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Recent guest reviews

The WiFi did not work And I asked three times to fix a leak in the bathroom The room was clean but I did not like the tv service they used I will never go back there

Well, false advertising for one. This was our honeymoon and we were so excited to get away and have us time with no kids. Their rooms are NOTHING as described. They claimed to have these beautiful french doors, lavish marble huge shower , the list goes on. When we pointed it out to management after we saw our room, she did upgrade us to a better room after arguing, as she told us there were no rooms left to put us in..so my husband called as a random customerand she answeredsaying she had a ton of rooms open..So we called her out face to face on that. So she upgraded us to another, supposed better roonUpon entering, Holes in the walls covered up my material..the bathroom mirror near jacuzzi, had a HUGE crack in it, and pieces missing. All they did was tape some tape on it. Blood on our bathroom towel, empty nip on the floor of bathroom, half used hotel lotion on the sink, sugar all over glass cup we went to use that was on fridge. I stepped on a staple that was sitting out on the living room. Stuff all over the floor from previous guests I assume. At night time, we went to leave and walk Main St, as the location was great! There were couples screaming at each outside when we walked out. Went on all night. As management was eager to help,we were extremely disappointed! She said the only other thing she could do was refund us and we'd have to find another place to stay. Which is impossible on Cape last minute. So we stayed. . Such false advertising all around. Beware!

This property is is serious needs of upgrades. Very disappointed.

Close to downtown, with the remodeling you could hear everything in the hallways

Main Street Hyannis MA

Hotel highlights

  • Close to Hyannis Harbor
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Cape Cod Carousel, Hyannis Plaza Hotel is within a 15-minute stroll of Twin Brooks Golf Course. This 141-room hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 141 rooms are individually decorated and have an array of amenities, including refrigerators, coffee makers, and free local calls. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Safes and ironing boards are also standard.


Property features

Renovated in 2019, Hyannis Plaza Hotel offers an outdoor pool, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this luxury hotel include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Deluxe Two Double

2 Double Beds | Sleeps 4

Family Suite

1 King Bed | Sleeps 3

Crown Victorian Suite

1 King Bed | Sleeps 2

Princess Suite

1 King Bed | Sleeps 2

Guest reviews for Hyannis Plaza Hotel

Everyone (1) Couples (1) Family (2)
1
Business Business

The WiFi did not work And I asked three times to fix a leak in the bathroom The room was clean but I did not like the tv service they used I will never go back there

By on Apr 13, 2021

Review comment responded on May 6, 2021

Sorry for the inconvenience caused during your stay. Your feedback will be taken into consideration seeing to it that the problems are taken care off.

2
Partner Couples

Well, false advertising for one. This was our honeymoon and we were so excited to get away and have us time with no kids. Their rooms are NOTHING as described. They claimed to have these beautiful french doors, lavish marble huge shower , the list goes on. When we pointed it out to management after we saw our room, she did upgrade us to a better room after arguing, as she told us there were no rooms left to put us in..so my husband called as a random customerand she answeredsaying she had a ton of rooms open..So we called her out face to face on that. So she upgraded us to another, supposed better roonUpon entering, Holes in the walls covered up my material..the bathroom mirror near jacuzzi, had a HUGE crack in it, and pieces missing. All they did was tape some tape on it. Blood on our bathroom towel, empty nip on the floor of bathroom, half used hotel lotion on the sink, sugar all over glass cup we went to use that was on fridge. I stepped on a staple that was sitting out on the living room. Stuff all over the floor from previous guests I assume. At night time, we went to leave and walk Main St, as the location was great! There were couples screaming at each outside when we walked out. Went on all night. As management was eager to help,we were extremely disappointed! She said the only other thing she could do was refund us and we'd have to find another place to stay. Which is impossible on Cape last minute. So we stayed. . Such false advertising all around. Beware!

By on Jun 28, 2020

Review comment responded on Jul 1, 2020

Sorry about the inconvenience caused during your stay with us. Your feedback will be definitely shared with the management.

3
Friends

This property is is serious needs of upgrades. Very disappointed.

By on Oct 17, 2019

Review comment responded on Oct 22, 2019

Firstly thank you for staying with us. Yes as stated by you we do need upgrade and are in the process of renovating rooms. We are in the process of making a much etter experience for the guests. Hope to see you again in the furture.

1
Everyone

By on Aug 23, 2019

Review comment responded on Aug 27, 2019

Thank you

4
Family Family with small children Family

Close to downtown, with the remodeling you could hear everything in the hallways

By on Jul 30, 2019

Review comment responded on Aug 21, 2019

Thank you for staying with us and hope to serve you better in future.

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