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Mercure Istanbul West Hotel and Convention Center

Property class: 5 and above

Choose dates to view prices

Photo gallery for Mercure Istanbul West Hotel and Convention Center

An indoor swimming pool with clear glass walls, lounge chairs, and umbrellas.
A buffet area with multiple food stations, wooden paneling, and a central serving counter.
A modern spa room with a massage table, a bathtub, and a seating area.
A modern hotel with multiple floors, illuminated windows, and a prominent sign for 'Pullman Hotel'.
A hotel room with two beds, a desk, a chair, and a TV.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Yenibosna Merkez Mahallesi, 1 Asena Sok No:15, Istanbul, Istanbul, 34295
  • Place, Kuyumcukent
    ‪7 min walk‬
  • Place, ArmoniPark Outlet Center
    ‪2 min drive‬
  • Place, Sefakoy Kultur ve Sanat Merkezi
    ‪3 min drive‬
  • Airport, Istanbul (IST)
    ‪28 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a small table, and two bedside lamps.

Superior Double Room, 1 Double Bed

  • City view
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

A hotel room with two large beds, a desk, a chair, a lamp, and a large window with curtains.

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed with Sofa bed

A hotel room with a large bed, two bedside tables, a nightstand, a desk, a chair, and a lamp.

Superior Suite, 1 Double Bed with Sofa bed

  • City view
  • 667 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Istanbul

Located in Bahcelievler within 2 miles (3 km) of Sefakoy Kultur ve Sanat Merkezi, Mercure Istanbul West Hotel and Convention Center is within a few miles (5 km) of Florya Cd.. This 377-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Kuyumcukent - 7 min walk - 0.4 miles
  • ArmoniPark Outlet Center - 2 min drive - 1.4 miles
  • Sefakoy Kultur ve Sanat Merkezi - 3 min drive - 1.6 miles
  • Mall of Istanbul - 5 min drive - 4.6 miles
  • Taksim Square - 18 min drive - 11.5 miles

Getting around

  • Atakoy - Sirinevler Station - 7 min drive
  • Atakoy Station - 10 min drive
  • Istanbul Airport (IST) - 34 min drive

Restaurants

  • ‪Huzur Kebap - ‬10 min walk
  • ‪Sebat Lokantası - ‬6 min walk
  • ‪Irish Pub - ‬16 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Vintage Restaurant - ‬1 min walk

About this property

Mercure Istanbul West Hotel and Convention Center

Guests of Mercure Istanbul West Hotel and Convention Center enjoy a full-service spa, an indoor pool, and a gym. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Minibars, coffee makers, and laptop-compatible safes are also standard. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: TRY 1,200 per person
  • 2 bars/lounges
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 12 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities or services will be unavailable from August 21 2026 to December 31 2026 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Business center
  • Daily housekeeping
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool
The property will be renovating from August 21 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Business center
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately TRY 1200 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.
Property Registration Number 14311

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Pullman Istanbul Yesilkoy opening January 2016 Hotel
Pullman Yesilkoy opening January 2016 Hotel
Pullman Istanbul Yesilkoy opening January 2016
Pullman Yesilkoy opening January 2016
Mercure Istanbul Yesilkoy Hotel
Mercure Yesilkoy Hotel
Mercure Istanbul Yesilkoy
Mercure Yesilkoy
Mercure Istanbul Airport Hotel
Mercure Istanbul Airport
Mercure Istanbul West Hotel and Convention Center Hotel
Mercure Istanbul West Hotel and Convention Center Istanbul
Mercure Istanbul West Hotel and Convention Center Hotel Istanbul

Frequently asked questions

Are free cancellation options available at Mercure Istanbul West Hotel and Convention Center?

Mercure Istanbul West Hotel and Convention Center provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What can I see close to Mercure Istanbul West Hotel and Convention Center?

This hotel is situated in Bahcelievler, close to Mall of Istanbul, Istanbul Expo Center, and Florya Beach. You'll also find Sefakoy Kultur ve Sanat Merkezi and Florya Cd. within a short drive.

