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InterContinental Houston by IHG

4.0 star property
VIP Access

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Photo gallery for InterContinental Houston by IHG

Exterior
Reception
Breakfast, lunch, dinner served; international cuisine
Lobby lounge
Premium bedding, in-room safe, individually furnished, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
6750 Main St, Houston, TX, 77030
  • Place, Texas Children's Hospital
    ‪3 min walk‬
  • Place, Houston Methodist Hospital
    ‪7 min walk‬
  • Place, MD Anderson Cancer Center
    ‪8 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Room, 2 Queen Beds

Room amenity

Classic Room, 2 Queen Beds

9.4 out of 10
Exceptional
(85 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Premium bedding, in-room safe, individually furnished, desk

Premium Room

8.0 out of 10
Very good
(1 review)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, individually furnished, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Premium bedding, in-room safe, individually furnished, desk

Classic Room

9.4 out of 10
Exceptional
(28 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 Bedroom (Pure Wellness)

Premium bedding, in-room safe, individually furnished, desk

Suite, 1 Bedroom (Pure Wellness)

  • 740 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, in-room safe, individually furnished, desk

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(82 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Roll-in Shower (Mobility)

Premium bedding, in-room safe, individually furnished, desk

Classic Room, 1 King Bed, Roll-in Shower (Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible, Non Smoking (Communications)

Premium bedding, in-room safe, individually furnished, desk

Classic Room, 1 King Bed, Accessible, Non Smoking (Communications)

9.6 out of 10
Exceptional
(4 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Roll-in Shower (Mobility)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 2 Queen Beds, Roll-in Shower (Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed

Premium bedding, in-room safe, individually furnished, desk

Superior Suite, 1 King Bed

  • 860 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub, Pool Access (Pool Access)

Premium bedding, in-room safe, individually furnished, desk

Junior Suite, 1 King Bed, Accessible Bathtub, Pool Access (Pool Access)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

Premium bedding, in-room safe, individually furnished, desk

Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

  • 860 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub, Club Lounge Access (Mobility)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 2 Queen Beds, Accessible Bathtub, Club Lounge Access (Mobility)

8.0 out of 10
Very good
(1 review)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Daybed, Mobility)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 1 King Bed, Accessible Bathtub (Daybed, Mobility)

  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool Access

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 1 King Bed, Pool Access

10.0 out of 10
Exceptional
(2 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Rice University View)

Premium bedding, in-room safe, individually furnished, desk

Classic Room, 1 King Bed (Rice University View)

9.8 out of 10
Exceptional
(12 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Daybed)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 2 Queen Beds (Daybed)

9.4 out of 10
Exceptional
(3 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Pure Wellness)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 1 King Bed (Pure Wellness)

9.8 out of 10
Exceptional
(8 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub, Pool Access (Mobility)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 2 Queen Beds, Accessible Bathtub, Pool Access (Mobility)

  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds (Rice University View)

Premium bedding, in-room safe, individually furnished, desk

Classic Room, 2 Queen Beds (Rice University View)

9.0 out of 10
Wonderful
(4 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Pure Wellness)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 2 Queen Beds (Pure Wellness)

9.6 out of 10
Exceptional
(4 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

Premium bedding, in-room safe, individually furnished, desk

Classic Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool Access

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 2 Queen Beds, Pool Access

  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Wellness Daybed)

Room amenity

Premium Room, 2 Queen Beds (Wellness Daybed)

  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Mobility Accessible, Pool Access

Premium bedding, in-room safe, individually furnished, desk

Junior Suite, 1 King Bed, Mobility Accessible, Pool Access

  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Accessible, Club Lounge Access

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 2 Queen Beds, Accessible, Club Lounge Access

9.4 out of 10
Exceptional
(3 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, individually furnished, desk

Suite, 1 Bedroom

  • 740 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Premium bedding, in-room safe, individually furnished, desk

Superior Suite, 1 King Bed, Accessible Bathtub (Mobility)

  • 860 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access (Communications)

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 1 King Bed, Accessible, Club Lounge Access (Communications)

  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access

Premium bedding, in-room safe, individually furnished, desk

Premium Room, 1 King Bed, Accessible, Club Lounge Access

9.6 out of 10
Exceptional
(5 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Grand Suite, 1 King Bed | Bathroom | Designer toiletries, hair dryer, bathrobes, towels

