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Recent guest reviews

The bathroom was not very clean and had a musty smell to it. Room was never cleaned and no fresh TP or towels. Pool was not open due to pump not working but people were still going in like it was open and no one said anything. Gross.

Good location

Horrible hotel everything unplugged tv didn’t work had to wait hours for the replacement then I was able to take my kids to have a “late” dinner once we returned sheets were stained/dirty and looked like someone already slept in then in the middle of the night had to use the restroom and yep you guessed it toilet wouldn’t flush due to clogging issues once we woke up no hot water at all so we will never stay at a Hilton not worth $226 what I was charged

Nice, quiet hotel. Very close to a lot of restaurants and stores. Staff were approachable and helpful. Didn’t really use any of the amenities but it appeared that the hotel had quiet a few. Would stay here again.

Room was expensive for what you pay for. Breakfast you had to pay for

Great location if attending a concert at the pavilion, half a mile walk.

Clean hotel and great staff, would definitely stay here again!

Staff is helpful and friendly. Their gym is very limited but they have reciprocity with a gym 3 blocks away which is excellent! Staff at breakfast is so friendly and helpful!!

What I liked: The staff was friendly and its location was near shopping centers. What I didn't like: The room had a weird smell and it was quite noisy. The shower next door was extremely loud and waked me up a few hours before my alarm went off.

Property situated in nice part of town. Easy access to and from

Delta canceled my flight. (Planes continued to take off and land all day - Delta said it was weather). Could not make it to Houston. Hilton Garden Inn of the Woodlands. Called up staff, they said no, nothing we can do to help me out. Called up the manager and got voice mail, no return call from him ever. Worst customer service I have ever experienced. I am out my $ and no one from anywhere ever calls back. Never use Hilton again and will tell all my friends about this experience. Also, Orbitz was non helpful, they tried to call the hotel one time and said "sorry". What a joke. On me.

Afterafew stays the Hilton was average. Front desk not as friendly.

Great hotel at an affordable price, the staff was very friendly and helpful. My only complaint was that the place has a strange smell in the hallways. It was not exactly noxious but it was definitely not pleasant.

Waffles were great and breakfast was affordable. So many places to walk to nearby. Loved our stay

Great location! We were able to visit with family and explore surrounding points of interest.

Booked this hotel over others because of the bar. When we arrived the bar was closed however. They do have an amazing firepit that was perfect for the chill coming in. The room was picturesque. Everything was spotless and felt cozy. The staff was so so. The didn't explain any of the amenities the hotel had. I was pleased with the presentation that Hilton put on thoroughly and would recommend this hotel again and again.

Six Pines Drive The Woodlands TX

Hotel highlights

  • Walking distance to Cynthia Woods Mitchell Pavilion and Memorial Hermann
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Hilton Garden Inn Houston / The Woodlands places you within a 15-minute stroll of popular sights such as Cynthia Woods Mitchell Pavilion and Memorial Hermann. This 3-star hotel has 117 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All of Hilton Garden Inn Houston / The Woodlands's 117 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.


Property features

Guests of Hilton Garden Inn Houston / The Woodlands have access to an outdoor pool, a fitness center, and a spa tub. Onsite parking is available for a fee. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

One King Bed Junior Suite

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, Accessible

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Houston / The Woodlands

Everyone (7) Couples (9) Business (1) Family (11) Friends (2) Other (2)
3
Family

The bathroom was not very clean and had a musty smell to it. Room was never cleaned and no fresh TP or towels. Pool was not open due to pump not working but people were still going in like it was open and no one said anything. Gross.

By on Jul 17, 2021

Review comment responded on Jul 18, 2021

We appreciate the feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

2
Family

By on Jul 16, 2021

Review comment responded on Jul 17, 2021

Thanks for the feedback. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

2
Family

Good location

By on Jul 12, 2021

Review comment responded on Jul 14, 2021

We appreciate the feedback. It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our prime location despite the problems you had with our hotel. We endeavor to offer the best experience possible and your feedback will help. Thank you. We do hope to see you again soon so we can share a more positive experience with you.

1
Family Family with small children Family

Horrible hotel everything unplugged tv didn’t work had to wait hours for the replacement then I was able to take my kids to have a “late” dinner once we returned sheets were stained/dirty and looked like someone already slept in then in the middle of the night had to use the restroom and yep you guessed it toilet wouldn’t flush due to clogging issues once we woke up no hot water at all so we will never stay at a Hilton not worth $226 what I was charged

By on Mar 6, 2021

Review comment responded on Mar 24, 2021

Hi Anonymous, I'm so sorry for all of the issues you experienced during your stay with us. I believe we handled recovery internally with our front desk and supervisory team. If not, please give us a call and ask to speak with me directly. I'd like to ensure we take care of you and make things right.

4
Everyone

By on Jan 29, 2021

Review comment responded on Feb 15, 2021

Hi Anonymous, thank you for leaving a review! Come back and see us again soon.

5
Partner Couples Family

Nice, quiet hotel. Very close to a lot of restaurants and stores. Staff were approachable and helpful. Didn’t really use any of the amenities but it appeared that the hotel had quiet a few. Would stay here again.

By , from Minneapolis on Jan 15, 2021

Review comment responded on Feb 15, 2021

Hi Chelsea, thank you for your detailed review! So glad to hear you enjoyed your stay. Our guests love our close proximity to Market Street and The Woodlands Mall. Come back soon and enjoy our outdoor pool/spa, fitness center and more!

5
Everyone

By on Oct 26, 2020

3
Business Business

Room was expensive for what you pay for. Breakfast you had to pay for

By on Feb 11, 2020

5
Partner Couples

Great location if attending a concert at the pavilion, half a mile walk.

By on Oct 27, 2019

5
Family Family with small children Partner Couples Friends Family

Clean hotel and great staff, would definitely stay here again!

By on Jun 24, 2019

Review comment responded on Aug 6, 2019

Thanks for staying with us. We appreciate your feedback!

Hilton Garden Inn Houston / The Woodlands

9301 Six Pines Drive, The Woodlands, TX 77380
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