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Radisson Blu Waterfront Hotel, Jersey

4.0 out of 5.0

Recent guest reviews

The Radisson has a cynical policy whereby they charge guests for air conditioning but have switched it off a in deliberate attempt to save money. Only when a guest complains will they moved him/her to another room. After five nights of not sleeping and regular complaints they sent an engineer to my room one hour before I checked out which is. This has happened to me before at the Radisson and I thought they had fixed the issue but it's obviously their policy. Also very surly, rude and badly trained bar staff.

We have been visiting Jersey at least once a year for the last seven years - such a fabulous and beautiful island! We usually stay at the same hotel however, after so many trips we decided to stay at the Radisson on the Waterfront for a different location. Location wise, the hotel was very good. Excellent for walking into town and so near the beach and quay for gorgeous views of the sea and Elizabeth Castle, which is stunning by night. Our welcome on check-in was very friendly and professional. When we needed help with the disabled parking bays, the young member of staff who assisted was excellent, very polite and professional. In terms of the room, sadly it was not up to the standard we expected for the price. The marked wall and stained carpet and skirting board made the room feel worn and tired, leaving us feeling a little 'grubby' after four nights. The bathroom was clean, but again chipped paintwork and cracked tiles was discomforting. In terms of cleanliness, on arrival all seemed 'OK'. However, little things were drawn to our attention such as not receiving a new toilet roll when clearly we had only half a roll left, yogurt (which we didn't realise we had spilled on a surface until we found it later) not having been wiped away during cleaning and crumbs not having been vacuumed on the carpet. However, I am thankful for the change of bedding in the last day following an accident with Tiger Balm the day before! The towels in the bathroom were clean and the bath mat changed daily. We did not dine in the restaurant, but did enjoy a couple of drinks - although nearby bars were significantly better value for wine and spirits. Overall, I can not say we would stay there again simply because the quality of the rooms and cleaning were not, in comparison to other hotels of a similar room charge, in line with the price we paid. However, it was a good base in terms of location and parking facility.

We stayed here for 4 nights and there was 10 of us in total . We managed to get a table for 10 the first evening and Gillian looked after us very well , the set menu changes every 2 days apparently and was reasonable value - it would be good if the hotel could offer a deal for eating at the hotel for the duration of your stay as others do in st helier The breakfast team managed to sit us all down together which was no mean feat as it was extremely busy on the last day we were there people had to eat breakfast in the bar area ! The buffet has a very wide choice and you can order fresh cooked items as well - my tip is to get to breakfast early !! The room cleaning teams always said hello but this team need sharpening up a bit as we all had items not replaced at various times - the rooms were cleaned well The pool and gym are small but functional and the lockers could do with replacing The reception team were helpful although they could do with going the extra mile - I asked about the beach bus and she said I have no idea call the bus company - rather than ringing them for me ! On our departure we had booked taxis via reception and only 1 of the 3 turned up - the hotel used citicabs and they denied taking the booking despite the first driver knowing we needed 3 taxis - the receptionist called a different company and they turned up and saved the day as we nearly missed our flight ! I don't think the hotel should use citicabs if they act like this Overall it's a good hotel - it could be a 4*+ with a bit of tweaking here and there

I have stayed in this hotel around 8 times previously and have to express my serious disappointment on my recent visit which was nowhere up to the standard of previous visits or that of my excellent pre-flight stay at the Hampton Hilton Gatwick. Our rooms at the Radisson were tired and dated and need of refurbishment but my biggest concern was the quality and level of service in the bar/restaurant area. We stayed the weekend after the Battle of Flowers and on the first night of our arrival struggled to get a table in the restaurant despite it appearing half empty. The second night we gave up and had a bar meal. Due to the Radisson hosting and after event for the Battle (which seem to monopolies the staff) I gave up on the table service in the lounge area and fought my way at the bar with the function guests to get any level of service. Could I suggest that if the Radisson chooses to increase prices during the period of particular popular event (Battle of Flowers, Airshow etc) they might consider employing extra staff to provide a minimum level of service to their customers.

What a fabulous location! Beach and harbours right on your door step, fabulous views of Elizabeth castle. Used the restaurant, terrace and room service during our stay and all were good. Lovely public areas and bedrooms. Hotel pool a little on the small side, no jacuzzi area either and it was quite busy when we went, so swimming was a bit tricky. Plenty to do within walking distance of the hotel, town centre only a few minutes away, you don't even notice the walk there as you are busy looking at the scenery as you go. Hired a car as we had flown in, so the onsite car park was really convenient, hotel is in a good location for the port too. We will definitely be back. Only one slight irritation, on our last night we went in the restaurant again and only half of it was in use as the bottom half had been shut off and hired out to some running group, who seemed to be having some kind of presentation night, that's not my issue, but the noise from their jeering , clapping, commentary and p.a. system was annoying to say the least whilst we were trying to eat our evening meal and the occasional swear words they used was highly inappropriate when dining with children present! The fact they then inconsiderately used the remainder of the restaurant as a shortcut to walk in and out of that area and even had children riding on scooters through the restaurant at one point! Disappointing on our last night but we didn't let it spoil what had been an otherwise fabulous stay! Need soft closing fittings putting on some doors as there was some door slamming heard from other rooms and I am guilty of slamming our doors accidental too.

This was our 3rd visit and we weren't disappointed. We were celebrating a milestone anniversary and had champagne in our room + chocolates/fruit delivered shortly after our arrival. The staff were very attentive and nothing was too much trouble. In particular Kamil provided outstanding service and was a credit to the company.

Hotel was poor value for money. Many of the bar/restaurant staff spoke so little English that they were unable to comprehend basic requests. Room was adequate although nothing outstanding to mention. Would not use again or recommend to anyone. Expensive price for stay but their rates are totally unjustified given the standard on offer.

This review is purely for the terrace service for the restaurant, didn't even enter the building. Sat there with a friend and was presented with a menu within five minutes, however no member of staff returned to take our order. It was pleasant weather so waited 15 minutes further to accommodate them as we're reasonable humans, then a table arrived for maybe six people and staff attended them ahead of us. We just left. Won't be going back, very bad first impression. Management needs to review staffing looking at other reviews, same story.

Let down by poor restaurant, disorganised in the morning and waiting time and food quality during the rest of the day. Notably poorer than previous years, evening meal menu very limited compared to what it was and way over priced. Bedroom maintenance poor. Location great and that's what sells it, anywhere else, wouldn't go back again.

good rooms but bad dinner/restaurant. the rooms looked good but the food was bad and cold and multiple customers were walking away unhappy to find the manager. the gym was nice and the staff were friendly.

Rue De L Etau St. Helier Jersey

Hotel highlights

  • Walking distance to Elizabeth Castle and Jersey Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Radisson Blu Waterfront Hotel, Jersey places you within a 15-minute stroll of popular sights such as Elizabeth Castle and Jersey Museum. This 195-room, 4-star hotel has a marina, a full-service spa, and a restaurant. Located centrally in St. Helier, it's also close to Jersey War Tunnels - German Underground Hospital and La Hougue Bie.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Radisson Blu Waterfront Hotel, Jersey's 195 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport Egyptian cotton sheets. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

Guests of Radisson Blu Waterfront Hotel, Jersey have access to a marina, a full-service spa, and an indoor pool. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a rooftop terrace, and free WiFi in public areas.

Room options

Panoramic Suite, 1 Bedroom, Sea View

King 1 | Sleeps 4

Suite, 1 Bedroom, Sea View

King 1 | Sleeps 3

Business Class Room, Sea View

King 1 | Twin 2 | Sleeps 3

Standard Room, Sea View

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 2358 reviews