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Recent guest reviews

The room has dusk when since the first day. They never clean the room even when we posted the make my room sign before 9am and were out of the room by then. Breakfast was a blueberry muffin which I cannot eat since I am diabetics.

Property was closed due to the fact they were housing Cornell University COVID quarantine students. They sent me to a ‘sister property’ that they said was comparable — it was not; it was filthy, stunk of smoke, had curtains hanging off the windows, broken screen, stained carpets. I refused to stay. I am still waiting for my refund and no one from Orbitz has called me back to confirm refund made.

Very clean. Handled COVID issues well: mask compliant, clean, spaces delineated, easy non-lobby access.

It was clean. However the AC eas old and loud and the remote for TV did not work. Called front desk for maintanance, maintanance did not respond. Good to stay for 1 or 2 nights

fine place to stay, had no issues, clean and good location to all ithica has to offer

Good location and close to university campus. But property needs a lot of work.

Carpet was wet and the whole room smelled like mold.

For a motel it was large and well built. It has nice amenities and parking. There are a few different buildings and the one with the most rooms reeks of cigarette smoke. All the entries are just cigarette butts and stink. They're working on renovations, so maybe they'll try to address that.

Good location, poor to go breakfast. Water stains on ceiling. Multiple blood stain on mattress, and on blanket which were very gross.

Comfortable and very clean. Felt like a home and was able to sleep and shower with clean amenities.

Breakfast was very good, had more varieties than most hotels.

Excellent breakfast spread, included with room rate.

upon arrival the front desk informed ua that Orbitz have overbooked us and there is no room available. This is unlikely as the hotel showed vacancy on other sites, not just Orbitz. they rebooked us to an inferior hotel with no refund.

Ellis Hollow Rd Ithaca NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Cornell University is within 2 miles (3 km) of Best Western University Inn while other popular attractions such as Ithaca Commons are within 3 miles (5 km). This 101-room hotel has free breakfast along with conveniences like a 24-hour fitness center and free in-room WiFi. It's connected to a shopping center in central Ithaca and also close to State Theatre of Ithaca and Ithaca College.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM.


Rooms

All of Best Western University Inn's 101 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls, ceiling fans, and safes are also available.


Property features

Guests of Best Western University Inn enjoy a 24-hour fitness center, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, Multiple Beds, Non Smoking (with Sofabed)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Fireplace

1 King Bed | Sleeps 2

Guest reviews for Best Western University Inn

Everyone (23) Couples (5) Business (2) Family (22) Other (1)
2
Partner Couples

The room has dusk when since the first day. They never clean the room even when we posted the make my room sign before 9am and were out of the room by then. Breakfast was a blueberry muffin which I cannot eat since I am diabetics.

By on May 4, 2021

1
Business Business

Property was closed due to the fact they were housing Cornell University COVID quarantine students. They sent me to a ‘sister property’ that they said was comparable — it was not; it was filthy, stunk of smoke, had curtains hanging off the windows, broken screen, stained carpets. I refused to stay. I am still waiting for my refund and no one from Orbitz has called me back to confirm refund made.

By on Apr 14, 2021

5
Everyone

By on Feb 28, 2021

Review comment responded on Mar 11, 2021

Thanks for the great feedback! Please visit us again!

4
Everyone

By on Jan 31, 2021

Review comment responded on Feb 10, 2021

Thank your for your response. We hope to see you again in the future.

4
Everyone

By on Jan 17, 2021

Review comment responded on Jan 27, 2021

Thank you for your feedback and hope to see you again in the future.

4
Family

Very clean. Handled COVID issues well: mask compliant, clean, spaces delineated, easy non-lobby access.

By on Aug 16, 2020

Review comment responded on Aug 17, 2020

We do appreciate the positive feedback as we go through these times. We hope to see you again in the future.

4
Everyone

By on Aug 14, 2020

Review comment responded on Aug 14, 2020

Thank you for your feedback and hope to see you again.

4
Family

It was clean. However the AC eas old and loud and the remote for TV did not work. Called front desk for maintanance, maintanance did not respond. Good to stay for 1 or 2 nights

By on Aug 11, 2020

Review comment responded on Aug 11, 2020

We are very unhappy that our maintenance did not respond to your request. We are printing a copy and will go into their employee file. We appreciate knowing this.

4
Family

fine place to stay, had no issues, clean and good location to all ithica has to offer

By on Jul 27, 2020

Review comment responded on Jul 27, 2020

Thanks so much for your feedback. It was a pleasure having you as our guest.

2
Family

Good location and close to university campus. But property needs a lot of work.

By , from New York on Jun 28, 2020

Review comment responded on Jun 29, 2020

Thank you for your feedback.

Best Western University Inn

1020 Ellis Hollow Rd, Ithaca, NY 14850
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