6/10 Okay
wan
Traveled with family
Jun 29, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were asked to pay a deposit of rm$10 per room but this deposit not returned to me upon check-out so I'm not sure if it's a refundable deposit.
Staff at check-in was pleasant and accommodating.
Asked for a change of room as the first room assigned, there's pool of water in-between the glass surface and wooden table + broken glass corner covered with a plastic sheet. Room smelled terrible too. Staff immediately acted upon our request. 2nd room was ok but noisy since it's at level 1 facing a coffee shop. Still smelled of cigarettes though.
We hv a 2nd room at higher floor, was ok but can smell cigarettes when other guests are smoking in their room. The door doesn't seems to lock well so we were kinda worried. Beds were too soft for comfort.
In one room, water was leaking from the hose when turned on the shower head. Hot water was consistent. Even the sink tap has hot water option. Air con was very cold in one room, but the other room was hot.
There's fridge and water kettle in the room. Shampoo, shower gel and toothbrush toothpaste and bath towels provided. Coffee and tea with creamer and sugar provided. Air dryer provided upon request.
Hotel was within a lane with lots of eating options, you will be spoilt for choices. Environment wise may not be ideal for females especially late at night. Very near city square and the heritage street.
wan
Stayed 1 night in Jun 2025