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Hotel Emporio Ixtapa

3.5 out of 5.0

Recent guest reviews

The check in and check out process was quick and efficient. The service staff from the bell people to the service maid were all very friendly and helpful. Our room was clean, everything worked properly and we had a fully stocked frig, if we needed anything. There was also a tray of "botanas" or snacks if we needed (not complimentary). We also had 2 free bottles of water daily. We did not get the "all inclusive" package, but you can always purchase a meal if you want. The adjacent restaurant has a great menu and great view of the ocean. Truly enjoyed sitting looking over the beach/ocean. We also had a room with a beautiful view!

The staff were nice. The air conditioner was super good and better than most places we have stayed. Its right accross street from most resturants so you can just walk.

Great location on beach, nice pool, and close to restaurants and shops.

it was very good we have stay @ 5 hotels in Ixpata and found this one to the best nice hotel on the beach

Not a new hotel but staff work hard to keep it clean. Air conditioner barely keeps up during the day, but great a night. Staff are fantastic .....

Beach is the hotel's backyard. The beach spans about more than one mile end to end. It is a very clean walkable beach, sometime has nice surf for doing body surf. A few local do beach fishing for fun.

This place could be pretty good if you get an ocean view room. The Mountain View rooms face toward a place called Senior Frogs and it is very loud. The party at Senior Frogs seems to start about midnight and doesn't end until 4:00 am. You CAN NOT sleep with the window open and you need ear plugs with the windows closed. It is really that loud! Avoid a mountain view room if you intend to sleep at night. On the positive side, the staff was great and friendly. The place was clean and well kept. The location was great for going into Ixtapa to eat. My only gripe was having Senior Frogs making so much noise.

The hotel fills in empty rooms with 3 and 4 day packages to locals at a discounted rate with a lot of young children. These guest did not use the intended babypool on premises due to the main pool bar and guest being all inclusive. Babies in diapers constantly in main pool . Kids taking all seats at swim up pool bar.

Been coming here for five years Greatest location

The hotel did not meet the expectations at all. When I arrived with my confirmation number they did not have my room ready they had given it to someone else. Even with my reservation paid and my reservation number in hand they took past an hour to get me settled in a room that was not what I paid for it was not worthy of staying there. The counter receptionist did not even apologize for their wrong doing and plus they never did anything to get me to the actual room I had paid for.

Have stayed here many times... overall a great value. Hotel staff is excellent. Have had trouble in the past with the A/C possibly not working well.

I enjoyed our stay very much, the rooms were very small but clean. I didn't like the food in the "fancy" restaurant. The buffet was much better. We had the all inclusive which i thought was great because we could eat and drink all day. Only complaint on that was that the all inclusive does NOT include domestic beer such as VICTORIA OR MODELO OR CORONA. I liked the location because it was in walking distance of the bars out on the street. The pools were also okay. Most of the staff was very nice and attentive.

The hotel location is great. It is a close to many bars and restaurants. The room was comfortable and clean. This is the third time we have stayed at this hotel and intend to return next year (unless it becomes totally all inclusive.) The only drawback was guests saving chairs early in the morning and only using them for a few hours in the afternoon.

Hotel was decent for the price. Awesome location. Pool is just average with no real deep area. Pool chairs need replacing but if you get up early and get a bed, which there are about 8 of, they are comfortable! We had one issue and that was with laundry. The hotel would never give us an exact price for how much it would cost to do a load of laundry. No rate sheet or anything even though we asked multiple people, multiple times. One person told my husband it was about 40 pesos ($3.00) a load. I sent some clothes to be washed, equivalent to a small to medium size load had I done it at home. When it was done the bill was $60.00 for that one small load. We were very unhappy and spoke with management. Eventually they lowered it to $35.00 which I was still very unhappy with for the size of the load. So, be careful if you want any clothes washed.

