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La Poza

2.0 star property
VIP Access

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Photo gallery for La Poza

Front of property
Fridge, microwave, oven, coffee/tea maker
Outdoor pool
Superior Suite | Living area | 40-inch Smart TV with digital channels
Panoramic Suite | Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Kitchen

Explore the area

View in a map
14 Avenida Guerrero, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪2 min walk‬
  • Place, North Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Suite

Individually decorated, individually furnished, laptop workspace

Deluxe Suite

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Individually decorated, individually furnished, laptop workspace

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Suite

Panoramic Suite | Living area | 40-inch Smart TV with digital channels

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite

Superior Suite | Private kitchen | Fridge, microwave, oven, coffee/tea maker

Superior Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, La Poza is within a 5-minute walk of North Beach and within 15 minutes of other popular attractions like Isla Mujeres Ferry Terminal. This 18-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • Isla Mujeres Cemetery - 2 min walk - 0.1 miles
  • North Beach - 3 min walk - 0.2 miles
  • beach near Centro - 3 min walk - 0.2 miles
  • Faro de Punta Norte - 3 min walk - 0.2 miles

Restaurants

  • ‪El Patio - ‬1 min walk
  • ‪Rock Bar - ‬2 min walk
  • ‪Lola Valentina - ‬3 min walk
  • ‪Mamma Rosa - ‬1 min walk
  • ‪Los Burritos - ‬1 min walk

About this property

La Poza

An outdoor pool and a rooftop terrace are features at La Poza. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
Guests can expect free WiFi and 40-inch Smart TVs with digital channels. Bathrooms offer rainfall showers and hair dryers. Other standard amenities include kitchens, all-in-one washer/dryers, and sofa beds. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • All-in-one washer/dryer
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (on request) (for a fee)

Outdoors

  • Beach loungers
  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Twin sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Free bottled water
  • Freezer
  • Kitchen
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • All-in-one washer/dryer
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Guests are required to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.01 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping fee: USD 25 every 7 days

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Property is also known as

La Poza Hotel
La Poza Isla Mujeres
La Poza Hotel Isla Mujeres

Frequently asked questions

Is a free cancellation option available at La Poza?

La Poza offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see around La Poza?

This hotel is situated in Centro - Supmza 001 within a 10-minute walk of North Beach, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and Isla Mujeres Ferry Terminal. You'll also find Miguel Hidalgo and Isla Mujeres Cemetery less than a mile away.

Is there parking available at La Poza?

No, this hotel doesn't offer parking.

Does La Poza have a casino?

No, La Poza doesn't have a casino.

Will I find an indoor pool at La Poza?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at La Poza?

Amenities that appeal to couples at this hotel include a rainfall showerhead, a kitchen, and a smart TV.

Does La Poza have a hot tub?

No, this hotel doesn't have a spa tub.

Does La Poza have a restaurant that serves breakfast?

No, La Poza doesn't have a restaurant that serves breakfast.

Will La Poza allow pets to stay for free?

No, pets aren't allowed at La Poza.

Does La Poza have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from La Poza?

The closest major airport to La Poza is Cancun Intl. Airport (CUN), which is about 17.1 mi away.

Are there rooms with balconies at La Poza?

Yes, some guestrooms at this hotel offer either a balcony/patio and a deck/patio where guests can enjoy ocean and city views.

La Poza Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 51 out of 62 reviews
Rating 8 - Good. 8 out of 62 reviews
Rating 6 - Okay. 1 out of 62 reviews
Rating 4 - Poor. 2 out of 62 reviews
Rating 2 - Terrible. 0 out of 62 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Great location ! Would not hesitate to stay again
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, service and room amenities are great!
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful air conditioning
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condo was beautiful and location was amazing. All the staff was helpful anytime you needed anything. Will definitely be planning another trip back
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Close to everything.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot,great location
Stayed 11 nights in Nov 2024
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip our condo was great. The gentleman that was at the front desk and His wife was the best. They were very helpful and nice.
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Misaho

Liked: Cleanliness, staff & service, property conditions & facilities
This place is really great. The rooms are very spacious and completely cleaned. It is very close to the beach and restaurants. Plus Stephan is very helpful with everything. 😊😊😊😊😊😊
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location was a 10! Karen and Esteban are fantastic. I can’t wait go back
Stayed 3 nights in Jul 2025
Verified

8/10 Good

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was clean and well equipped. Only issue for us was that it’s quite noisy given its location. There is also a school next door which gets loud around 8am. Overall still a good stay
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Clean and comfortable room, Esteban is super helpful and friendly Highly recommended
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely would stay again

