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Hotel Casa Caracol

2.0 star property

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Photo gallery for Hotel Casa Caracol

Front of property
TV
TV
Basic Studio Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, beach
    ‪3 min walk‬
  • Place, North Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Basic Room

Basic Room | Iron/ironing board, free WiFi, bed sheets

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed
  • Free WiFi

View all photos for Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Basic Studio Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Isla Mujeres

Located in Centro - Supmza 001, Hotel Casa Caracol is within a 5-minute walk of Isla Mujeres Ferry Terminal and within 15 minutes of other popular attractions like North Beach. This 18-room hotel welcomes guests with conveniences like free in-room WiFi and dry cleaning/laundry services.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 miles
  • beach - 3 min walk - 0.2 miles
  • Parador Fotográfico - 3 min walk - 0.2 miles
  • Isla Mujeres Cemetery - 5 min walk - 0.3 miles
  • North Beach - 5 min walk - 0.3 miles

Restaurants

  • ‪El Patio - ‬1 min walk
  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Los Burritos - ‬2 min walk
  • ‪Mamma Rosa - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk

About this property

Hotel Casa Caracol

Hotel Casa Caracol features free WiFi in public areas and a gift shop. Front-desk staff can assist with luggage storage and dry cleaning/laundry.
Guests can expect free WiFi and 32-inch TVs. Housekeeping is available once per stay.

Similar properties

Exterior
Nílu Isla Mujeres by Selina
Centro - Supmza 001
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 506 reviews
$69 nightly
The price is $82
May 10 - May 11
Total with taxes and fees
Nílu Isla Mujeres by Selina

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.
Property Registration Number 003-007-006598

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

What is there to do near Hotel Casa Caracol?

This hotel is situated in Centro - Supmza 001, just steps from Isla Mujeres Ferry Terminal, and within a 10-minute walk of North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Miguel Hidalgo and Isla Mujeres Cemetery less than a mile away.

How much does it cost to stay at Hotel Casa Caracol?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Caracol on May 17, 2026 start from $110, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel Casa Caracol?

No, this hotel doesn't offer parking.

Does Hotel Casa Caracol feature a casino on the premises?

No, Hotel Casa Caracol doesn't have a casino.

Is there an indoor pool at Hotel Casa Caracol?

No, there is no indoor pool at this hotel.

Does Hotel Casa Caracol have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Casa Caracol feature a restaurant that includes a breakfast menu?

No, Hotel Casa Caracol doesn't have a restaurant that serves breakfast.

Does Hotel Casa Caracol allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Casa Caracol.

Does Hotel Casa Caracol have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Casa Caracol?

The closest major airport to Hotel Casa Caracol is Cancun Intl. Airport (CUN), which is about 17.1 mi away.

Are there rooms with balconies at Hotel Casa Caracol?

No, you won't find guestrooms with balconies at Hotel Casa Caracol.

Hotel Casa Caracol Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 20 reviews
Rating 8 - Good. 5 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

8.6/10

Cleanliness

9.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to Isla Mujeres. Nothing planned but walking the streets, people watching, beach hopping and dancing our way through town. Will be back! This hotel was charming and location is perfect.
Stayed 2 nights in Jan 2026

6/10 Okay

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as the pictures said when you book. No sofa, no dresser, no closet, I had to sleep next to my clothes, considered very expensive for that small room and a bathroom only, no good coffee in the morning, but workers were polite.
Stayed 5 nights in Dec 2025

10/10 Excellent

Marie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is excellent for the price. The location is perfect, it is very clean, and the staff is super nice.
Stayed 2 nights in Dec 2025

8/10 Good

Reid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly,helpful staff. Very clean. Great location in the middle of Hidalgo, among all the restaurants and bars. Playa Norte, is a 3-5 minute walk. This is a budget hotel, but ranks highly in that category.
Stayed 9 nights in Dec 2025

6/10 Okay

GLORIA, SPRING

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Necla

Stayed 3 nights in Feb 2025

8/10 Good

Marco

Stayed 2 nights in Jan 2026

10/10 Excellent

guilherme

Stayed 1 night in Nov 2025

10/10 Excellent

Carmen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025

10/10 Excellent

Fabian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025

10/10 Excellent

Rainier, Cdmx

Stayed 2 nights in Mar 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025