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The Tourmaline

5.0 star property

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Photo gallery for The Tourmaline

A resort with a large pool, a gazebo, and a traditional building with multiple levels.
A spacious room with large windows, a dining area, and two sofas.
A dining table set with four wine glasses, yellow napkins, and silverware.
A spacious lobby with leather sofas, a wooden coffee table, and a reception desk.
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Anniewatte, Kandy, 20855
  • Place, Bahirawakanda Vihara Buddha
    ‪15 min walk‬
  • Place, Kandy Lake
    ‪2 min drive‬
  • Place, Temple of the Tooth
    ‪3 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite

A hotel room with a large bed, two bedside tables, and a headboard with vertical stripes.

Suite

  • Mountain view
  • 484 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Twin Room

  • Garden view
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with two beds, a large mirror, a TV, and a telephone.

Deluxe Triple Room

  • Mountain view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Kandy

The Tourmaline is located within a mile (2 km) of Kandy Clock Tower and Bahirawakanda Vihara Buddha. This 5-star hotel has 28 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Bahirawakanda Vihara Buddha - 15 min walk - 0.8 miles
  • Kandy Clock Tower - 2 min drive - 0.7 miles
  • Kandy Lake - 2 min drive - 0.9 miles
  • Wales Park - 2 min drive - 0.9 miles
  • Temple of the Tooth - 3 min drive - 1.2 miles

Getting around

  • Kandy Railway Station - 13 min drive
  • Bandaranaike Intl. Airport (CMB) - 167 min drive

Restaurants

  • ‪KFC - ‬3 min drive
  • ‪Kandyan Muslim Hotel - ‬3 min drive
  • ‪Jr Kandyan Thaza - ‬4 min drive
  • ‪Lyon's - ‬16 min walk
  • ‪Lyon Cafe Kandy - ‬16 min walk

About this property

The Tourmaline

Guests of The Tourmaline enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for LKR 7500.00 per vehicle one way. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and an outdoor tennis court.
Guests can expect to find free WiFi and 32-inch LED TVs with satellite channels and DVD players. Memory foam beds sport premium bedding and bathrooms offer hair dryers and slippers. Minibars, coffee makers, and free newspapers are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tourmaline Spa Premedion. Services include massages and body treatments. Children under 12 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 25 km
  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee: LKR 1,500 for adults and LKR 750 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • bbq terrace restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
Information provided by the property may be translated using automated translation tools
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for LKR 2500.00 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: LKR 6500
  • New Year's Eve (December 31) Gala Dinner per child: LKR 3250 (from 5 to 12 years old)

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately LKR 1500 for adults and LKR 750 for children
  • Airport shuttle fee: LKR 7500.00 per vehicle (one way)
  • Rollaway bed fee: LKR 2500.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 12:30 PM—-11:30 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Tourmaline Hotel
Tourmaline Hotel Kandy
Tourmaline Kandy
The Tourmaline Hotel
The Tourmaline Kandy
The Tourmaline Hotel Kandy

Frequently asked questions

Is free cancellation available at The Tourmaline?

The Tourmaline offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What can I see near The Tourmaline?

This hotel is located in Kandy, a short 20-minute walk from Bahirawakanda Vihara Buddha and also 19 minutes on foot from Kandy Clock Tower. You'll also find Kandy Lake and Wales Park within a short drive.

Is there parking available at The Tourmaline?

Yes, extended and self parking are offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at The Tourmaline?

Tourmaline Spa Premedion is the hotel's spa and services include massages and body treatments.

Does The Tourmaline have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and a swim-up bar at this hotel.

Does The Tourmaline have a casino at the property?

No, The Tourmaline doesn't have a casino.

Is there an indoor pool at The Tourmaline?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is The Tourmaline good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a swim-up bar.

Are there hot tubs at The Tourmaline?

No, this hotel doesn't have a spa tub.

Does The Tourmaline have a restaurant with a breakfast menu?

Yes, The Tourmaline serves a full breakfast for a surcharge at bbq terrace restaurant.

Does The Tourmaline allow pets to stay for free?

No, pets and service animals aren't allowed at The Tourmaline.

Are there connecting rooms at The Tourmaline?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at The Tourmaline?

No, there aren't any guestrooms at The Tourmaline that offer a balcony.

Does The Tourmaline have a wedding venue on site?

There are wedding services available at The Tourmaline if that's in your vacation plans.

