I’m retired and used to stay at Hilton Garden Inns all the time. However, I hadn’t stayed in one for quite a while. I was surprised to find you no longer provide complimentary breakfast. Looks like I’ll go back to Hampton Inn and Suites.
Very nice and clean hotel.
By far the biggest issue is that you have absolutely NO cell service while you are in your room. You cannot make or receive calls. You can access the hotel’s WiFi, but I make it a habit not to use public WiFi. I asked the manager about this and she said that it is a known issue that the entire hotel has. In this day and age not being able to have access to your cell phone is more than just an inconvenience.
The hotel was decent. The lobby was nice. Rooms are spacious. Microwave was not working. Laundry room could use an upgrade. When I checked in, the front desk clerk was on a personal call and acted as if my need to check in was a distraction. I disliked that the shower had no soap dish or holder. The pool was open. Overall, we had a quiet stay. No drama.
We enjoyed our stay at Hilton garden nice and clean rooms 😀
El cuarto de a lado eran las 12:30 am y estaban peliando y talvex nadie se quejó y me dio miedo porque se oían golpes
Houston Museum of Natural Science at Sugar Land is within 2 miles (3 km) of Hilton Garden Inn Houston/Sugar Land while other popular attractions such as First Colony Mall are within 3 miles (5 km). This 202-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include refrigerators, microwaves, and coffee makers.
At Hilton Garden Inn Houston/Sugar Land, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Dear Dolly: Thank you for taking a moment to share your experience. I am happy to hear you found the hotel clean and good service to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
I’m retired and used to stay at Hilton Garden Inns all the time. However, I hadn’t stayed in one for quite a while. I was surprised to find you no longer provide complimentary breakfast. Looks like I’ll go back to Hampton Inn and Suites.
Dear James:Thank you for taking the time to share your experience about your recent stay at our hotel. As a Expedia member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
Very nice and clean hotel.
Dear Laurence: Thank you for taking a moment to share your experience. I am happy to hear you found the hotel very nice and clean to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
By far the biggest issue is that you have absolutely NO cell service while you are in your room. You cannot make or receive calls. You can access the hotel’s WiFi, but I make it a habit not to use public WiFi. I asked the manager about this and she said that it is a known issue that the entire hotel has. In this day and age not being able to have access to your cell phone is more than just an inconvenience.
Thank you for bringing this issue to my attention. Please accept my sincere apology, We are currently working with T-Mobile to get a new Antenna, I can understand your frustration . We pride ourselves in giving the best guest possible experience and I’m sorry we fell short in this instance.
The hotel was decent. The lobby was nice. Rooms are spacious. Microwave was not working. Laundry room could use an upgrade. When I checked in, the front desk clerk was on a personal call and acted as if my need to check in was a distraction. I disliked that the shower had no soap dish or holder. The pool was open. Overall, we had a quiet stay. No drama.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We pride ourselves in giving the best possible guest experience.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We pride ourselves in giving the best possible guest experience.
We enjoyed our stay at Hilton garden nice and clean rooms 😀
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.
El cuarto de a lado eran las 12:30 am y estaban peliando y talvex nadie se quejó y me dio miedo porque se oían golpes
Dear Laurence: Thank you for taking a moment to share your experience. I am happy to hear you found the hotel Excellent and clean to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.