Esteban at the front desk was amazing! Very helpful and rhere if we needed anything
Stayed 9 nights in Jul 2024
Verified

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Property is spotless and the staff provided excellent service. Only downside is a school adjacent to the building so the kids playing may not appeal to everyone.
Stayed 9 nights in Jan 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve never stayed at the same place twice while on the island, we’re booked to stay here again, already. Esteban and staff are super helpful and friendly!!
Stayed 16 nights in Oct 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were so kind and helpful. The space was very clean and peaceful. The pool on the roof was nice and perfect temperature! Loved every bit of it. Would highly recommend.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome, great view, great staff, close to shopping, dining, beach all within a few minutes walk. Very clean, updated. I will be back! In El Centro.
Stayed 8 nights in Sep 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! The men at front desk were always so nice and helpful! The condo was very clean and newly renovated! Loved it had a kitchen and washer! It was pretty much in the middle. So was walking distance from ferry and the beach!
Stayed 9 nights in Aug 2024
Verified

8/10 Good

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Great value. Very nice common pool area. Spacious living room/kitchen areas. In-suite laundry was a bonus, although we didn't use it. Cons: No safe. Recommendation: Request a room above the ground floor.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Ricardo

Liked: Amenities
A shout out to the team (Esteban) at "la poza", we couldn't have asked for more. The Condo and the locatuon was excellent. The beach is a block away to your right. Four great breakfast restaurant to the right had side next to the mercado. A bank right in front to change your dollars. A GOLF cart rental in front of the condos. The island is four(4) miles long. Excellent restaurants for dinner a block away. Convenient stores, pharmacy, bakerys, coffee shops all around. The bottom floor ofthecondo has a coffee shop and healthy food store, ah and yes a "spa", make your reservation. Great vacation in Isla mujeres!!!!
Stayed 7 nights in Aug 2024
Verified

4/10 Poor

Douglas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It look faboulas in pictures. No toiletries, coffee, no extras of any kind, cabinets too tall for a 6.3" person to reach, echos, noisey, VERY impersonal & empty feeling. Zero personality!!! There's a reason its half vacant during the holidays even though its 3 blocks from the beach. The man at the front door is kind and wondetful. Nobody is at the front desk at night. I will not go back.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at La Poza! We initially booked for one night, but the accommodations were so comfortable and convenient that we ended up staying for six! The unit was spotless, modern, and cozy, with a separate bedroom (with TV), living area (with TV), and kitchen equipped with a microwave, fridge, and stove-top (no oven). While our unit was located on the first floor without a view, the upper floors offered views of the town looking out toward the ocean. We also appreciated the rooftop pool and convenient location. The hotel is just a short walk from the main street lined with restaurants, bars, and shops, and within a 10-minute walk to Playa Norte and the ferry. A golf cart rental shop is conveniently located across the street, making it easy to explore the island. One thing to note is that there is a school next door that can get loud with music starting @8:35am for 30-60 minutes on school days (which was M-Th during our stay). However, it was very quiet during the rest of the day and night. Esteban at the front desk was friendly and helpful throughout our stay, and we always felt safe with staff available day and night. Overall, we highly recommend La Poza for those looking for a budget-friendly, clean, and conveniently located place to stay on Isla Mujeres.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities

Mixed Feelings

The hotel looks new and the condo is beautiful and nicely equipped. There are no amenities except for a lovely rooftop pool. I’m glad that our place faced the direction of the ocean because the street side is really loud. However, there’s an elementary school on the backside and the incredibly loud morning songs and the teacher on loud speaker could have woken the dead. Chaise lounges on the terrace would have been a nice touch, as well as robes. Comparably priced hotels such as El Secreto offer so much more. There was no safe in our room, which most places offer, and since there was not 24 hour security leaving valuables in our room made us nervous. Lumbar pillows would have made the sofa and bed more comfortable. We would definitely not stay here again. There wasn’t even a shelf in the shower so we had to leave our shampoo and soap on the floor. Walking in the door the first impression is great, but the condo was not thoughtfully designed. The owner should stay in the unit for a week to understand why the place is lacking for the price.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El paraíso, los departamentos están en el centro, todo a menos de 5 minutos andando, tanto a la plaza del centro, al super aki, al ferry, a playa norte y playa centro, arriba buena piscina, para hacerse el desayuno las cocinas muy bien, y para comer y cenar está toda la parte del centro a 5 min andando, lleno de restaurantes, aires acondicionados perfectos, para larga estancia merece la pena la comodidad
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon établissement, très moderne et central pour visiter isla mujeres
Stayed 3 nights in Nov 2025