Hampton Inn Houston-Willowbrook Mall2.5 out of 5.0
Recent guest reviews
Will not go to this hotel again. Staff is horrible. The rooms are nice but staff makes you not want to be there. The funny thing is every year I would go here but this year I need to find another hotel. Its funny how staff members feel like they never do anything wrong
I would recommend to anyone passing through town. We went to whiskey river next door which was lots of fun great location and safe. The beds were so soft and comfortable slept like a baby. Will be booking at this location soon
Our AC went out and we needed fast accommodations. We enjoyed a very comfortable king size bed and had one of the best sleeps in months(an unexpected bonus). Breakfast was yummy and we decided we must do this more often.
Dirty floors: unresponsive front desk attendants and no maintainence to correct our broken toilet and sticky floors. They didn't feel the need to clean my room so I figured they just have done this many more times. How do I even Know if the sheets were properly cleaned??? I don't!
We stayed 11 days and the staff was awesome. The breakfast buffet was basic but enough variety for us. The food was always the correct temperature,what was suppose to be hot was and what was supposed to be cold was. The lady that ran the buffet always had it spotless and always filled. The pool was very clean and the water warm. When I asked at the front about the fact they had no recycling they offered to collect it and take it in for me. We needed to do laundry and they did not have the machines there but they made arrangements for us to do laundry right next door( home wood suites hotel) thanks Homewood Suites and front end staff. Rooms were very clean and cleaning staff was very friendly. We can't say enough good about the staff. Everyone we encountered was friendly and very helpful. Shopping and eating places were very close. Would definitely stay there again. Forgot to mention that the rooms have a microwave and mini fridge. Close to major highway for ease of getting around but we did not hear the traffic noise.
Visited the Hampton Inn Willowbrook in May 2017 while attending the OTC meeting at the NRG park, about a 40 minute drive away. Stayed 5 nights. The staff are welcoming and attentive, the breakfasts are basic (self-service buffet, hot options, disposable plates & cutlery) but there's enough variety to start your day OK. There's no evening dining but it's a 5 minute walk to BJ's on Willowbrook. The rooms are large, comfortable, with fast free wifi, a fridge (no minibar), modern TV and air conditioning. There's an iron & ironing board in the clothes cupboard. Plenty of power sockets to charge your devices. There's a swimming pool on the ground floor. Overall I'd definitely stay here again if on business in Houston. Ok too for families who intend to drive out to visit attractions. Only drawbacks is that you must be willing to face a minimum of 35 minutes (in quiet traffic) to get to central Houston, an hour to NASA or 1hr 30m to Galveston. On the other hand only 20 minutes to George Bush airport, good after a long flight.
Price paid was low or average for the area. This is a hotel where the front desk staff is excellent and well trained. The overall property is showing a bit of age and overall nothing was out of place, just not a crisp and clean to make me choose this hotel as 1st choice if other hotels were in same price point. The hotel does show a address which works better for GPS - however if you are in the mall parking lot, you will get there. I listed a suggestion to the management thru the Hilton Honors app to and the response was prompt and right on
Very comfortable hotel friendly staff nice sleep very clean very quiet a lot of restaurants near by also a mall right behind Everything is near also a mini golf place Will stay here again definitely. Awesome place
Just ask to be placed in a room opposite from where the garbage dumpsters are. Otherwise, the room and service itself were really great. Good breakfast. Good location near tons of restaurants. Comfortable bed.
They offer a whiskey river package. My boyfriend and I love to dance there :) we stay because we don't want to drink and drive. They have a pool and a hot tub. The breakfast was pretty good. I loved the price! Over all a 10!
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located in Deco, Hampton Inn Houston-Willowbrook Mall is a leisurely stroll from sights such as Willowbrook Mall and Houston Methodist Willowbrook Hospital. This hotel has 74 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Aerodrome and Champions Golf Club are also near this Houston hotel.
Start your day off right with a free hot/cold buffet breakfast.
Hampton Inn Houston-Willowbrook Mall's 74 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 25-inch LCD TVs with cable channels. Free newspapers, free local calls, and hair dryers are other standard amenities.
At Hampton Inn Houston-Willowbrook Mall, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 229 reviews