Love everything but the price
This hotel is not in the greatest area and right next to the train tracks. The AC units are old and the fan blows on and off all night. Plumbing, flushing and sinks from other rooms can be heard in your room making sleeping very difficult. Will not stay here again.
Very clean
I have stayed here before. Always clean, quiet and nice staff. Very near MD Anderson and restaurants.
Nice propoerty, friendly staff, great location. Rooms were clean and comfortable. You’ll pay an additional $10/day to park, but overall a nice place to stay in Jax, which is hard to come by!
Enjoyed a quiet stay. Room blocked out a lot of noise. Walking down hall we could hear a very loud neighbor, but once we got into out room - peaceful and quiet!
Really great checkin and checkout. The room smelled and looked clean. I felt safe and secure, plus very convenient to MD Anderson Downtown Jax.
Every employee was exceptionally friendly and helpful.
The front desk staff was exceptionally friendly, welcoming, and helpful.
Friendly, Quick response to replace a malfunctioning tv
The hotel was clean and updated but there was a lot of suspicious activity going on around the hotel. There were some people sleeping outside of some of the nearby businesses.Going into it we we didn't know the area well and would have chosen elsewhere if we had known better. There was an incident as we were checking in which a woman said that a strange man was in her room. As we were walking to our room he was being escorting out of the building. The whole situation left us feeling uneasy.
Great hotel definitely be staying again. Me and my family of 6 love it
Friendly staff, near to everything, nice breakfast
Located in Southside, Hilton Garden Inn Jacksonville Downtown Southbank is within 2 miles (3 km) of popular attractions such as Florida Theatre and Times-Union Center for the Performing Arts. This 123-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the bar. Order from room service to satisfy your hunger without leaving your room.
All 123 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and safes.
Guests staying at Hilton Garden Inn Jacksonville Downtown Southbank enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 15.00 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.
Love everything but the price
This hotel is not in the greatest area and right next to the train tracks. The AC units are old and the fan blows on and off all night. Plumbing, flushing and sinks from other rooms can be heard in your room making sleeping very difficult. Will not stay here again.
I am sorry to see that you were not able to get a restful night, we normally don't have this complaint, but we can try to accommodate you to a more quiet room in the future if you give us another opportunity.
Very clean
Love to hear that you found our hotel clean! thank you.
I have stayed here before. Always clean, quiet and nice staff. Very near MD Anderson and restaurants.
Nice propoerty, friendly staff, great location. Rooms were clean and comfortable. You’ll pay an additional $10/day to park, but overall a nice place to stay in Jax, which is hard to come by!
Enjoyed a quiet stay. Room blocked out a lot of noise. Walking down hall we could hear a very loud neighbor, but once we got into out room - peaceful and quiet!
Really great checkin and checkout. The room smelled and looked clean. I felt safe and secure, plus very convenient to MD Anderson Downtown Jax.
Every employee was exceptionally friendly and helpful.
Thank you for staying with us and makes us thrilled that you loved your stay! Please come back to see us, there are seasons that the market may be lower.