KSL Hotel & Resort4.0 out of 5.0
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Recent guest reviews
Decent room in terms of size, cleanliness & amenities. But the Housekeeping throw away our personal brushing kit that's placed beside the basin, & the hotel management is not apologetic Nor offer any compensation, the Housekeeping staff came to apologise though. No complimentary breakfast for my child Abd the restaurant cashier staff at breakfast time is rude. All other staffs are friendly though. Dinosaur pool water is dirty.
Linked directly to the KSL mall and a straight bus away from the bus terminal at CIQ, KSL hotel offers so much in terms of convenience. There's also a plethora of food options both in and outside the mall. The rooms are generally clean and comfortable. KSL provides basic toiletries like toothbrushes which I appreciate. I can think of only two downsides of the rooms - 1) they are not soundproof. Sound travels way too easily through the walls - so if you've got a connecting room with noisy neighbors - well good luck sleeping. 2) the air conditioning temperature can't be adjusted. This can be a little frustrating as it would suddenly get very warm in the morning, and too cold at night. Other than that, I'd usually return to KSL as my experience with the service staff has always been quite pleasant. I find that a crucial point in determining if I should return to a certain hotel.
so far so good. air-con was cool. room was clean. location was great.
day time in the room was like a day in a sauna. the room temperature was very warm during the day. toilet shower pipe is leaking. called front desk to solve the aircon issue but nothing changed even after few calls were made. its only the last night when the maintainence guy change the filters and did something to the aircon that I was able to have a cool night sleep.
Hotel is indeed 5 star standard. Our room was clean and comfortable. Staff members are friendly. It is located near 3 shopping centres, with one right next to it. It has a large swimming pool area which it calls Dinosaur Land and entry is complimentary to hotel guests.
we want to go Legoland, so we stay 2 nights in JB. Comparing the hotel in Singapore, JB hotel is much cheaper. And from the JB sentral to KSL resort was just take 15 mins by the bus S1 (only rm1.5). Check in time wasn't long, maybe related to our late arrival. And the staffs are quite friendly. The rooms are clean, tidy, and comfortable. We can have a good sleep right there after spending whole day in Legoland. And there are many restaurant in KSL city. Overall, this stay is quite enjoyable.
Nothing to compliant about the cleanliness or the facilities as it is brand new hotel. Some disappointment that requested for adjoining room on checking in. Counter staff informed we have to wait till 4pm in order for the staff to get ready the room for us. Agreed, come back at 4pm, counter staff reply that adjoining room is not available even if we wait for it......
- Free WiFi in public areas
- Free parking
- Onsite dining
- Outdoor pool
Located in Central District, KSL Hotel & Resort is adjacent to KSL City Mall and within a 10-minute stroll of Holiday Plaza. This 900-room, 4-star resort has a restaurant, a water park, and an outdoor pool. In central Johor Bahru, the resort is also close to Plaza Pelangi and Johor Bahru City Square.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
The 900 rooms are air-conditioned and have coffee makers and free bottled water. For entertainment, guests can enjoy LCD TVs. Free toiletries are also standard.
Guests of KSL Hotel & Resort enjoy a water park, karaoke, and an outdoor pool. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly resort include a fitness center, a sauna, and free WiFi in public areas.