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Recent guest reviews

Broken AC, nothing around property, broken toilet, sink had hair from prior person still in it. I called to make late check in due to flight delays and they said ok. But when I arrived they marked me as a no show

The hotel was not clean as a matter of fact it was creepy. No other guests at the hotel. No cars parked in the garage. Toke a shower and water would not drain. When I address this with front desk. The said that they knew and would fix it. However I just checked out and went to another hotel. I lord money but peace of mind was worth it. DON’T STAY THERE....!!!!!

Not very clean!

Friendly staff. Pool couldve been cleaner. Hot tub was green water. No breakfast served because of pandemic. Located far from family restaurants so need to drive then pay to park elsewhere. But parking garage for hotel is free in and out. Great location for sporting events. You can walk to those.

Worst hotel I’ve ever stayed at. There were holes everywhere in the room. The toilet leaked every single time you flushed it. There was no wired internet for me to use at the hotel at all. I had to use my mobile hotspot from the lobby to get what little work I needed to get done completed.

Everything was great at first. The check in was painless except for the fact you’re smacked with a $20 parking fee added to the stay. The front desk lady was very nice! The stay was very close to Lucas Oil stadium which is why we were there in the first place! We thought we found the hotel we would stay in everytime we came to Indianapolis for a colts game which is at least once a year. The morning after we were laying in bed and yes, a BED BUG crawled out of the sheets. I took pictures and even caught the bug in a cup and took it to the front desk clerk. We asked for a refund of our stay. She immediately said there was nothing she could do, took down our phone number and said a manager would be in contact with us within 24 hrs. It’s now been a WEEK with no contact from the hotel. We’ve called several times and the manager is “not available” when we call. We are now in contact with corporate in search for a refund of our stay. This hotel lacks management and something needs to be done. I do not recommend this hotel at all

Was told breakfast was included in our reservation but when we got breakfast we were told it was an extra charge, parking was $20 a night extra if we drove, our room wasn’t ready till 6:30 despite a 3:00 pm check in, and the staff overall was unpleasant

Breakfast staff was incredible. Engineers were awesome. Trainee was expected to check in without help- which led to us having parking issues. One elevator was out of order for 3 days. 1st two days the cleaning service was phenomenal, last day we didn’t get fresh towels and room wasn’t addressed until 6pm. Overall- it was a clean, enjoyable, excellent stay. Location makes getting around downtown using uber/lyft a breeze.

2nd time staying here. Both times very pleased with the room and staff as well as conveniently located to downtown Indy and the area we visit.

It was close to everything we want to do downtown!

I love the closeness to the Convention Center. The staff is friendly and very knowledgeable.

Had to pay extra for parking and breakfast. Tub had slow drain. Everything else was very nice.

It was a mediocre stay. The food, staff, and rooms cleanliness all could have been better but at least there weren’t intolerant conditions.

The room was amazing and very clean. The staff was very nice and helpful. The breakfast was great. The location was great and close to local attractions. The pool and spa area was also very enjoyable. A+

The hotel was very convenient to where we were visiting in Indy. also we needed a late checkout and they were able to accommodate this also.We really liked the bar and full service restaurant on sit also. The fact that kids eat free was a plus !!

S West St Indianapolis IN

Hotel highlights

  • Walking distance to Lucas Oil Stadium and Indiana Convention Center
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Indianapolis, Holiday Inn Indianapolis Downtown, an IHG Hotel is within a 5-minute walk of Lucas Oil Stadium and within 15 minutes of other popular attractions like Indiana Convention Center. This 130-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and a gym.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

The 130 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls and desks are other standard amenities. Housekeeping is available on request.


Property features

At Holiday Inn Indianapolis Downtown, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 20 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a spa tub, a business center, and a meeting room.

Room options

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Indianapolis Downtown, an IHG Hotel

Everyone (27) Couples (6) Business (1) Students (1) Family (7)
1
Everyone

Broken AC, nothing around property, broken toilet, sink had hair from prior person still in it. I called to make late check in due to flight delays and they said ok. But when I arrived they marked me as a no show

By on Apr 10, 2022

1
Partner Couples

The hotel was not clean as a matter of fact it was creepy. No other guests at the hotel. No cars parked in the garage. Toke a shower and water would not drain. When I address this with front desk. The said that they knew and would fix it. However I just checked out and went to another hotel. I lord money but peace of mind was worth it. DON’T STAY THERE....!!!!!

By on Jun 2, 2021

Review comment responded on Jun 8, 2021

We are very sorry you experienced this during your time here with us! Should you wish to discuss this in greater detail please know that we would love to listen! Simply contact us here at the property to discuss this in greater detail. Thank you for your time and patronage.

3
Family with small children

Not very clean!

By on May 31, 2021

Review comment responded on Jun 8, 2021

We are very sorry that you experienced anything to have given the perception that our hotel is anything less than pristine. Should you wish to discuss your time with us in greater detail, we would love to listen!

2
Everyone

By on Apr 11, 2021

Review comment responded on Jun 1, 2021

It appears that we fell short of expectation during your stay with us. Any details you care to share would be appreciated so that we may prevent this from happening in the future. Please contact us should you wish to allow us to make things right. Thank you for the opportunity to serve.

4
Family Family

Friendly staff. Pool couldve been cleaner. Hot tub was green water. No breakfast served because of pandemic. Located far from family restaurants so need to drive then pay to park elsewhere. But parking garage for hotel is free in and out. Great location for sporting events. You can walk to those.

By on Mar 29, 2021

3
Everyone

By on Feb 4, 2021

2
Partner Couples

Worst hotel I’ve ever stayed at. There were holes everywhere in the room. The toilet leaked every single time you flushed it. There was no wired internet for me to use at the hotel at all. I had to use my mobile hotspot from the lobby to get what little work I needed to get done completed.

By , from Morrow on Dec 22, 2020

1
Partner Couples

Everything was great at first. The check in was painless except for the fact you’re smacked with a $20 parking fee added to the stay. The front desk lady was very nice! The stay was very close to Lucas Oil stadium which is why we were there in the first place! We thought we found the hotel we would stay in everytime we came to Indianapolis for a colts game which is at least once a year. The morning after we were laying in bed and yes, a BED BUG crawled out of the sheets. I took pictures and even caught the bug in a cup and took it to the front desk clerk. We asked for a refund of our stay. She immediately said there was nothing she could do, took down our phone number and said a manager would be in contact with us within 24 hrs. It’s now been a WEEK with no contact from the hotel. We’ve called several times and the manager is “not available” when we call. We are now in contact with corporate in search for a refund of our stay. This hotel lacks management and something needs to be done. I do not recommend this hotel at all

By on Dec 6, 2020

5
Everyone

By on Oct 13, 2020

1
Partner Couples Business Business

Was told breakfast was included in our reservation but when we got breakfast we were told it was an extra charge, parking was $20 a night extra if we drove, our room wasn’t ready till 6:30 despite a 3:00 pm check in, and the staff overall was unpleasant

By on Mar 2, 2020

Review comment responded on Mar 6, 2020

Thank you for taking the time to let us know how your stay was here with us. We appreciate any and all feed back. This information will be send to our general manager so it can be addressed to our staff.

Holiday Inn Indianapolis Downtown, an IHG Hotel

515 S West St, Indianapolis, IN 46225
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