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The David Citadel Hotel

5.0 out of 5.0

Recent guest reviews

I stayed at the David Citadel hotel for a business trip in March. Overall, I really enjoyed the experience -- the rooms were spacious and well appointed, the breakfast spread was sumptuous, and the extra touches were great (complementary bottle of wine in the room, embedded tv screen in the bathroom mirror, large terrace overlooking the old city, etc). What really made the hotel stand out to me were a few of the extraordinary staff: from the moment you entered the breakfast buffet and were met *by name* by the very friendly Ramzi to ordering a *perfect* omelet from Ewgeni (as well as delicious pancakes) to immediately having Samir bring your entire group's preferred drinks before you've been sitting for a minute -- add those staff to an incredible spread of interesting local delicacies and classic international staples along with an incredible terrace seating area -- and what you end up with is a simply wonderful way to start each day. While the executive lounge has good appetizer style food and an adequate drink selection, what really makes the experience is the manager -- Tal. She's fun and knowledgeable and knows precisely when to let us be (as we're trying to work through a debrief of the day) and when to chat. By the end of our stay, we were going there as much to hang out with her as for the amenities. The downsides: there were a few issues with the front desk and front door staff. The front door staff repeatedly asked a couple of my colleagues if they were guests at the hotel. I can understand on the first day or two, but if we've been coming in and out every day for a week, I would expect a bit more. At the end of our trip it took literally 30 minutes from when I asked for my bags to be brought down to when I actually got them. I asked that they be delivered outside to our waiting vehicle but instead they stuck them somewhere, which forced me to come back in and ask for them again.

  We stayed at the Citadel David Jerusalem during the Passover holiday April of 2018.   I did suggest to the on duty manager that I would refrain from posting our experience after he assured me that he would immediately deal with the concerns I expressed to him.  That said, I had determined that had the hotel not reached out to me within a week from our checkout, with a follow-up that would ensure improvement, I would then post the experience for the benefit of travellers, concluding that my concerns have gone ignored enough not to communicate any follow-up measures taken at the hotel.   Firstly, we had two rooms booked of which one had a fly and insect problem from the get go.  The management did change the room for us a day and a half later.   Of much more concern however, was what was observed by my daughters in their bathroom when they looked for the bathroom scale.  A pair of men’s underwear were under the sink cabinet belonging to an earlier guest.  It speaks loudly as to the room care undertaken, and the superficiality of cleanliness.   In addition, two days before our departure, I was at breakfast early that morning and the staff was still setting some tables after having prepared the food at the breakfast buffet station.  While filling my plate I heard someone sneezing repeatedly.  As soon as I was about to leave the food station for my table, the sneezing busboy/waiter who was setting the coffee cups on the tables, walks past the food sneezing at the food station while getting the coffee cups, and continued to sneeze as he proceeded to pass the food again returning to set more tables.   It was disturbing on several levels, but also because none of the staff including the food manager showed any concern and it seemed that the sneezing busboy/waiter was not even there.   I went on to chastise the manager insisting he send the sneezing waiter away from the food area, and that he change all the food prior to more patrons coming to breakfast.  Sadly, my words went ignored.   Besides informing the front desk staff immediately after the sneezing incident, I asked for and informed the on duty manager at the time of our checkout.  The manager assured me that he would take the complaints very seriously, and that until then had not heard of it.   The front desk staff suggested some sort of monetary compensation, of which I refused because I did not want my lamentations to be interpreted for an alternate motive and I was very interested in being convinced that the hotel would take my words very seriously.  Keeping in mind we no longer had meals at the hotel, included in the stay or not.   At time of this posting I have not yet seen any communication from the hotel addressing these issues, so I feel compelled to informing my fellow travellers of our experience.   It is a shame....location is very good.

We love to come to the David Citadel and are never disappointed. The staff are top notch: GoAl, the doorman, greets us so warmly, that we feel instantly at home and welcomed. Svetlana, our housekeeper, is incredible and keeps the room as if it were her own. Eugene made the very best omlettes ever ... don't miss them. Ata, in the dining room, is so attentive, bringing us decaf cappuccinos.Thank you to the concierge, Eviatar, for directing us with his good advice, especially how get to the airport with a "sheirut". A very special thanks to Jeremy Dery. Why? My wife was ill Friday night and I was concerned about getting challah and grape juice to our room for kiddush. At that point Jeremy Dery, Guest Relations Manager and Diplomat Coordinator, came out of his office, asked me what room I was in and what was my need. To make a long story short, while my wife was in the bathroom, and while I was sitting on the balcony looking over the Jerusalem walls, 15 minutes before candle lighting time, there was a delivery of a beautiful tray of 2 challahs and 2 grape juice bottles beautifully presented, and waiting for us on our table! The David Citadel Hotel is located prefectly... right at Mamilla ... across from the mall and just a walk to Jaffa Gate, the famous Ben Yehuda Street and the mahane yehuda shuk. It is an upscale sophisticated hotel with rooms that overlook the view of the David Tower. We truly love the David Citadel, our #1 choice in Jerusalem.

I have been a member at this gymn for years, and it is consistently the best gym I have experienced in Jerusalem. Tali and Oria and the rest of the staff are so friendly, and I only have the best compliments to Idan and the competant staff of trainers who make me feel right at home here..... this is clearly my first chioce for a gym in Jerusalem!!!

