they are very nice rooms, I will stay here again!!!!

We stayed overnight for a graduation ceremony. This alternative beat driving four hours home after the celebration dinner. Here is what I liked about this Hotel. They had beds, breakfast, and was just off I-10. The room has a TV, mini fridge, desk, and chair. Linens were well stocked in the bathroom. Coffee pot was next to the TV with all the fixings. Here's what can be improved upon. The mattresses. I love a nice firm mattress, but please don't ask us to pay to sleep on bricks. I generally sleep like a baby in these hotels, but not this one. The chair in the room was dirty and worn, it needed a replacement. Stop putting ice buckets and glasses in the bathroom. That's just gross. I can't tell you how many places I go and this is where you find these items. I won't even use them if I find them there. At least the coffee pot wasn't in the bathroom. Breakfast was your typical breakfast included spread. They had sausage patties, potatoes, processed egg patties, biscuits, boiled eggs, yogurt, fruit, cereal, bread, pastries and waffles along with milk, juice, coffee, teas, and water. I wasn't picky, so I had my typical breakfast portion and that kept me until a little before lunch. The coffee was good though. I will say that. I would look elsewhere for a better mattress. Won't be staying here again.

This hotel was fine to sleep at for a night. Everything was clean and we had a quiet night. This was nothing special - just an average hotel. The breakfast was rather lackluster as we have had more choices offered at other Comfort Inns.

I would not recommend this hotel..her name is McDonald and Do Not trust her with your credit card. I received unauthorized charges on my account by her. The staff is not hospitable but genuinely fake. Stayed one night and would not return even for free.

22025 I-10 at Mason Road Katy TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Inn & Suites Houston Key-Katy places you within a 10-minute drive of Golf Club at Cinco Ranch and Katy Veterans Memorial Museum. This 89-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. Second Baptist Church West Campus and Typhoon Texas are also close to this Katy hotel.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. You can get a quick energy boost at the coffee shop/café.


Rooms

The 89 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 36-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free weekday newspapers, free local calls, and safes are other standard amenities.


Property features

Guests of Comfort Inn & Suites Houston Key-Katy have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

69.0% of guests recommend this hotel

Total of 81 reviews