I hadn’t stayed at this hotel in six years. It used to be my favorite hotel in Melbourne and we were loyal guests, coming every year. Sadly, the hotel is now in very poor condition. Half of the property is under renovation, with constant noise and dust everywhere. The jacuzzi and pool were closed, and the main elevator was out of service.
On top of that, medications I brought for my stay — carefully counted — went missing from my room. After noticing this, I observed very strange behavior from housekeeping, including stays of up to 45 minutes in the room, while surfaces like the TV stand and living room tables were still covered in dust.
This situation caused serious distrust and discomfort. It’s very disappointing to see what was once our preferred vacation hotel turn into this. For $2,400, I would much rather stay at Crown Royal, which better reflects what this hotel used to be.