The hotel is great and the rooms are really nice. But the best part of the hotel is the gym and the instructors at the gym. My wife and I stayed at the hotel for a week while visiting the city. Every morning we would go tot he gym. It is clean, all the needed equipment is there and not crowded at all. Orya is at the front desk at the gym and always made sure I had everything I need. When we came one of the instructors named Idan noticed that I was doing some things a little wrong and corrected me. Then continued to help me throughout all the workout. My morning was amazing for the whole week due to it. Highly recommended!

We have been visiting this hotel as part of a group for many years. It is a beautiful hotel, maintained beautifully, in a beautiful part of town. Here are the other major strengths and some weaknesses: 1. FOOD / DINING: 5-STAR! The master chef, Avi Turgemon, is a highly respected culinary genius. Everything is delectable and scrumptous, always presented with splendor. 2. ROOMS: Beautiful, clean, modern; spacious bathrooms (by European standards); nice amenities. 3. WIFI: free and fairly strong signal throughout the hotel. 3. LOBBY: pretty, but small, and seating is dispersed. 4. HOUSEKEEPING SERVICES: Ok, nothing special. Supervisors are constantly yelling at their subordinant workers. (The hotel is Arab owned - I believe this is a cultural issue.) . But they don't seem to understand that guests really do not want to see or hear managers/supervisors yelling at their underlings. 5. FRONT DESK: nothing special. They try to be polite but don't really get it. The people at the front desk speak to each other in Arabic even while a guest is in front of them. They don't inderstand that this is just rude. (Reminiscent of the Seinfeld Nail Salon episode.) - - If you need to share something confidential with your colleague, you should wait until your guest's needs have been addressed and the guest has moved on. If it is not confidential, then speak in the guest's native language so that the guest does not get the feeling that you are speaking about him/her. 6. CONCIERGE: very good, very helpful. 7. DOORMEN AND SECURITY: Terrific. (Shout out to Lo'el and James). Hotel security is taken very seriously - a very nice feeling. SUMMARY: Beautiful hotel with many strong points. It has the potential to be on par with Ritz Carltons, Intercontinentals, and Four Seasons hotels. But I don't think the owners have enough insight to realize its potential and don't seem to understand what it would take to get them there. Kind of a shame.

We travel to JERUSALEM all my family they offer the rooms in the web site really diferent than they want to give when you arrival. I reserve : 1 PREMIUM DELUXE ROOM with balcony and view to the pool and old city, 1 Family de Luxe room, and 2 PREMIUM ROOMS with view to the new city. We arrive in diferent hours my daugther she arrived at 1:00PM they tell the check in is at 15:00 hrs Ok she wait but they want to down grade because they over booked, I arrive 15:00 HRS and they try to cheat me and down graded to after a long discution the manager find my room, and my another soon who I reserved the 2 rooms they said we over booked and tray to downgrade again, he will arrive at 16:00 Hrs and after a longer discution with the manager appears the rooms at 1:30 AM . But this is not all we stay 10 nigths and do not clean the rooms and refilled the amenities every day only when I send a email to the GENERAL MANAGER of the hotel they clean 2 days and after the same you can write your name in the furnitures. They have in off turist and do not import nothing, it is really spencive and only the price is 5 STARS AND THE LUXE, because the cleanest and the treatment of the DESK MANAGER ARE DEPLORABLE, really bad. We check in 29/03/2018 and check out 8/04/2018.

Stayed at the David Citadel for 5 nights as part of a tour group. Excellent, world class five star hotel. Facilities were kept spotless, rooms very nicely furnished and comfortable. Food excellent and service very friendly, accommodating and helpful. Location, just across from the Mamilla Mall, was perfect, within easy walking distance to the main sights, the Old City, the downtown area and lots of restaurants. A very enjoyable stay and a definite plus for the tour. Rooms were very quiet.

The David Citadel Hotel offers beautifully appointed, clean & quiet hotel rooms, delicious fresh food & excellent service. Mutaz salman is one of my favourite waiters there, he was friendly & attentive with high profissional service in the lobby lounge resturant which has an amazing terrace view on the old ciy! The hotel is located within easy walking to the old city and is directly adjacent to the Mamilla Mall and close to great restaurants.

This is a very fine hotel! The hotel is centrally located with a luxury shopping mall across the street and an easy walk the the Citadel and restaurants Our room on the eighth floor overlooked the entrance but was quiet. Everything in the large room was top notched and worked flawlessly. The breakfast buffet was above average with great variety and everything on it was well prepared. The personnel were always circulating to buss the tables and refill the coffee cups. The restaurants were very good and prices were moderate. We had an early tour one morning and had a continental breakfast from room service that was included in the breakfast buffet.

7 King David St Jerusalem

Hotel highlights

  • Walking distance to Mamilla Mall and Tower of David Museum of the History of Jerusalem
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

The David Citadel Hotel places you next to Mamilla Cemetery and Pool and within a 5-minute walk of other popular sights like Mamilla Mall. This 385-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Jerusalem, the hotel is also a short walk from Tower of David Museum of the History of Jerusalem and Church of the Holy Sepulchre.


Dining

Start your day off right with a free full breakfast, served each morning from 6:30 AM to 11 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of The David Citadel Hotel's 385 soundproofed rooms provide minibars, espresso makers, and free newspapers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and desks are also available.


Property features

The David Citadel Hotel features a full-service spa, an outdoor pool, and a children's pool. Valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 2179 reviews