Skip to main content
Beginning of main content

Recent guest reviews

Great location and nicely remodeled, with a wonderful restaurant on property.

Very adequate but the buildings and facilities need to be updated/maintained.

The location. Was great for shopping etc.

We booked our stay here for our honeymoon. We are huge Cape Cod fans - the room was ok . One night during the stay there was a rain and wind storm . The water poured into our room from our a.c flooding the floor and wetting our clothing. Some parts of the ceiling came down in hallway as well. Every night when sleeping the drains in the hot tub and bathtub made loud gurgling sounds that woke us from our sleep. Sounded like they were about to have a serious main sewer line back up into the guests room drains. Happy we weren't the there to experience that. Toilet backed up a few times and it was very hard to get a person on the phone from the front desk . Overall - it was an ok experience - But we wont be booking here again in the future.

Pleasant stay. Could have been a little cleaner. There a an empty water bottle on the floor of our room. Also, there were handprints on the headboard (I think most of you can guess why). We all enjoyed our stay though..

Very friendly housekeepers and staff!

Amazing value and clean! We were very impressed

Everyone was extremely nice

The room was not clean at all .. there are holes in the floor in corners of rooms. The mirrors around the jacuzzi tubs were nasty . Hand prints and much more of what ever it was. My sneakers kept sticking to the rug! The couches were so badly stained and soiled we didn’t want to even sit down. The place smells like an old age home. (Stagnant) our room door was not able to lock unless you held the door knob and lifted up! Like someone tried breaking him prior. We didn’t even want to sit on bed. We called to speak with manager and there was no manager and no one available to deal with room issues. Lots of people hanging around in hallways. This hotel should be reported to the board of health. The pool outside had dirt all on bottom. We left didn’t even stay and now I am fighting for my $ back !! Beware the pictures are probably 20 yrs old

The WiFi did not work And I asked three times to fix a leak in the bathroom The room was clean but I did not like the tv service they used I will never go back there

Well, false advertising for one. This was our honeymoon and we were so excited to get away and have us time with no kids. Their rooms are NOTHING as described. They claimed to have these beautiful french doors, lavish marble huge shower , the list goes on. When we pointed it out to management after we saw our room, she did upgrade us to a better room after arguing, as she told us there were no rooms left to put us in..so my husband called as a random customerand she answeredsaying she had a ton of rooms open..So we called her out face to face on that. So she upgraded us to another, supposed better roonUpon entering, Holes in the walls covered up my material..the bathroom mirror near jacuzzi, had a HUGE crack in it, and pieces missing. All they did was tape some tape on it. Blood on our bathroom towel, empty nip on the floor of bathroom, half used hotel lotion on the sink, sugar all over glass cup we went to use that was on fridge. I stepped on a staple that was sitting out on the living room. Stuff all over the floor from previous guests I assume. At night time, we went to leave and walk Main St, as the location was great! There were couples screaming at each outside when we walked out. Went on all night. As management was eager to help,we were extremely disappointed! She said the only other thing she could do was refund us and we'd have to find another place to stay. Which is impossible on Cape last minute. So we stayed. . Such false advertising all around. Beware!

This property is is serious needs of upgrades. Very disappointed.

Close to downtown, with the remodeling you could hear everything in the hallways

Hotel highlights

  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within a 5-minute walk of Cape Cod Carousel, Hyannis Plaza Hotel is within a 15-minute stroll of Twin Brooks Golf Course. This 141-room hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available.


Property features

Renovated in 2019, Hyannis Plaza Hotel offers an outdoor pool, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this luxury hotel include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Guest reviews for Hyannis Plaza Hotel

Everyone (5) Couples (6) Family (5)
5
Partner Couples

Great location and nicely remodeled, with a wonderful restaurant on property.

By , from Arlington on May 3, 2022

Review comment responded on Jun 2, 2022

Dear Charles, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your newly renovated accommodations, as well as our excellent location on Hyannis Main Street. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4
Family

Very adequate but the buildings and facilities need to be updated/maintained.

By , from Dansville on Mar 14, 2022

Review comment responded on Mar 19, 2022

Thankyou for the kind gesture. Hope to serve you better in the future

3
Family Partner Couples

The location. Was great for shopping etc.

By on Jan 6, 2022

Review comment responded on Feb 16, 2022

Hi Kristy, I am glad that you found our location on Hyannis Main Street convenient for shopping while you were staying at the hotel. We hope to see you again soon!

3
Family Partner Couples

We booked our stay here for our honeymoon. We are huge Cape Cod fans - the room was ok . One night during the stay there was a rain and wind storm . The water poured into our room from our a.c flooding the floor and wetting our clothing. Some parts of the ceiling came down in hallway as well. Every night when sleeping the drains in the hot tub and bathtub made loud gurgling sounds that woke us from our sleep. Sounded like they were about to have a serious main sewer line back up into the guests room drains. Happy we weren't the there to experience that. Toilet backed up a few times and it was very hard to get a person on the phone from the front desk . Overall - it was an ok experience - But we wont be booking here again in the future.

By , from NAUGATUCK on Jan 3, 2022

4
Partner Couples

Pleasant stay. Could have been a little cleaner. There a an empty water bottle on the floor of our room. Also, there were handprints on the headboard (I think most of you can guess why). We all enjoyed our stay though..

By on Dec 6, 2021

5
Everyone

Very friendly housekeepers and staff!

By on Aug 14, 2021

Review comment responded on Aug 21, 2021

Thank you for your kind comments about our property and staff! We look forward to serving you again.

1
Everyone

By on Jul 20, 2021

5
Everyone

Amazing value and clean! We were very impressed

By on Jun 19, 2021

Review comment responded on Jun 23, 2021

thank you so much

5
Everyone

By on Jun 15, 2021

Review comment responded on Jun 29, 2021

Thank you so much for the appreciation, hope to serve you better in the future

4
Friends

Everyone was extremely nice

By on Jun 11, 2021

Review comment responded on Jun 23, 2021

than you so much

url importing http://www.orbitz.com/Hyannis-Hotels-Hyannis-Plaza-Hotel.h1119277-p2.Hotel-Reviews
There was an error importing /Hyannis-Hotels-Hyannis-Plaza-Hotel.h1119277-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Hyannis-Hotels-Hyannis-Plaza-Hotel.h1119277-p2.Hotel-Reviews

Frequently asked questions