Grand Suite, 1 King Bed

  • 1315 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Twin Bed

Premium bedding, in-room safe, individually furnished, desk

Presidential Suite, 1 Twin Bed

  • Sleeps 4
  • 1 Twin Bed

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The price is $242
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About the neighborhood

Houston

Located in Texas Medical Center, InterContinental Houston by IHG is a leisurely stroll from popular sights such as Texas Children's Hospital and MD Anderson Cancer Center. This 354-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Texas Children's Hospital - 3 min walk - 0.2 miles
  • Houston Methodist Hospital - 7 min walk - 0.4 miles
  • MD Anderson Cancer Center - 8 min walk - 0.5 miles
  • Rice University - 15 min walk - 0.8 miles
  • Houston Zoo - 18 min walk - 1.0 mile

Getting around

  • Kinder Station - 4 min drive
  • Dryden/TMC Station - 7 min walk
  • Houston William Hobby Airport (HOU) - 34 min drive

Restaurants

  • ‪Cafe Anderson - ‬12 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪MOD Pizza - ‬6 min walk
  • ‪Burger King - ‬3 min walk

About this property

InterContinental Houston by IHG

Guests of InterContinental Houston by IHG have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 40 per day (USD 53 per day for valet parking), and there's also a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and express check-out.
Guests can expect free WiFi and 49-inch Smart TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Espresso makers, safes, and ironing boards are also available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

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Apr 5 - Apr 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 2 mi
  • Covered self parking on site (USD 40 per day; includes in/out privileges)
  • Covered valet parking on site (USD 53 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 36 for adults and USD 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Naturalist Bar & Lounge
  • Safina Mediterranean

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 14 meeting rooms
  • 18,000 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 21 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Late-night room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay
  • Dogs only
  • Pet weight must not exceed 50 lbs per pet
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 36 for adults and USD 20 for children
  • Covered self parking fee: USD 40 per day (in/out privileges)
  • Covered valet parking fee: USD 53 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Houston Hotel
InterContinental Houston
InterContinental Houston by IHG Hotel
InterContinental Houston an IHG Hotel
InterContinental Houston by IHG Houston
InterContinental Houston Medical Center
InterContinental Houston by IHG Hotel Houston
InterContinental Houston Medical Center an IHG Hotel

Frequently asked questions

Is free cancellation available at InterContinental Houston by IHG?

InterContinental Houston by IHG provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at InterContinental Houston by IHG?

As of Mar 17, 2026, prices found for a 1-night stay for 2 adults at InterContinental Houston by IHG on Apr 12, 2026 start from $229, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to InterContinental Houston by IHG?

This hotel is situated in Texas Medical Center within a short 15-minute walk of Hermann Park and also 19 minutes on foot from Rice Stadium. You'll also find NRG Stadium and Toyota Center within a short drive.

Is there parking available at InterContinental Houston by IHG?

Yes, covered valet parking is offered for USD 53 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does InterContinental Houston by IHG feature a casino on the premises?

No, InterContinental Houston by IHG doesn't have a casino.

Is there an indoor pool at InterContinental Houston by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What amenities will couples enjoy at InterContinental Houston by IHG?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does InterContinental Houston by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does InterContinental Houston by IHG feature a restaurant that includes a breakfast menu?

Yes, InterContinental Houston by IHG serves buffet breakfast for a surcharge each morning at Safina Mediterranean.

Does InterContinental Houston by IHG allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at InterContinental Houston by IHG for a fee of USD 150.00 per accommodation, per stay.

Are there connecting rooms at InterContinental Houston by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from InterContinental Houston by IHG?

The closest major airport to InterContinental Houston by IHG is Houston William Hobby Airport (HOU), which is 12.6 mi away (34 minutes by car). Another top airport is Houston, TX (EFD-Ellington Field), which is located 18.7 mi away (27-minute drive).

Are there rooms with balconies that I can book at InterContinental Houston by IHG?

Yes, some guestrooms at InterContinental Houston by IHG offer a patio.

