Kahala Vacation Packages

Location and price are 5 star worthy. You are getting what you pay for, though. Room is fair. Bathroom is mediocre, except for the shower, which is pretty bad. Hot water takes 5 minutes to come on in the morning. The shower head is too low and puts out very little pressure. I would have still rated the hotel 4/5, but for the mold in the shower. It’s all over the tiles and grout. I was literally able to wipe and scrape it off with my finger. This is inexcusable. Very poorly cleaned. Room 502 if the hotel is interested in fixing these issues.

The room was fully furnished with everything we needed. No washing machine but that was minor. Awesome view. Valet parking was great!!! Will book again.

Room should be cleaned every couple of days

When we got into our family room, and I crawled into my bed it was wet. The sheets were wet with urine from a previous guest before us. The urine had even soaked into the mattress there was so much. I called housekeeping and after 20 minutes I called again because nobody responded. What was most upsetting was that the general manger on duty the next day was not apologizing and saying sorry, he offered to give us a 200.00 food credit. Our family has never been to Hawaii and we paid a lot of money to stay at this beautiful hotel. I expected more from the management and was extremely disappointed in how they tried to compensate for a gross error in preparing our room. If the manager would have said, he was very sorry and offered to upgrade our room or even offer to cover one of our four nights that would have been respectable service. He did end up giving us a food credit equal to one night, but I had to almost beg and plead with him.

This place would be 5 stars if the seating area and table on the porch were the ones pictured in the listing. The owner clearly invested a lot of time decorating their place and appointing the kitchen with lots of dishes and cooking utensils. However, most, ironically, there is absolutely nowhere to sit and enjoy a meal, unless you want to stare at a wall and sit on a barstool. The outside table and chairs are not the one picture, and seem to be available only to drink cocktails, not to eat a meal. We found ourselves, unable to prepare a lot of food and needing to go out to restaurants because there was no seating area.