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Jacksonville Plaza Hotel & Suites Airport

2.0 out of 5.0

Overview Reviews Amenities & Policies

3.3

out of 5

Average Guest Review

See all 260 reviews

Room cleanliness 3.5

Service & staff 3.5

Room comfort 3.5

Hotel condition 2.5

This hotel is most popular for:

Recent guest reviews

Overpriced for ammenties offered. Looks like an old facility but it seemed to be recently remodeled. Narrow hallways and room entry layout was crowded. Breakfast was cold foods other than toast and oatmeal. Tap water (rather than filtered water) was used to make the coffee. The water in this area has a sulphur taste and is amplified when used for coffee making it almost unpalatable.

This is my go to hotel for a short stay. Breakfast, free WiFi and a fridge and microwave you can not beat. It’s walking distance to things too

Stayed only for one night because: The red cover they put on top of the bed was dirty and covered in stains. The bathroom faucet handle was sticky and had not been cleaned before our check-in. The shower didn't drain, so by the time you finished taking a shower you were standing a puddle of dirty water.

Roon clean but smelt like cigarettes and mold. Used body spray to freshen up the room. For a quick over night it was convenient bur wouldnt stay for more time.

My stay at this hotel was cool!! Every tiime I come to Jacksonville, this is where I stay. I've never had a problem with the staff or the cleanliness of my room. The wifi works great and outside of the parking, I have no complaints. The value is fine as well. I'll be back to reserve a room here again.

My experience at the hotel were pleasing.The staff were welcoming.The continental breakfast were pleasing.The breakfast consist of a fruit,yogurt,bagels,oatmeal,cereals,milk,juice,muffins and etc.The bed were very comfortable.The rooms can use a little more dusting.I didn't have a problem with hearing too much noise.I enjoyed my stay.My price wasn't too bad because I used reward points.It was worth the stay because the room had refrigerator,cable,good wifi, microwave and etc.I know everyone have their own opinions of hotel stays;but I can truly say I were pleased.Only thing that I did not like is that they have one cart to take your items on if you have more than you can carry.Some people take the cart and do not bring it back down when done,so then you have to make more than one trip taking your items to room or from room.BE ENCOURAGED AND IF YOU VISIT;I HOPE YOUR STAY BE AS GOOD AS MINE!

The room smelled moldy and the carpet and bedding felt damp, the carpet was discusting (did not want to walk on it without shoes). Room needs some serious updating, paint etc. With check in the person was on the phone And barley spoke to me, just pointing to where i needed to sign. Breakfast was ok, not a great variety, only 1 fruit type to choose from. The price paid for this room did not reflect the quality expected

Small room, but with everything you need. staff are nice and helpful. Overall it's pleasant experience

Convenient, comfortable - affordable Avoid the price gouging from thr big name brand chain hotels - stay here!

Near I95.plenty of parking.small room but great price & clean. Staff friendly.nesr restaurants & airport. Sign old.almost scared me but be brave. aw/hhi

Stayed for 1 nite, have stayed here before and I would recommend it to anyone

Poor conditions of the facilities for the above average price. The rooms are very deteriorated.

My stay was just one night. Room was clean and comfortable. Check in and was fast and easy.

We waited to long to book our hotel for our early am flight and we wanted to stay next to the airport so this is the hotel we ended up with. I cannot recommend this hotel. The room was dirty and the bath tub/shower had lots of mold. It was a very basic room. The good things about the hotel were it was close to the airport, served a continental breakfast and the lady at the front desk was nice.

Switched 2 rooms and each room smelled super moldy and the bed sheets and blankets look unwashed and very dirty. Front desk attendant was pleasant and accommodating thankfully and was able to switch my room twice. The hotel needs a complete make ocer and was misleading with pictures. Pictures were probably from 15 years ago

We needed a room near the airport and this one was only a couple miles away the staff was courteous and we enjoyed our stay

Room was great but we was close to reception desk so it was noisy but would definitely recommend to anyone room was nice & cool had everything we needed everything was in good condition needed a wider shower curtain in shower but that's only complaint I have it's nice that it was close to airport that's reason I choose it but I was very pleased all around

I paid in full 1 week prior to my stay. When I got there, they needed my card to place a hold on it. Unfortunately I had to cancel card on my 16 hr drive there because it was lost. They waited until 1 in the morning to wake me up and have me prove my payment by emailing them a photo from my bank statement. We could of handled this before I want to bed, seems how I arrived there at 3pm. The guy was polite and apologetic the next day at check out, but I was highly disappointed seems how I had just went 2 days without sleep and I suffer from insomnia. I was finally asleep when they kept calling my room at 1am. Next time, just make sure it is handled at check in please

First room we got put in reeked of mold and made us feel ill. Staff graciously moved us to another room which was better. However, when we got to the room someone else appeared to be in it. We could hear voices and the built lock was locked. Maintenance went up to check it and told us that it was fine. The next time we went up we had no issues getting in the room. We also noticed the door next to our first room had a bloody hand print on it. Just an odd experience in general.

Beside the location being close to the airport, nothing else's was good. The room very uncomfortable bed , small bathroom. Shower was slow water. Towels were very cheap. Breakfast was terrible.

Hotel highlights

Free continental breakfast
Free WiFi in rooms and public areas
Free parking
Free airport shuttle

Located within a mile (2 km) of River City Market Place, Jacksonville Plaza Hotel & Suites Airport is within 3 miles (5 km) of Oceanway Community Center. This 100-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Pecan Park Flea and Farmers' Market is also nearby.

Dining

Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM. Get a pick-me-up at the coffee shop/café.

Rooms

Jacksonville Plaza Hotel & Suites Airport's 100 air-conditioned rooms provide MP3 docks, microwaves, and refrigerators. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and desks.

Property features

At Jacksonville Plaza Hotel & Suites Airport, guests have access to a fitness center, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. Additional amenities include a computer station, laundry facilities, and a picnic area.