The David Citadel Hotel5.0 out of 5.0
Recent guest reviews
Stayed two nights here, its a great hotel with all the amenities,I got a room with City view and it was not bad at all. Staff is professional and straight forward. Food is good with lot of options for both Vegetarian and Nonvegetarians
When we booked our Jerusalem stay we wanted to go for either the David Citadel or the Mamilla and opted for the David Citadel because of the pool. Big mistake. Secondly, even the nicest location and stunning rooms (and a pool) cannot make up for incredibly weak service. Concierge staff was charming and skilled, so was house keeping. Staff in the breakfast room, the pool and the doorman were apparently also guests in the hotel because they just didn't do their jobs (it was not shabbat) which is quite confusing when you mind the price tag per night: At breakfast on the terrace a waiter drops a glass which is no big deal but for me it is a big deal when flinders are not cleaned up by anyone in like 20 minutes. When there are 3 doormen being too busy to help with luggage because they are just chatting. That's a big deal for me. In contrast, we went for drinks to Mamilla and were always super pleased with the charming and highly skilled staff which is quite surprising since both hotels are owned by the same group. All in all, I would definitively pick the Mamilla over the David Citadel, not only because of the service level but also because the Mamilla is attracting a less conservative crowd and seems more relaxed.
Stayed 5 nights late December in a premium alcove room connecting to our sons’ identical room. The rooms are ultra modern and very well laid out. We had a great view of the Old City from our balcony, the bathroom was extremely large and luxurious, and the beds were quite comfortable. The thickness of the walls and doors result in complete quiet from the outside world. Breakfast was solid. Service during breakfast was typical israeli- some good, some bad, some completely indifferent. Ate one evening in the restaurant in the second floor lounge, and food was quite good. Due to location and quality, I will stay at the David Citadel for all future Jerusalem visits.
An incredible hotel with amazing service. The rooms were clean and very nice. The staff was extremely accommodating for anything we asked for. Breakfast was great. The hotel was next to an outdoor mall which was great to walk to for dinner or desert.
The hotel staff was very efficient. Said, our waiter in the restaurant was especially accommodating. The rooms were well appointed. The hotel exceeded our expectations. The hotel is very close to the Mamilia Mall which has many restaurants and shops and is very close to the old city of Jerusalem
This is certainly not my first time in this hotel and most likely not the last. Every time I am here I am enjoying, best location . Terrific service! Munir, the front desk manager always welcomes me with a smile and help me to resolve all my needs! The rooms are luxurious and carries everything you need. Food is delicious and the executive lounge is the best place for ending the day. The diamond of the hotel is the view!!! There is no second to the walls of Jerusalem old city. No doubt that it is one of the best... Enjoy!
Our stay at David Citadel Hotel was excellent due to the great staff especially Simone and Hamutal in Reservations and also all the staff in the restaurant. The room we had was spacious and had a great view of the walls of the Old City. We will stay again at the Citadel and encourage others to do so.
The hotel has a perfect location and very nice rooms. But the service was completely disappointing and just unbelievably bad for a hotel of this category. Almost no friendly staff, they treated us like we were unwelcome all the time, answers to (rational and polite) questions were unhelpful (for example for dining options on shabbat). Maybe they are nice to super-conservative people only, but that’s really stupid nowadays. We stayed there 5 days in an expensive room, so we expected some polite treatment at least. We have never experienced something like this in all the luxury hotels we staid in. Now it turned out they also did not send any of the postcards we handed in there and paid for, none of them has arrived. We are really sorry to say, but don’t go there if you don’t want to spoil your stay.
Reserved a room at this hotel through booking.com on a free cancellation basis...but hey debited my credit card erroneously to the tune of $3000. It's now a month and I still haven't got my money back. They have admitted their error but done nothing about it...not reservations,,,,not the chief cashier....not the hotel manager. You would have thought that they would realise that such inaction would put the hotel's reputation on the line - but they seem not to care. It's all shine and smiles when you go there or read their Facebook page - but behind the scenes they're just an bunch of arrogant people who only want your money. Besides being outraged at their failure, I am also a little disappointed that their customer service ethos should be so abysmal! Another organisation with a better and more efficient customer interface would have fixed the problem without this much fuss!
This review is long overdue. This is one of the classiest and nicest hotels I have ever stayed at. I also think it is BETTER than the King David. Amazing facilities, views, and rooms. I want to thank all the staff for their exceptional service especially Shecar Shacham and Ariel and the rest of concierge team who set up my room with champagne and chocolate and balloons for my GF b day.
- Walking distance to Mamilla Mall and Tower of David Museum of the History of Jerusalem
- Free full breakfast
- Free WiFi in rooms and public areas
- Onsite dining
The David Citadel Hotel places you next to Mamilla Cemetery and Pool and within a 5-minute walk of other popular sights like Mamilla Mall. This 385-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Centrally located in Jerusalem, the hotel is also a short walk from Tower of David Museum of the History of Jerusalem and Church of the Holy Sepulchre.
Start your day off right with a free full breakfast, served each morning from 6:30 AM to 11 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
All of The David Citadel Hotel's 385 soundproofed rooms provide minibars, espresso makers, and free newspapers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and desks are also available.
The David Citadel Hotel features a full-service spa, an outdoor pool, and a children's pool. Valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2116 reviews