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Recent guest reviews

Friendly staffs especially the reception lady(we love the way she treated us with care and patience), neat rooms and good breakfast! Close to train stations and supermarkets. They allowed us to keep our luggages in hotel even after the check-out time. Highly recommended for tourists.

We stayed here two nights, staff was friendly and helpful, good breakfast , room had a balcony with a nice view, room clean and comfortable, small bathroom , but had only bathtub we saw on our entire vacation.

This hotel is a good choice. Walking distance from interlaken west station,supermarkets & halal restaurants. We enjoyed our stay - Very friendly staff, decent sized room, bathroom adequate size, beds comfortable & good breakfast.

facility is old. the staffs are friendly in general. But the waitress in the restaurant is rude. When we having the breakfast the waitress said in English 'it's like feeding my dogs'..even we ate  a lot i think its not appropriate to say so. please show some respects.

The hotel state that they overbooked and had to change me to another worse hotel at the very last minute via an email. Try to communicate with them and received no reply. Very irresponsible and awful service. Thankfully booking agent able to get me to another place. Avoid this hotel if you want your trip go smoothly.

We stayed in room 212 from 25th August to 28th.Every reception desk staff was great and nice!! The room was very clean and comfort! The hotel was close to the train station. The staff in the breakfast buffet were very friendly, breakfast was really delicious. We had a very good experience. I will for sure plan to stay at Hotel Crystal when I visit Swiss again. I strongly recommend the Hotel for any visitors. Thank you!!(From South Korea) 조식도 맛있고 모든 스텝들이 친절해서 너무 좋았습니다. 방도 깨끗하고 너무 편안했습니다. 조식을 일찍 먹고싶었는데 너무 감사하게도 6시 15분부터 준비해주셨습니다. 인터라켄 웨스트에서 3분거리라서 어디든지 가기 너무 편했고 다음에 꼭 다시 오고싶은 호텔입니다.

Very clean, a bit cramped in a single room. No airconditioning, and only a small window in room and not able to be opened, quite hot and stifling. Staff friendly and helpful. Excellent breakfast included. Close to city centre and train. Recommended.

Pros; it's close to west station Cons : 1. out dated look and feel 2. Most horrible stay. Hotel is jaded. Reception is rude. Worst breakfast in switzerland trip. They dont clean the room properly. So book at your own risk. I am normally linient towards hotels. But this is worst hotel I have stayed during this trip. They gave an interconnecting room and gave that room to a group of three people. They disturbed us 2 nights continuously. The elevator is cramped and the cleaning equipments are lying on corridor all the time. As you land at the lobby you can see thier kitchen too. Horrible stay ever. I asked for a 15 min exception on check out. The reception made a face and spoke rudely. So we checked out on the dot. Inspite of me having two horrible days with wrong room allocation. They did were not concerned or bothered. I would never recommend this hotel. ..

This hotel is a good choice in case you plan beyond and around interlaken ost area. Walking distance from interlaken west station ,supermarkets , petrol station. Staff is friendly .although coz the season was onset ,I really thought the staff( single person ) need needed helping hand as the number of guest check-in s were crazy ! I would recommend this and stay in the property again!

This hotel is within a 3 minute walking distance of Interlaken West station. It is a nice, convenient and comfortable hotel. Excellent continental breakfast. Friendly staff. Several restaurants within a walking distance.

Rugenparkstrasse 13 Interlaken BE

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Central Interlaken within 2 miles (3 km) of Lake Thun, Hotel Crystal is within a few miles (5 km) of other popular sights such as Lake Brienz. This 56-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Free continental breakfast is served each morning from 7:30 AM to 10 AM.


A flat-screen TV comes with digital channels, and guests can stay connected with free WiFi. Other standard amenities include a hair dryer, a safe, and a phone.

Property features

Guests staying at Hotel Crystal enjoy free WiFi in public areas and a terrace. There's free parking if you drive. Front-desk staff can assist with dry cleaning/laundry, securing valuables, and luggage storage.

Room options

Deluxe Quadruple Room

Full 1 | Sleeps 4

Superior Twin Room

Twin 2 | Sleeps 2

Standard Double Room (max 2 guests)

Full 1 | Sleeps 2

Standard Triple Room (max 3 guests)

Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

46.0% of guests recommend this hotel

Total of 206 reviews

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