Doubletree By Hilton Istanbul Old Town5.0 out of 5.0
Recent guest reviews
Stayed at the hotel 1 night in August and 1 in September. Really easy to get to by public transportation, close to the bazaar, the blue mosque and hagia Sofia. Loved the rooms and most importantly customer service! Everyone was great, especially Murat who even remembered me from my stay in August! Would definitely stay again and recommend this hotel to friends.
This was our second stay at this hotel in less than a year, and this trip we were able to spend more time. This hotel is under renovation, but the noise was barely noticeable. The hotel staff is friendly and efficient. Although the breakfast was buffet style, we were able to order fresh cooked omelets. The hotel is centrally located and we felt safe walking from there around town.
This hotel is very well situated in the Old Town with a host of activities and fantastic eateries, I have stayed in this hotel on 3 previous occasions and had the same fantastic experiences hence my return
Mr. Yildiray & Mustafa were quite helpful. Location and the place was amazing, overall our stay was good. I think they need to change the mattress of the rooms coz i could feel the springs on it & their TV should have more english channels. Overall, location and staff was great, and definitely i will stay there again when i visit Istanbul.
The magnificent cookie that they give upon check in is the tastiest cookie i have ever had, salute the chef ... What make my welcome special is Umit the bell boy who is very friendly always smiling and so helpful ... Mariam from the housekeeping is an amazing lady she deserves a special promotion and salary raise you cant imagine how clean and neat she made the room no one but her made our room clean and neat in a way we felt we are home she has to teach her colleagues how she does it best regards to you Mariam ... The food and beverage staff was lovely helpful friendly working hard ... the food was really good but they have to add more vegan choices... best regards to all the staff for the great job they are doing... the location of the hotel is amazing close to everything the tram and buses are just few steps away .. even the souks and the bazars are 10 mins away or even less .... to sum it it up its one of the best hotels i have been to and for sure ill visit again
We stayed at this hotel for 7 days during Eid break. The best thing about it is its location. It is a walking distance away from the tram, metro, taxi and bus stations! Additionally, you can easily walk to Grand Bazaar and Sultanahmed area where all the touristic attractions such as Hagia Sofia are located. It shouldn't take more than 15min. When we arrived, we were greeted by Mustafa who gave us the classic Double Tree cookies and took our bags upstairs. There, he showed us how to use all the ameneties, gave us the hotel's business card so we don't get lost and his number in case we needed anything. He also gave us helpful tips on how to use the Istanbulkart. He was very helpful and kind and we felt that the service was very personalized. On our last day, he also walked us out and hoped to see us again. There is one small note that caught ny attention, aside from Mustafa, it was rare to see a staff memeber proactively greet us or even offer a smile. It is not a big issue but we found it very strange considering it is a 5 star hotel. They were professional but more reserved than what we re used to. Other than that, it was a pleasant stay and we recommend this hotel.
I would like to thank all staff who were extremely cooperative and extended help starting with Gollen, Mustapha, Hussein, SPA Therapists, Restaurant waiters and the cheerful baker and especially Mr. Murat at the front desk. I look forward to seeing you again and again teşekkür ederim and tanıştığımıza memnun oldum. كل الشكر والتقدير على حسن الضيافة والرعاية التي لاقيناها أنا وعائلتي في هذا الفندق الرائع من حيث الموقع والمرافق والمساعدة والتنوع في الإفطار وخدمة النظافة وأتطلع لزيارتكم مرات عديدة إن شاء الله
Hotel is quite near attraction places and quite safe. Rate is also quite good. Near by hotel has many shopping shops for local and tourist. Some is open till midnight. Room is clean. Has security staff and X-ray baggage machine in front of hotel before get in makes us safe. Will recommend friends to stay there.
Staff was very friendly, and helpful, they gave us a lot of tips and directions, the room was very clean, the breakfast buffet had a variety of food Items, nice ambiance and servers were polite. Across the street from the hotel's main entrance there is a tram stop that can take you to main Istanbul sights. I definitely recommend stay in this hotel, of course the famous chocolate chip cookie was a plus!
We encountered a bad food poison case with my children (dining outside) and the Double Tree staff (specially the Front Desk Manager) were all very accommodating and warmly helpful. Defenitily will recommend this hotel
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 1847 reviews