It was overall great People were friendly Facility was clean Rooms do need bathtubs
It’s a very family friendly place! Great amenities. The only reason we gave it an “ok” rating was that the watermark was so busy that we didn’t feel comfortable using it during this pandemic. It would’ve been nice to have some type of schedule to limit the amount of people in the pool area. The walls of the hotel are not well insulated either.
Terrible customer service. A/c went out room. I was told if i checked out 2 nights beforwas sup to i would get refunded snd
This resort property is beautiful and is great for families wanting to get away for a stay-cation. The hotel staff are overall friendly and the food is good as well as the rooms are nice, big and clean. The best part of the hotel has to be the pool area with its multiple pools, lazy river and water slides as this is where our family spent most of our time.
The resort is a great area for walks and wildlife viewing.
Great stay! Very clean and nice resort! The pool and lazy river are great additions. Tucked away in the woods to give it a great escape feel
Nice getaway. Unfortunately, the power went out during our stay. No fault of the resort. It was a local issue. Still a nice stay. Clean and the kids had a blast
The pools, waterpark, and lazy river were amazing! Our room was absolutely beautiful with an amazing pool view! Also? The room was so spacious!
Excellent getaway with the family. Plenty of things to do for everyone. Also the resort is very close to restaurants and shopping.
Property looks dated and pool area around/under the lounge chairs had empty cups and cans from other patrons that had been gone for a while. Didn't see anyone around looking out to keep the area clean and free from trash. Pool water looked clouded and dirty. I think a property that's so dated and over priced just because of the area it sits on should strive for excellence if you want to remain on the map. My expectations were much more that what I experienced sadly. I've stayed at better Hilton Garden Inns which cost way less. Visiting the property did not excite me in any way. The wooded setting was nice but the grounds are a bit confusing. I would recommend this place to families with children staying a couple of nights who've never experienced a resort stay. Though I'd mention the overpriced stay as not worth beyond a couple of nights.
I had a terrible experience with restaurant management and front office staff. The resort itself is beautiful; the staff just act like anyone should be grateful to stay at the resort. Terrible customer service.
Located in Panther Creek within a mile (2 km) of Woodlands Town Center, The Woodlands Resort is within 2 miles (3 km) of other popular sights such as Market Street. This 402-room, 4-star resort welcomes business and leisure travelers with 5 outdoor pools, a golf course, and a full-service spa. It's connected to the convention center in central The Woodlands and also close to Cynthia Woods Mitchell Pavilion and Hughes Landing.
Enjoy dining at The Woodlands Dining Room, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
All of The Woodlands Resort's 402 recently renovated rooms provide refrigerators, coffee makers, and free bottled water. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include safes, phones, and ironing boards. Housekeeping is available on request.
The Woodlands Resort features a golf course, a full-service spa, and 5 outdoor pools. Onsite parking is available, both free self and paid valet parking (USD 25.00 per night)—also useful is an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this spa resort include a free water park, a lazy river, and a children's pool.
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Thank you for staying with us. We are glad to hear your overall stay was enjoyable and look forward to serving you again.
It was overall great People were friendly Facility was clean Rooms do need bathtubs
Thank you. The property prides itself for its cleaning. We appreciate your business
It’s a very family friendly place! Great amenities. The only reason we gave it an “ok” rating was that the watermark was so busy that we didn’t feel comfortable using it during this pandemic. It would’ve been nice to have some type of schedule to limit the amount of people in the pool area. The walls of the hotel are not well insulated either.
Dear Guest, Thank you for your feedback. Our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. Best, Johnny
Terrible customer service. A/c went out room. I was told if i checked out 2 nights beforwas sup to i would get refunded snd
Thank you for your honest and candid review of your recent stay. We apologize that you did not find your stay to be as enjoyable as in years passed. Your feedback is extremely important to us so we will be sure to share with our team in our ongoing effort to provide prompt and excellent customer service. Please know that our team is dedicated to providing a memorable stay just as in years passed. We appreciate your feedback and hope to have another opportunity to serve you again soon in order to reinstate your trust in The Woodlands Resort.
This resort property is beautiful and is great for families wanting to get away for a stay-cation. The hotel staff are overall friendly and the food is good as well as the rooms are nice, big and clean. The best part of the hotel has to be the pool area with its multiple pools, lazy river and water slides as this is where our family spent most of our time.
Thank you for your kind words regarding your recent visit with us at The Woodlands Resort. We are very proud of the hard work that our team does, and delivering seamless service while anticipating all of the needs of our guests is a standard toward which we strive. However, our job is made easy when sharing such a lovely and special place as The Woodlands Resort with our guests.
The resort is a great area for walks and wildlife viewing.
Thank you for your rating. We appreciate you taking the time to provide feedback from your recent stay, and hope to have another opportunity to serve you again.
Thanks for staying with us!
Thanks for staying with us!
Thank you for your rating. We appreciate your business