InterContinental Houston by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 770 out of 1009 reviews
Rating 8 - Good. 136 out of 1009 reviews
Rating 6 - Okay. 54 out of 1009 reviews
Rating 4 - Poor. 20 out of 1009 reviews
Rating 2 - Terrible. 29 out of 1009 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room very polite staff
Stayed 1 night in Dec 2025

2/10 Terrible

Ebony

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness
Clean room and staff assisted me when I needed help with my rental car. They helped me inflate and directed me to a place to have tire fixed. The head valet person was so accommodating and truly nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tabby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been going to Houston for doctors appointments for 14 years, and this is the best place I have ever stayed — friendly staff, clean hotel, fantastic shuttle service. I’ll never stay anywhere else when in Houston.
Stayed 2 nights in Dec 2025

10/10 Excellent

donna

Liked: Cleanliness, staff & service, amenities
Everything was spotless! The room, the common areas, and the gym. All the staff we encountered were very friendly also
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 1 night in Dec 2025

10/10 Excellent

Alvin

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms, van service to TMC, staff very responsive.
Stayed 9 nights in Nov 2025

10/10 Excellent

Jarrod

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not stayed in an Intercontinental hotel in a while and this hotel makes me want to search for Intercontinental first before I look at other hotels. Really wonderful at every turn.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael, Austin

Stayed 1 night in Nov 2025

10/10 Excellent

Lara

Stayed 1 night in Dec 2025

10/10 Excellent

Peiyun

Stayed 1 night in Nov 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Richard

Stayed 1 night in Nov 2025

10/10 Excellent

SARAH

Stayed 1 night in Nov 2025

2/10 Terrible

wayne

Traveled with family and small children, Business traveler, Traveled with pets
Would be 5 stars, but my credit card was was charged $302.06 (on top of what I paid for the room) and no one there can tell me why. In short, if you stay here watch the charges on your card
Stayed 1 night in Nov 2025

10/10 Excellent

Raghuvarun

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service
Clean room. Great hotel bar and breakfast cafe. Close to the hospital.
Stayed 1 night in Oct 2025

6/10 Okay

Paula, Monett

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I have stayed @ this hotel several times since 2019; but, this time I was not happy! I spent 2 days in a cold room, furnace was NOT working properly, maintenance staff was sent to my room 4 times to work on the thermostat, I was never offered a new room until I went to front desk & demanded to be moved to another room! Not sure I will stay there next year when I go back for my yearly checkup @ MD Anderson!
Stayed 3 nights in Nov 2025

10/10 Excellent

Alexandra

Stayed 1 night in Nov 2025

6/10 Okay

Jackson CL

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Our stay was wonderful, the hotel has chauffer service to shopping areas. However, on the morning that we checked out at 9am, we were told there was a restaurant charge to our room. In our 3 nights, we ate out at local restaurants with our family and has never used the hotel restaurant, we asked for proof of signature but the girl at front desk said she will take care of it and reverse the charge as we did not eat there. We got home and found that our credit card was charged. We had called the hotel right away and was told that the accounting department will reverse the charges within 24 hours but that never happened and called the hotel again the next day, again Jan that received the call put me through to front desk and I had to explain the whole story again and was told by Mariane that accounting department will have to handle it. It is frustrating how slow the hotel is reacting when clearly it is their fault, the size and calibre of this hotel, we just expect better service when it is the hotel's mistake. A large hotel like this, you would think that they double check on guest room and signature and I also asked them to check their surveillance camera cause our family has receipt proofs that we did not eat at their restaurant but somewhere else. I would have given them a perfect mark but this episode leaves a bad mark for the hotel in my book, and speaks volumes for their lack of customer service. Our stay was from Nov. 9 and we checked out morning of Nov. 12.
Stayed 3 nights in Nov 2025

10/10 Excellent

DIANA

Traveled with partner
Liked: Amenities
Clean room, excellent staff, kind and respectful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Shamrez

Stayed 2 nights in Nov 2025

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Breakfast and parking prices here are insanely high! The staff was friendly but I’ve had much better amenities and comfort in cheaper hotels. I thought it would be nice to treat my wife and myself to an upper class hotel but the way all the services and charges were added makes me think my future stats will be at more economical places that offer things like free breakfast and free parking and real coffee pots and microwaves in the room.
Stayed 2 nights in Nov 2025

10/10 Excellent

Darwin

Stayed 2 nights in Nov 2025

Hotels