2/10 Terrible
Gregg Alan, Manchester
Nov 30, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not Fit for Purpose
I had a thoroughly disappointing experience at this hotel, and I cannot recommend it.
First, I was assigned a budget room despite booking a standard one. This "budget" room was shocking:
Located in the basement with no windows.
The door couldn't be locked, and the door frame was falling apart.
Behind a false wall, there was exposed, free-flowing water with a shoddy repair attempt in the middle.
The pillows were yellow-stained, and the headboard had unidentifiable stains.
The bathroom was covered in mildew.
Disturbingly, both the room and bathroom mirrors had blood stains.
The stairwell and corridor were filthy, with accumulated dirt in the corners and on the steps.
When I complained, the staff initially insisted I had booked a budget room and demanded extra payment for an upgrade. After proving my original booking was for a standard room, they begrudgingly moved me to another room.
Unfortunately, the second room was only marginally better:
The door still wouldn’t lock.
The bathroom was again full of mildew, which I ended up cleaning myself.
The shower's extractor fan had overheated, melting through the plastic cover and leaving exposed live wiring—a serious safety hazard.
On top of this, the main door to the building was left open 24/7, which felt very unsafe. To make matters worse, on two occasions, an extension lead ran across the street into a construction courtyard where noisy work continued late into the night.
Avoid at all cost
Gregg Alan
Stayed 7 nights in Nov 2024
