Skip to main content
Beginning of main content

Recent guest reviews

I liked the ocean view and I didn’t like there was no balcony.

Did not like the water temperature and pressure in the bathroom. Also the elevators and toilet were smelly and unclean.

Our shower was dirty and the water was the entire time stocking in the shower. I spoke with somebody from the staff member and told me that they will send somebody to fixed it but never happened. The member staff from the counter are amazing. Always smiling and very kind with others.

This is the second time we have stayed at the Emporio- I can say that there is nothing I could say we would change- Excellent Service-Food- Staff Everything was awesome- One thing that would be nice is to have a balcony- But that is the only thing- We will be back!

Bellmen and Beach servers were friendly and welcoming.

The rooms are nice but no hand towels and the refrigerator did not get cool I like at night they have a band and a dinner. outside.

We really appreciated the cleanliness of the facility and the friendliness of the staff.

Hotel staff rude to my guests. We invited them for one dinner & then stopped inviting them. I stopped using the dining facility as well. It should have been a relaxing vacation, but instead it was continuously stressful. I stayed total of 9 days: Dec 26-30 & Jan 2-7. I stayed at the Emporio last year as well, but no more.

Staff is wonderful! Weather is always good! Breakfast is yummy. Hats off to nacho,Anna, Daniel, the rec staff who made things fun. Julian is always good to visit with!

This hotel is in the perfect location. Out the front is the wonderful little downtown of Ixtapa with so many amazing restaurants and shopping. Out the back is the beautiful beach and lots of beach chairs in the shade. The pool is is a bit small and crowded but nothing terrible. The building is older but kept up to a reasonable degree. I think the in room bathrooms are where you notice the age of the place but still nothing bad.. We booked a Jr Suite and we're very happy with the views and the extra living room that let us spread out. They have 2 for 1 drink specials a couple times a day which was a bonus. The staff throughout was amazing, so kind and accommodating. It's the people of Ixtapa we love the most. Across the street you can rent bikes for $3 and ride the great bike paths they have through town and up to the nature preserve. Perfect activity to do before sunset. We tried a different restaurant every night in town and were never disappointed.

Thought I booked all inclusive until we booked in only to find that it was for a room only. Cost us 600.00 US and no extra coupons for BQ nights. Had to pay for any soft drink in a can. No entertaiment shows at night. Most food was for the Mexicain and at time was hard to find something to eat that wasnt. Thats the negative. The positive, a beautiful beach, sunsets and sun raises, wonderful and helpful people. Most of all fabulous weather. Go back in a minute just not that hotel. To small for us.

Staff was great, service was great. Great location

The check in and check out process was quick and efficient. The service staff from the bell people to the service maid were all very friendly and helpful. Our room was clean, everything worked properly and we had a fully stocked frig, if we needed anything. There was also a tray of "botanas" or snacks if we needed (not complimentary). We also had 2 free bottles of water daily. We did not get the "all inclusive" package, but you can always purchase a meal if you want. The adjacent restaurant has a great menu and great view of the ocean. Truly enjoyed sitting looking over the beach/ocean. We also had a room with a beautiful view!

The staff were nice. The air conditioner was super good and better than most places we have stayed. Its right accross street from most resturants so you can just walk.

Boulevard Ixtapa S.n. Ixtapa GRO

Hotel highlights

  • Steps from El Palmar Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Hotel Emporio Ixtapa places you next to El Palmar Beach and within a 10-minute walk of Magic World Aquapark. This 219-room, 3.5-star resort has a private beach, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at one of 2 onsite restaurants including Condimento, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.


Rooms

Hotel Emporio Ixtapa's 219 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of Hotel Emporio Ixtapa have access to a private beach, a full-service spa, and an outdoor pool. If you plan to drive, free valet parking is available. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.

Room options

Superior Room, Mountain View

Full 2 | King 1 | Sleeps 4

Junior Suite, 2 Double Beds, Ocean View

Full 2 | Sleeps 5

Junior Suite, 1 King Bed, Ocean View

King 1 | Sleeps 2

Superior Room, Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for Hotel Emporio Ixtapa

Everyone (22) Couples (31) Business (2) Family (14) Friends (6) Other (3)
5
Everyone

I liked the ocean view and I didn’t like there was no balcony.

By on Sep 28, 2019

3
Families

Did not like the water temperature and pressure in the bathroom. Also the elevators and toilet were smelly and unclean.

By on Jul 17, 2019

Review comment responded on Jul 22, 2019

Dear guest: We appreciate the time you have taken to give us your feedback about your last stay. It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. We hope to have the opportunity to serve you again to erase the bad impression we caused you involuntarily. Best regards.

2
Families Partner Couples Families

Our shower was dirty and the water was the entire time stocking in the shower. I spoke with somebody from the staff member and told me that they will send somebody to fixed it but never happened. The member staff from the counter are amazing. Always smiling and very kind with others.

By on Mar 24, 2019

Review comment responded on Mar 26, 2019

Dear Guest: Thank you for the time it is taking to leave us your comments, which are of utmost importance for us. It is very unfortunate that these incidents have occurred during your stay, we are currently working on a program of continuous improvement every day, as well as in the training of our staff. All this in order to provide the quality of service that our customers require. We hope you will give us the opportunity to once again offer our hospitality and you can see the improvement in our areas and services during your next visit. Best regards!

5
Families Partner Couples

This is the second time we have stayed at the Emporio- I can say that there is nothing I could say we would change- Excellent Service-Food- Staff Everything was awesome- One thing that would be nice is to have a balcony- But that is the only thing- We will be back!

By , from Prior Lake, Minnesota on Mar 5, 2019

Review comment responded on Mar 6, 2019

Dear Vance-Deb: Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Best regards!

5
Everyone

By on Mar 4, 2019

Review comment responded on Apr 29, 2019

Estimado Huésped: Gracias por haberse hospedado con nosotros, es un placer servirle. Lo esperamos pronto!

5
Everyone

By on Mar 3, 2019

Review comment responded on Apr 29, 2019

Estimado Huésped: Gracias por haberse hospedado con nosotros, es un placer servirle. Lo esperamos pronto!

5
Partner Couples

Bellmen and Beach servers were friendly and welcoming.

By on Feb 21, 2019

Review comment responded on Feb 21, 2019

Dear Guest: Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Best regards!

5
Everyone

The rooms are nice but no hand towels and the refrigerator did not get cool I like at night they have a band and a dinner. outside.

By on Feb 21, 2019

Review comment responded on Feb 21, 2019

Dear Guest: We appreciate the time you have taken to give us your feedback about your last stay. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Best regards

4
Everyone

By on Feb 19, 2019

Review comment responded on Apr 29, 2019

Estimado Huésped: Gracias por haberse hospedado con nosotros, es un placer servirle. Lo esperamos pronto!

4
Everyone

By on Feb 18, 2019

Review comment responded on Apr 29, 2019

Estimado Huésped: Gracias por haberse hospedado con nosotros, es un placer servirle. Lo esperamos pronto!

url importing https://www.orbitz.com/Ixtapa---Zihuatanejo-Hotels-Hotel-Emporio-Ixtapa.h5573-p2.Hotel-Reviews