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Recent guest reviews

I don't like that people reserve the chairs on the swimming pool and the beach. people reserve the chairs with out using them

Everything was perfect- very clean always are doing things to improve it

The staff was very friendly and accommodating. The location of the Emporio is Perfect for walking access to the restaurants and shops in Ixtapa.

The staff was attentive to our needs, the buffet breakfast was very good

Everything was amazing , clean , beautiful & definitely a great experience. I felt safe & well taken care of , great customer service will definitely go back next year

Felt like Home away from Home. Staff very friendly, helpful and personable.

Excellent property overall. Service was great. Could have railings for steps, etc.

I liked the ocean view and I didn’t like there was no balcony.

Did not like the water temperature and pressure in the bathroom. Also the elevators and toilet were smelly and unclean.

Our shower was dirty and the water was the entire time stocking in the shower. I spoke with somebody from the staff member and told me that they will send somebody to fixed it but never happened. The member staff from the counter are amazing. Always smiling and very kind with others.

This is the second time we have stayed at the Emporio- I can say that there is nothing I could say we would change- Excellent Service-Food- Staff Everything was awesome- One thing that would be nice is to have a balcony- But that is the only thing- We will be back!

Bellmen and Beach servers were friendly and welcoming.

The rooms are nice but no hand towels and the refrigerator did not get cool I like at night they have a band and a dinner. outside.

Boulevard Ixtapa S.n. Ixtapa GRO

Hotel highlights

  • Steps from El Palmar Beach
  • Free WiFi in rooms and public areas
  • Free uncovered valet parking
  • Onsite dining

Hotel Emporio Ixtapa places you next to El Palmar Beach and within a mile (2 km) of other popular attractions like Marina Ixtapa. This 219-room, 3.5-star resort has a private beach, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at one of 2 onsite restaurants including Condimento, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.


Rooms

Hotel Emporio Ixtapa's 219 rooms provide iPod docks, coffee makers, and laptop-compatible safes. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Hotel Emporio Ixtapa have access to a private beach, a full-service spa, and an outdoor pool. Free valet parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.

Room options

Superior Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Super Saver

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Superior Room, Mountain View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Hotel Emporio Ixtapa

Everyone (26) Couples (34) Business (2) Family (17) Friends (6) Other (3)
4
Family

I don't like that people reserve the chairs on the swimming pool and the beach. people reserve the chairs with out using them

By on Mar 31, 2020

Review comment responded on May 29, 2020

Thank you for your comments, we are working on it.

5
Family

Everything was perfect- very clean always are doing things to improve it

By on Mar 3, 2020

Review comment responded on Mar 5, 2020

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas, the staff and our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

4
Everyone

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

Gracias por su preferencia.

5
Family Friends

The staff was very friendly and accommodating. The location of the Emporio is Perfect for walking access to the restaurants and shops in Ixtapa.

By , from MN on Feb 23, 2020

Review comment responded on Feb 25, 2020

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

3
Everyone

By on Feb 13, 2020

Review comment responded on Feb 13, 2020

Gracias por su preferencia.

5
Everyone

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Gracias por su preferencia, nos puede apoyar con sus comentarios para nosotros es muy importante.

4
Partner Couples

The staff was attentive to our needs, the buffet breakfast was very good

By , from Wisconsin on Feb 6, 2020

Review comment responded on Feb 10, 2020

Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa.

5
Everyone

By on Jan 30, 2020

Review comment responded on Feb 1, 2020

Gracias por su preferencia.

5
Family with small children

Everything was amazing , clean , beautiful & definitely a great experience. I felt safe & well taken care of , great customer service will definitely go back next year

By on Jan 16, 2020

Review comment responded on Feb 1, 2020

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel.

5
Partner Couples

Felt like Home away from Home. Staff very friendly, helpful and personable.

By on Jan 13, 2020

Review comment responded on Jan 29, 2020

Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us. We are We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa.

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