The photos are deceiving. This place was filthy! If I had another option, I would have left.
It's a nice hotel close to a so called mall. Staff is a little rude. Some of the housekeepers can't speak English.
Couldn't get an extra blanket, no one would answer at the front desk. Phones weren't even hooked up. No pool.
Good hotel. great value. Only problem was the limited breakfast.
Nice hotel! Comfortable bed, wifi takes awhile. Over all stay was okay
The hotel was nice, it had a nice kitchenette and the bed was very cozy. However, there were cigar holes burnt into the comforter, which we took off and threw into the closet. The breakfast was also all packed away and there was nothing to eat when we left for our road trip at 1030am.
Located within a leisurely stroll of San Jacinto Mall, Regency Inn & Suites - Baytown is within a few miles (5 km) of Pirates Bay Water Park. This 44-room, 3.5-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free continental breakfast offered each morning.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Regency Inn & Suites - Baytown features an outdoor pool, free WiFi in public areas, and a business center. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out, laundry facilities, and an ATM.
The photos are deceiving. This place was filthy! If I had another option, I would have left.
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
It's a nice hotel close to a so called mall. Staff is a little rude. Some of the housekeepers can't speak English.
Couldn't get an extra blanket, no one would answer at the front desk. Phones weren't even hooked up. No pool.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Good hotel. great value. Only problem was the limited breakfast.
THANKS FOR YOUR FEEDBACK
Nice hotel! Comfortable bed, wifi takes awhile. Over all stay was okay
The hotel was nice, it had a nice kitchenette and the bed was very cozy. However, there were cigar holes burnt into the comforter, which we took off and threw into the closet. The breakfast was also all packed away and there was nothing to eat when we left for our road trip at 1030am.
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!