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La Poza

Property class: 2
VIP Access

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Photo gallery for La Poza

A swimming pool with a concrete structure, a metal handrail, and a clear sky.
A sign for 'LA POZA CONDOMINIO' with a glass entrance and a stone wall background.
A modern kitchen with wooden cabinets, a marble countertop, and a dining area with chairs.
A modern kitchen with a stainless steel range hood, a double sink, and wooden cabinets.
A modern kitchen with wooden cabinets, a stainless steel refrigerator, a built-in oven, and a large island with bar stools.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Kitchen

Explore the area

View in a map
14 Avenida Guerrero, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪2 min walk‬
  • Place, North Beach
    ‪3 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Suite

A bedroom with a large bed, a nightstand, a lamp, and a sliding glass door leading to a balcony.

Deluxe Suite

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

A bedroom with a bed, wardrobe, television, and an air conditioning unit.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

A modern living room with a sofa, armchair, coffee table, and a red floor lamp.

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

A modern kitchen with a marble countertop, wooden cabinets, a stainless steel range hood, and a built-in oven.

Superior Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, La Poza is within a 5-minute walk of North Beach and within 15 minutes of other popular attractions like Isla Mujeres Ferry Terminal. This 18-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • Isla Mujeres Cemetery - 2 min walk - 0.1 miles
  • North Beach - 3 min walk - 0.2 miles
  • Faro de Punta Norte - 3 min walk - 0.2 miles
  • Parador Fotográfico - 3 min walk - 0.2 miles

Restaurants

  • ‪Lola Valentina - ‬3 min walk
  • ‪Rock Bar - ‬2 min walk
  • ‪El Patio - ‬1 min walk
  • ‪Mamma Rosa - ‬1 min walk
  • ‪Mahache - ‬1 min walk

About this property

La Poza

An outdoor pool and a rooftop terrace are features at La Poza. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
Guests can expect free WiFi and 40-inch Smart TVs with digital channels. Bathrooms offer rainfall showers and hair dryers. Other standard amenities include kitchens, all-in-one washer/dryers, and sofa beds. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • All-in-one washer/dryer
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (on request) (for a fee)

Outdoors

  • Beach loungers
  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Twin sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Free bottled water
  • Freezer
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • All-in-one washer/dryer
  • Ceiling fan
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Guests are required to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property doesn't allow pets

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 1.86 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping fee: USD 25 every 7 days

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.
Property Registration Number 005-005-001855/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Property is also known as

La Poza Hotel
La Poza Isla Mujeres
La Poza Hotel Isla Mujeres

Frequently asked questions

Is a free cancellation option available at La Poza?

La Poza offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see around La Poza?

This hotel is situated in Centro - Supmza 001 within a 10-minute walk of North Beach, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and Isla Mujeres Ferry Terminal. You'll also find Miguel Hidalgo and Isla Mujeres Cemetery less than a mile away.

Is there parking available at La Poza?

No, this hotel doesn't offer parking.

Does La Poza have a casino?

No, La Poza doesn't have a casino.

Will I find an indoor pool at La Poza?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at La Poza?

Amenities that appeal to couples at this hotel include a rainfall showerhead, a kitchen, and a smart TV.

Does La Poza have a hot tub?

No, this hotel doesn't have a spa tub.

Does La Poza have a restaurant that serves breakfast?

No, La Poza doesn't have a restaurant that serves breakfast.

Will La Poza allow pets to stay for free?

No, pets aren't allowed at La Poza.

Does La Poza have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from La Poza?

The closest major airport to La Poza is Cancun Intl. Airport (CUN), which is about 17.1 mi away.

Are there rooms with balconies at La Poza?

Yes, some guestrooms at this hotel offer either a balcony/patio and a deck/patio where guests can enjoy ocean and city views.

La Poza Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 65 out of 76 reviews
Rating 8 - Good. 8 out of 76 reviews
Rating 6 - Okay. 1 out of 76 reviews
Rating 4 - Poor. 2 out of 76 reviews
Rating 2 - Terrible. 0 out of 76 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and as per other reviews, it was all that we expected and we really enjoyed our stay.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property, we have stayed a couple times and have booked our third stay for 2027 already! Not only that, we have 4 rooms booked and maybe more, family and friends have taken our recommendation and are looking forward to staying here.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. There was an issue with the plumbing and it was fix as soon as I contacted management. Estevan was exceptional. I definitely recommend this place!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cold AC. Central location.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder staff, amenities and location. Short walk to the beach, close to SOooo many delicious food and drink choices. The rooftop pool was a perfect way to cool down while enjoying gorgeous views.
Stayed 10 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and well maintained. The A/C is ice cold
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this place to be a hidden gem, right in the heart of the town. Location was perfect- everything was a short walk away. The property manager and his wife do an amazing job. He was very helpful and the place was spotless. We would definitely stay here again.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading all the other reviews we chose to stay here. We were not disappointed! The room was spacious and clean. The staff are amazing and super helpful! The location is perfect for walking to the beach and to the Main Street for dinner and drinks. There is a golf cart place right across the street as well. The coffee shop next door was yummy as well! The only thing we weren’t happy with was the bed, it was a little hard for our liking but wouldn’t stop us from booking here again.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay with La Poza Condos being one of the best condos we’ve ever stayed at and the most modern in the area! Our deluxe suite was very spacious and newly remodeled, complete with very comfortable king size bed & pillows, strong A/C, full kitchen, in-unit washer/dryer, balcony, and modern bathroom complete with drawers for ample storage. All of the staff were friendly and the location was so convenient, just a block away from Miguel Hidalgo Ave with all of the restaurants and shops and an 8-min walk from the Ultramar ferry! We’ll definitely be staying here again the next time we’re in Isla Mujeres!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and fist class. The only thing was noise from school next door but that was not their issue
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Great location ! Would not hesitate to stay again
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, service and room amenities are great!
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful air conditioning
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the north! Simple walk to/from the ferry. A cafe next door. Cart rental and money exchange across the street. A couple blocks from north beach. A block off the Main Street Hildago so it’s quiet (but no direct ocean view). Kitchenette is great. They offer complimentary beach towels and beach chairs for use. One small concern is that although secure, the room doors require a key to get in AND out. Estefan was great at the front desk! One of our new favorite places!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condo was beautiful and location was amazing. All the staff was helpful anytime you needed anything. Will definitely be planning another trip back
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot,great location
Stayed 11 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Close to everything.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Clean and comfortable room, Esteban is super helpful and friendly Highly recommended
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip our condo was great. The gentleman that was at the front desk and His wife was the best. They were very helpful and nice.
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely would stay again

Esteban at the front desk was amazing! Very helpful and rhere if we needed anything
Stayed 9 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This place is really great. The rooms are very spacious and completely cleaned. It is very close to the beach and restaurants. Plus Stephan is very helpful with everything. 😊😊😊😊😊😊
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location was a 10! Karen and Esteban are fantastic. I can’t wait go back
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was clean and well equipped. Only issue for us was that it’s quite noisy given its location. There is also a school next door which gets loud around 8am. Overall still a good stay
Stayed 3 nights in Oct 2025