The Tourmaline Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 23 out of 51 reviews
Rating 8 - Good. 19 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 3 out of 51 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a good price. Very clean rooms and very friendly staff.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Anne

Liked: Amenities
Lovely hotel with an incredible view
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Thenkutty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. Staff is really nice. I mean really nice. Pool was decent. Location is a little secluded and quiet, but you can get to town in less than 10 mins in car. Don't use tuk tuks. It's challenge for them to climb the hills. Not a new facility but its maintained pretty well.
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

Ruchira

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this place at all. There was nobody at the reception. Gave us the wrong room. Then we asked for the room that we paid for. They charged exrtra for that. We didn't receive any bed sheets. The best part is I wanted to go the toilet at 4.00 am and found out no water in the toilet and I had to call the manager lady early in the morning but no answer. Terribel place. Avoid this place at all cost.
Stayed 1 night in May 2023
Verified review

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a 5 star hotel

I booked this hotel because it was rated as a five star hotel but it’s far from this. This facility need renovation
Stayed 3 nights in Mar 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Quick stopover

Very welcoming, great service, great food, good room. Pool area would benefit from some love but still ok
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gare du centre-ville mais hôtel agréable
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

APOORVA

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor stay experience
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Samya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place

Very nice and clean hotel!
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful . Loved our stay at the hotel.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The views are worth the journey

The Tourmaline and its partner hotel the Topaz sit high above Kandy with beautiful views over the city. It is reached via a steep, winding road, but the views, and the hotel itself, are worth the journey. Reception was prompt, and all staff were friendly and attentive. The rooms were large and had everything we needed - comfortable bed, luxurious bathroom, strong wifi and good electrical outlets. The breakfast buffet was delicious.
View from bedroom window
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The location was beautiful our room had an amazing view of Kandy.
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view,we came with a rental car -access a bit difficult because of very narrow streets. Hotel id on top of the Hill , you will need a driver/car go Kandy
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent comfortable and spacious Kandy Hotel

Room was spacious with great view. Wifi was not available in the pool area. Staff and service exceptional. Food was superb. Location good for the view not so good for getting around and need to rely on transport and not walking distance to anything so a bit isolated. Probably not quite 5 star although it was excellent.
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain top property. Quiet and calm.spacious rooms and good breakfast
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Dee

Liked: Cleanliness
Wonderful hotel, elegant & serene. Fantastic view. Great staff & service, however gym needs updating.
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location to view the entire city . They have a nice pool, attentive staff and good food for dinner and breakfast.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Madhav

Liked: Cleanliness, staff & service, room comfort

Great hotel, old property

Good service, hotel is bit old
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Raymon Lat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel up in the mountains of Kandy

The Tourmaline was an amazing hotel to stay at. The staff was extremely polite and attentive and it made our stay very comfortable. They provided services we requested like day trips to Sigiriya and the rooms were clean. Very well done by hotel and they made us feel special during our whole stay. Only thing is it's up at the mountains so it's away from the city but they remedied it by providing free shuttle service to the city. Thank you Tourmaline for your hospitality.
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las vistas son fantásticas, la habitación y el desayuno incluido muy buenos y el personal muy atento y servicial
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A sublime two days

We had a wonderful stay at this hotel. We loved the decor and atmosphere of the hotel. Felt relaxed from the moment we arrived and we met by smiles and a refreshing drink. The staff were so friendly and helpful. We enjoyed all our meals there. I wish we had been able to stay longer.
Stayed 2 nights in Oct 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice view from the room and resturaunt. Staff are friendly. I've ordered some food to my room, waiting for 1 hour.
Stayed 1 night in Sep 2018
Verified review

8/10 Good

john

Great place to stay

The hotel is located on the slope of a hill. So, need to keep that in mind when you go out for a walk. Also, access to public transport is limited. The ambience is great. Great welcome. Staff at the front desk were very helpful. The rooms were spacious,clean. It has a lovely view of Kandy. The bathroom has a glass door in common with the room. This can be curtained off with a cane curtain, that has spaces between the canes. A bit awkward if you have children of both genders staying in the same room. There is no lift in the hotel (it is only 3 floors tall) and that can pose a problem when you have someone who cannot climb stairs or there is no bellboy to help you with the luggage ( you need to check out at odd hours) Food is good. The people at the dining area were very helpful and nice Spa is great. Overall a great experience
Stayed 3 nights in Aug 2018
Verified review

8/10 Good

Verified traveler

The greatest thing is that is has a tennis table and a tenis court. Nice pool and good internet.friendly staff. Not such a great breakfast nor menu.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

Great Views and spacious rooms

Excellent hotel, except for the fact we didn’t know that they don’t serve alcohol... if we had known in advance we could have been better prepared and bought our own wine for dinner.
Stayed 2 nights in Aug 2018