The David Citadel Hotel5.0 out of 5.0
Recent guest reviews
We loved this hotel - it felt very homely, the staff was just super friendly and helped us with all our questions and needs. The pool is amazing and the breakfast.. wow I can't believe how much choice there is. I would definitely like to visit the David Citadel Hotel again and I would recommend it to all my friends! Oh and the location is also great, from our room we had views over the old city - so beautiful.
I have been staying at this hotel on a regular basis for the last 12 years and it has got better and better and the rooms have recently been upgraded . From the time you arrive at the front door where Jaime greets you with a big smile to the reception fronted up by Munir Salman to the restaurant where Sameer and Ameer all greet you like a long lost cousin makes this hotel feel like home from home , and for returning guests a member of the family. I find it faultless in every respect. The location is unbeatable. Lawrence Harding.
This is my second stay at the David Citadel. I have spent a total of nine nights at this facility. My first room on the fourth floor just did not cool down. After the first night I was moved to the third floor where the temperature was like a meat locker. This is the way I like it. The rooms are beautiful and the open space is equally well done. The breakfast buffet is one of the best middle eastern buffets I have enjoyed. It makes morning a time relish. Most mornings I either walked or swam laps in the pool. We were there for Sabbath and the hotel serves a nice meal on a day when restaurants are hard to find. Yes I would stay here again. Just remember that sometimes you have to be assertive in your requests. The location is excellent and I was able to walk to most of the destinations that I needed. The guest services staff provided excellent suggestions for activities and food. It is a five star hotel and management should be proud of this. They should inculcate in their staff that smiling service is a good virtue.
Never fails that the citadel provides first class service. Views are amazing and a great pool for families . Food is just as good as everything else! Location can't be beat. Shabbat dinner is beyond words. They are beyond helpful and polite. World class!
The staff at the David Citadel is still the very best in Israel. There is alot of competition out there BUT hands down you won't find anything better. We tell our friends to only stay at the David Citadel and they all come back raving. The amazing view of the Cities ancient walls and the FEEL AT HOME attitude of the staff really makes you feel that they care about you. One of the managers Manuel takes care of us in amazing ways, last year our Airline lost our luggage and Manuel personally made certain that all of our needs were met. He even went to the pharmacy for us. Said for dining takes care of every small detail. he makes certain that all of our personal wants and don't wants are taken care of. I can go on ranting and raving about how wonderful this hotel and staff is but trust me, you won't find a better hotel anywhere in the world. You come back home completely relaxed and pampered. Enjoy
We have been to the David Citadel two times within the past three years, and it has been wonderful each time. The rooms were very elegant and the staff was wonderful. The location is A+, right next to Mamilla Mall and in the heart of Jerusalem. The highlight of the stay was most definitely the breakfasts. Served in a beautiful outdoor area, these breakfasts have everything you can imagine. I highly recommend the David Citadel for anyone traveling to Jerusalem!
This hotel is close to Mamilla shopping and Jaffa Gate. It does a good spread at breakfast and the room I had was excellent. Thank you to the Concierge who passed on that it was our Wedding Anniversary and we were given an upgraded room. The Concierge, well one of them, was very helpful in giving us advice about getting out and about but he was actually the only member of staff who smiled in our 5 day stay. I have marked it down merely because pretty well all staff (except the room domestics) were quite miserable. It took multiple requests for tea at the breakfast table and done senior staff openly scolded the juniors. It wasn't a pleasant atmosphere. Front desk were similarly miserable. The pool looks good and the considerable number of children I the hotel thoroughly enjoyed it. I think a 5 rating would be possible if management trained staff in their customer skills.
The service and attitude of the entire staff is excellent. The facility is well designed and maintained. It all works. Most of all the staff and management really care. A minor internet problem was experienced and they resolved the issue within minutes. In addition, they followed through the next day to see that the issue was really resolved. We have stayed at the hotel many times and each time we are greeted in a friendly manner, Ariel, the concierge, goes out of his way to make certain we are pleased. the door man makes certain we get an appropriate cab, the front desk goes out of the their way to please us, The hostesses in the Executive club are polite, competent, and most helpful, the lifeguards at the pool are friendly and helpful. The food preparers and service go out of their way to please. The hotel management , especially Yardena Leichter make it their business to see that any issues are immediately resolved and that the guest has a most positive experience. The reservations department, Hamutal, is not only competent but her advise is most helpful. The consistency of positive experiences is most enjoyable.
The first person that came and greeted our whole group of 60 guests from New york is Manuel who is the front office manager he was the best him and the staff accommodated all of us and gave us all we needed to feel comfortable from making sure our rooms are not to far away so we can stay within same floor and nearby rooms to families having children and teenagers giving them rooms that will best suit them. Beautiful hotel. And I will stay there all the time in future visits!!!! Thank you Manuel and to all the staff !
We stayed at the David Citadel again on this trip (will stay here two separate times on this trip - one personal, one business) and it is the best hotel by far in the old city. The service is amazing, especially Avi at the restaurant on the 4th floor. Our 18 month old son got ill and everyone on staff was aware of it the next day and went out of their way to ask how he was feeling. From Manuel (manager) to the hotel security to the front concierge, everyone was concerned. They had a doctor call the room within two minutes when I asked for a doctor. Made a terrible situation tolerable because of the staff's support. Food is fantastic, pool is great and staff is unparalleled.
- Walking distance to Mamilla Mall and Tower of David Museum of the History of Jerusalem
- Free full breakfast
- Free WiFi in rooms and public areas
- Onsite dining
The David Citadel Hotel places you next to Mamilla Cemetery and Pool and within a 5-minute walk of other popular sights like Mamilla Mall. This 384-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Jerusalem, the hotel is also a short walk from Tower of David Museum of the History of Jerusalem and Church of the Holy Sepulchre.
Free full breakfast is served each morning from 6:30 AM to 11 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
All of The David Citadel Hotel's 384 soundproofed rooms provide minibars, espresso makers, and free newspapers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and ironing boards are also available.
The David Citadel Hotel features a full-service spa, an outdoor pool, and a children's pool. Valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1939 reviews