Will I be able to park at Mercure Istanbul West Hotel and Convention Center?

Yes, self parking is offered for free at the hotel.

Is a spa located at Mercure Istanbul West Hotel and Convention Center?

There is a full-service spa available for guests to enjoy and services include Swedish massages, aromatherapy, and body treatments. Note that spa services and facilities will be unavailable from August 21 2026 until December 31 2026 (subject to change).

Are there luxury amenities available at Mercure Istanbul West Hotel and Convention Center?

Yes, guests can indulge in luxuries such as an indoor pool, a restaurant, and Swedish massages at this hotel.

Does Mercure Istanbul West Hotel and Convention Center have a casino on the premises?

No, Mercure Istanbul West Hotel and Convention Center doesn't have a casino.

Will I find an indoor pool at Mercure Istanbul West Hotel and Convention Center?

Yes, this hotel has an indoor pool along with a hot tub. Note though that pool facilities will be unavailable from August 21 2026 until December 31 2026 (subject to change).

What will couples enjoy most about a stay at Mercure Istanbul West Hotel and Convention Center?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a full-service spa.

Does Mercure Istanbul West Hotel and Convention Center have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Mercure Istanbul West Hotel and Convention Center have a restaurant with a breakfast menu?

Yes, Mercure Istanbul West Hotel and Convention Center serves buffet breakfast each morning for a surcharge from its restaurant. Please note that one of the dining venues will be closed and breakfast unavailable between August 21 2026 and December 31 2026 (subject to change).

Will Mercure Istanbul West Hotel and Convention Center allow pets to stay for free?

No, pets and service animals aren't allowed at Mercure Istanbul West Hotel and Convention Center.

Does Mercure Istanbul West Hotel and Convention Center have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Mercure Istanbul West Hotel and Convention Center?

The closest major airport to Mercure Istanbul West Hotel and Convention Center is Istanbul Airport (IST), which is 24 mi away (34 minutes by car). Another top airport is Istanbul Sabiha Gokcen Intl. Airport (SAW), which is around 27 mi away.

Can I book a room with a balcony at Mercure Istanbul West Hotel and Convention Center?

No, there aren't any guestrooms at Mercure Istanbul West Hotel and Convention Center that offer a balcony.

Mercure Istanbul West Hotel and Convention Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 44 out of 110 reviews
Rating 8 - Good. 24 out of 110 reviews
Rating 6 - Okay. 18 out of 110 reviews
Rating 4 - Poor. 12 out of 110 reviews
Rating 2 - Terrible. 12 out of 110 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Thanks
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
na
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not helpful, Place is not clean, no iron in room
Stayed 1 night in Oct 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness
the staff are not very proffessional
Stayed 4 nights in Apr 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Stuff attitude is bad
Stayed 6 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out. What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable. Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
Stayed 5 nights in Sep 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Not quiet and not clear.
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service

Limited Hotel

First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
Twin bed room
Toilet side of WC.
Bath tub and shower.
Eco-friendly
Stayed 3 nights in Nov 2024
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Amenities
Duşun camı yoktu, içerisi soğuktu ve televizyon yayını kesilip duruyordu
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Çok temizdi
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Personel cok kibar ve ilgiliydi, yatak bazalari biraz kirliydi. Yastiktan mi yoksa kiliflardan mi bilemiyorum ama terleme yapti, sanirim urunler polyester. Tabi polyester olmasinin artisi olarak temiz ve beyaz nevresimler vardi. Genel olarak begendik. Odayi kahvaltisiz tuttugumuz icin kahvaltiyi deneme firsatimiz olmadi. The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
Stayed 7 nights in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Kötü
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort
Resepsiyondaki arkadaşlar çok ilgisiz
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evet
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
İş için 3 gece konakladım. - Oda ve banyo iyi temizlenmemişti. - Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi. - Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz. - İnternet bir gün tamamen yoktu diğer günler çok yavaş.
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Schiet niet op
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Room comfort
Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
İdare eder
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
Stayed 2 nights in Oct 2024