The hotel was clean and all the staff was very friendly. Our group of 15 caught several deep sea fish and the president of the hotel made arrangements to have our fish cooked in several different ways two nights during our stay cost (6.50) per person. The pools were very clean and the waiter staff was very accommodating. Wifi was spotty at best, but that was nice because the girls couldn't be on their phones all week. The food was good, but it seemed like a lot of the same foods. The fruit was amazing and fresh.

Great location on a beautiful beach. Pool was kind of small. Unlike the description, there is no internet in the room. You have to go to the lobby. The room was small. Water pressure was not very good. Price and location were excellent.

I stayed in the Emporio for 5 nights in May. The location was good for Ixtapa (just across the street from the main restaurant area), the beach is beautiful, and it was a good value. On the other hand, it really seemed geared towards an all inclusive crowd, and the service didn't seem as good for guests on a "European plan." But overall, I would recommend it, particularly in a shoulder season (like May, when most of the crowds have gone but it is still good beach weather).

The location of this hotel makes it a jewel and treasure. The pool and beach location are beautiful. Its in walking distance to many things and public transport is available outside the hotel too. The staff has beautiful, compassionate and servant hearts. The food was good and service they were right on top of things. The staff was really attentive and willing to help with everything. For the value and price, it is more than worth it. We had a mountain view and it is less but still an amazing view and we had an ocean view too, from the side. The best of both worlds. The really only thing that bothered me was when the AC was on it smelled like mold so I think they just need to clean the vents, others didn't think so but I did. But really a minor detail compared to the great staff, and service we received.

Family vacation, nice value, good service, a bit old

Had a wonderful time in Ixtapa. The Emporio is a very clean and friendly place. They have bikes to be used for free on the biking trails just across the street. The staff is very helpful at all times of the day. The food was great, we ate at sunset right by the ocean. Would recommend this place to young & old alike.

Boulevard Ixtapa S.n. Ixtapa GRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Hotel Emporio Ixtapa places you within a 10-minute stroll of Magic World Aquapark and Delfiniti. This 219-room, 3.5-star resort has a private beach, a full-service spa, and 2 restaurants. In central Ixtapa, the resort is also close to Marina Ixtapa and Ixtapa Golf Course.


Dining

Enjoy dining at one of 2 onsite restaurants including Condimento, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.


Rooms

Hotel Emporio Ixtapa's 219 rooms are air-conditioned and provide iPod docks, minibars, and laptop-compatible safes. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are other standard amenities.


Property features

Guests of Hotel Emporio Ixtapa have access to a private beach, a full-service spa, and an outdoor pool. If you plan to drive, free valet parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.

Room options

Superior Room, Mountain View

King 1 | Full 2 | Sleeps 4

Superior Room, Ocean View

King 1 | Full 2 | Sleeps 4

Super Saver

King 1 | Full 2 | Sleeps 4

Junior Suite, 2 Double Beds, Ocean View

Full 2 | Sleeps 5

Guest reviews for Hotel Emporio Ixtapa

Everyone (9) Couples (28) Business (2) Family (9) Friends (6) Other (3)
5

relaxing and comfortable stay and friendly staff

Everyone
Room with a view

The check in and check out process was quick and efficient. The service staff from the bell people to the service maid were all very friendly and helpful. Our room was clean, everything worked properly and we had a fully stocked frig, if we needed anything. There was also a tray of "botanas" or snacks if we needed (not complimentary). We also had 2 free bottles of water daily. We did not get the "all inclusive" package, but you can always purchase a meal if you want. The adjacent restaurant has a great menu and great view of the ocean. Truly enjoyed sitting looking over the beach/ocean. We also had a room with a beautiful view!

By , from Champaign, IL on May 29, 2017

Review comment responded on May 31, 2017

Dear Miss Brenda, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff. Best regards,

4

good hotel

Everyone

The staff were nice. The air conditioner was super good and better than most places we have stayed. Its right accross street from most resturants so you can just walk.

