Handicap Room 1 King Non Smoking
from $95
BridgePointe Hotel & Marina
2.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 73 reviews
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Recent guest reviews
We enjoyed our stay. The room smelled a little funny, but nothing super bad. The Breakfast room had a great view, but seemed understaffed. The one person was running like crazy to keep everything on the breakfast line full.
Air conditioning stopped working. Move to another room. Dirty coffee pot. Upholstery in lobby dirty. Broken tissue box falls if touched.
The pool was not open due to minimal maintenance required and breakfast was very limited
This hotel is right on the river. It's also a marina and I enjoy watching the sailboats come and go. It is right next to the bridge into New Bern and I get a kick out of watching draw bridges go up and down. Got to watch it twice. If you love being by the water, you can't beat it. They have a lighted walkway up to the bridge and lucky for us, it was a full moon. We walked up to the bridge to see the moon and reflection on the widest part of the river.
Fast and nice service, nice views! would recommend them to friends.
The hotel was fine. The continental breakfast was excellent. I enjoyed walking around the marina. They had an excellent fireworks show on the fourth.
On a business trip, it was perfect for my stay. Will book again if will be in the area
The room was comfortable, The bathroom was not clean but we got in late so i just dealt with it, but when mentioned to the front desk the next morning, the staff was very rude.
Had a great time, the family and I spent some quality time together and the people were very nice. Plus its close to water which made an awesome sunset.
Exceptional staff. Courteous, friendly. Will be back
The first floor was noisy from guests with animals and noises from the bar. Also, room service was very loud with knocking on doors near mine. And there weren't outlets near the mirrors, which I needed to get ready.
This hotel needs to be updated. Some areas definitely smell of old smoke. Bathroom did not have a lock on the door. TV was outdated... I was billed by Hotel and Orbutz. Still trying to get that resolved...
The rugs are worn and wall papers needs to be replaced. Lots of work done on marina but not the hotel. Location, Location, Location are the hotel's main assets. The free breakfast is barely adequate - the food is not fresh - all bakery items have been frozen several times. The front desk staff is super with a great sense of understanding and humor. Average value is my call.
Overall, a very good value for the area ;we would return. Only complaint was that carpeting in room/floor our was REALLY needs to be cleaned...mud sand and grime evident.
We have been guests over the years periodically and never have had a problem. It is somewhat dated and lacks some newer technology , but to us as guests that is not the top priority.
The staff was very friendly and helpful. The location is great for visiting New Bern and just relaxing. Plus the hotel is very easy to find.
We arrived early and was able to check in then, which was really nice! The staff was super friendly every time we engaged with them. The room was very clean! The view is what really sold us on this place! You can see water with some of the most amazing sunsets from just about any room in the building!
Location was great, close to town with a view of the marina. Room was clean and comfortable, but nothing fancy. Breakfast was much more than expected. Had hot waffles, muffins, cereal, danish, bagels, juice, coffee.
Location was not in town, but the water view was nice. The hallway/rooms smelled funny like mold. The continental breakfast was blah. I will probably never stay here again.
We enjoyed our visit to the BridgePointe Hotel, The staff was super friendly - and, although the hotel was older, it was very clean, and the room was spacious. The bed was comfortable with great pillows. We appreciated the coffee maker and mini fridge in the room. Wi-fi reception on the 4th floor was very good. The free continental breakfast offerings were limited, but were served in a large room with plenty of space, and food was well displayed and stocked. The hotel is very conveniently located, and even has an Outback Restaurant within walking distance. We will definitely return!
Guest reviews for BridgePointe Hotel & Marina
overall great for the price
Everyone
We enjoyed our stay. The room smelled a little funny, but nothing super bad. The Breakfast room had a great view, but seemed understaffed. The one person was running like crazy to keep everything on the breakfast line full.
not worth the money. bed covers not fresh stained
Everyone
Air conditioning stopped working. Move to another room. Dirty coffee pot. Upholstery in lobby dirty. Broken tissue box falls if touched.
beautiful views - clean room
Everyone
The pool was not open due to minimal maintenance required and breakfast was very limited
on the river.
Everyone
This hotel is right on the river. It's also a marina and I enjoy watching the sailboats come and go. It is right next to the bridge into New Bern and I get a kick out of watching draw bridges go up and down. Got to watch it twice. If you love being by the water, you can't beat it. They have a lighted walkway up to the bridge and lucky for us, it was a full moon. We walked up to the bridge to see the moon and reflection on the widest part of the river.
Review comment
Jennifer Michels responded on Apr 5, 2016
We really appreciate your wonderful review, thank you Beth! We are thrilled you had a chance to enjoy the view and some of the more relaxing aspects of being on the river. If you have a chance to stay with us again and would like to sit outside while having a cigarette I wanted to let you know there is a picnic table next to the pool in a grassy area and there is a picnic table in the front of the hotel next to the pond. As an ex smoker myself I understand the need to have a clean, safe place to smoke outside. Thank you again, your comments mean the world to us.
Everyone
Fast and nice service, nice views! would recommend them to friends.
Review comment
Jennifer Michels responded on Mar 10, 2016
We are very appreciative of the 5 stars and wonderful review, thank you! We truly do strive to give a five star stay to all our guests and are thrilled that was your experience. We hope to see you back soon!
4th of july
Families
The hotel was fine. The continental breakfast was excellent. I enjoyed walking around the marina. They had an excellent fireworks show on the fourth.
perfect for my stay
BusinessTravelers
On a business trip, it was perfect for my stay. Will book again if will be in the area
first time in new bern
BusinessTravelers
The room was comfortable, The bathroom was not clean but we got in late so i just dealt with it, but when mentioned to the front desk the next morning, the staff was very rude.
family trip
Families
Had a great time, the family and I spent some quality time together and the people were very nice. Plus its close to water which made an awesome sunset.
overnight
BusinessTravelers
Exceptional staff. Courteous, friendly. Will be back
I am so happy you enjoyed your stay with us and that you had a chance to enjoy New Bern as well. I'm so glad you enjoyed the staff and the clean rooms. I hate that you were not able to enjoy the pool. We try to keep it open most of the year but we're making upgrades to that as well and have been hampered by lots of rainy weather. Now that has passed we're not anticipating anymore delays and it will be open by the official pool opening date of Memorial Day, I hope you have an opportunity to come back and jump in!