2/10 Terrible
Verified traveler
Traveled with family
Jan 17, 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Safety hazards; Hard to find - We left immediately
Just awful.
The photos of the hotel on the hotels.com website do not reflect the room that we were given, nor the condition of the property. Our primary issues concerned safety hazards:
> Dark and long walkway leading to our room (it was a maze to get to, the woman escorting us said "it is far"). We used our phone flashlights
> Open trenches with inconsistent and uneven tiling for crossing over that we were nervous we would fall into - especially our daughter
> White iron cage that was clunky and difficult to open - we had to open this to access the door to the room
Door was difficult to unlock
> The whole unit was dim and it was difficult to see. Some lightbuls
> The living room - had sliding rug that moved when we walked on it. Once moved it exposed broken tile that we could trip on or get cut by
> More iron bars in the unit
> Our phone reception did not work within the unit - we had to find windows to get reception
Other issues
> The wifi did not work at all
> Isolated and difficult to locate- the road leading to property had one gate that was locked at all times, and we eventually learned we had to drive all the way around the neighborhood to get to a gate that was opened.
> Dirty and dingy. We felt like we were in a jail.
We left within 45 minutes (the time it took us to get enough reception to reach hotels.com and then book another property). I've asked for a refund; we didn't get what we paid for & we didn't stay. I don't recommend Aerotropolis.
Verified traveler
Stayed 2 nights in Jan 2025