By , from minnesota on Mar 10, 2017

Review comment responded on Mar 13, 2017

Dear guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

4

nice hotel.

Everyone

Great location on beach, nice pool, and close to restaurants and shops.

By , from Champaign, IL on Feb 23, 2017

Review comment responded on Feb 25, 2017

Dear Guest: Thanks for your comments, we value your time to answer about your experience in Emporio Ixtapa, we are working improving the variety of our food, and we are working in our furniture to enhance your experience on your next visit, the team Emporio Ixtapa are in constant training to give you best service and better information of our services, we hope to receive you soon at emporio Ixtapa to see the changes by yourself that you suggest Best regards,

4
Everyone

it was very good we have stay @ 5 hotels in Ixpata and found this one to the best nice hotel on the beach

By on Feb 20, 2017

Review comment responded on Feb 22, 2017

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff. Best regards,

5

nice and right on the beach

Everyone

Not a new hotel but staff work hard to keep it clean. Air conditioner barely keeps up during the day, but great a night. Staff are fantastic .....

By on Feb 19, 2017

Review comment responded on Feb 22, 2017

Dear Guest: The team thanks you for your comments, we have an improvement program, we are confident that the rooms and general areas will give better impression on your next visit, we have a new program with innovations that will give more variety of products and services of our great team, I hope to see you soon at your house in Ixtapa beach Emporio Hotel you will see positive changes, anything you need during your stay I am here to serve you!!! Best Regards!

5

buffet restaurant with sea view, beach side

Everyone

Beach is the hotel's backyard. The beach spans about more than one mile end to end. It is a very clean walkable beach, sometime has nice surf for doing body surf. A few local do beach fishing for fun.

By , from California USA on Feb 18, 2017

Review comment responded on Feb 22, 2017

Dear guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us. We are working in program Internet for a better service. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Best regards,

2

don't choose a mountain view room!

Everyone

This place could be pretty good if you get an ocean view room. The Mountain View rooms face toward a place called Senior Frogs and it is very loud. The party at Senior Frogs seems to start about midnight and doesn't end until 4:00 am. You CAN NOT sleep with the window open and you need ear plugs with the windows closed. It is really that loud! Avoid a mountain view room if you intend to sleep at night. On the positive side, the staff was great and friendly. The place was clean and well kept. The location was great for going into Ixtapa to eat. My only gripe was having Senior Frogs making so much noise.

By , from Minnesota on Feb 17, 2017

Review comment responded on Feb 22, 2017

Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us. We are working in program Internet for a better service. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa Best regards,

3

too many babies in diapers in main pool.

Everyone

The hotel fills in empty rooms with 3 and 4 day packages to locals at a discounted rate with a lot of young children. These guest did not use the intended babypool on premises due to the main pool bar and guest being all inclusive. Babies in diapers constantly in main pool . Kids taking all seats at swim up pool bar.

By , from illinois on Feb 4, 2017

Review comment responded on Feb 22, 2017

Dear Guest: Thank you for the time it is taking to leave us your comments, which are of utmost importance for us. It is very unfortunate that these incidents have occurred during your stay, we are currently working on a program of continuous improvement every day, as well as in the training of our staff. All this in order to provide the quality of service that our customers require. We hope you will give us the opportunity to once again offer our hospitality and you can see the improvement in our areas and services during your next visit. Best regards,

5
Everyone

Been coming here for five years Greatest location

By on Dec 3, 2016

Review comment responded on Dec 22, 2016

Dear Guest: Thank you for your preferrence, for us is a very pleasure to service. See you next year. Best regards.

1

emporio was horrible.

Couples

The hotel did not meet the expectations at all. When I arrived with my confirmation number they did not have my room ready they had given it to someone else. Even with my reservation paid and my reservation number in hand they took past an hour to get me settled in a room that was not what I paid for it was not worthy of staying there. The counter receptionist did not even apologize for their wrong doing and plus they never did anything to get me to the actual room I had paid for.

By on May 27, 2015